Combined Now Assist for IT Operations Management (ITOM) release notes for upgrades from Vancouver to Xanadu

Consolidated page of all release notes for Now Assist for IT Operations Management (ITOM) from Vancouver to Xanadu.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Now Assist for IT Operations Management (ITOM) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Xanadu.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Now Assist for IT Operations Management (ITOM) to Xanadu

Before you upgrade to Xanadu, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

New features

Between your current release family and Xanadu, new features were introduced for Now Assist for IT Operations Management (ITOM).

Release	Release notes
Vancouver	No updates for this release.
Washington DC	Investigate and resolve alerts more effectively by using alert analysis in Service Operations Workspace View brief, human-readable alert descriptions and detailed technical assessments created by Now Assist using generative AI. The comprehensive alert analyses in Service Operations Workspace offers insights that can help you triage, investigate, and resolve alerts more efficiently. Use alert analysis in the Express List View the alert analyses created by Now Assist in the Express List.
Xanadu	Xanadu Patch 1 Speed up alert resolution with a Now Assist analysis of past related incidents Enhance efficiency and reduce downtime with a Now Assist analysis of past incidents on the same or related CIs. Now Assist investigates historical data to identify past incidents related to the current alert and reports their frequency and criticality levels. It also provides a summary of effective strategies used to resolve them. In addition, Now Assist offers contact information for individuals or teams who have resolved similar incidents in the past and could assist when needed. Generate an alert group description in Express List using Now Assist Use Now Assist to generate a description of an alert group in Express List that encompasses all the alerts within the group. The generated description replaces the original description of the group. Launch an alert analysis from the Now Assist panel Analyze an alert from the Now Assist panel. The alert analysis displays directly in the Now Assist panel for convenient review.

Changes

Between your current release family and Xanadu, some changes were made to existing Now Assist for IT Operations Management (ITOM) features.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Removed

Between your current release family and Xanadu, some Now Assist for IT Operations Management (ITOM) features or functionality were removed.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	Starting with version 2.0.1 of AI Agents for Observability, the sn_obs_aia.admin role, previously required to configure AI agents in the Analyze alert impact agentic workflow, has been removed. Users must now have the credential_admin and connection_admin roles instead. Starting with version 2.0.1 of AI Agents for Observability, the prompt How severe is this alert? no longer appears in the Analyze alert impact agentic workflow.

Deprecations

Between your current release family and Xanadu, some Now Assist for IT Operations Management (ITOM) features or functionality were deprecated.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Activation information

Review information on how to activate Now Assist for IT Operations Management (ITOM).

Release	Release notes
Vancouver	No updates for this release.
Washington DC	Now Assist for ITOM is available with activation of the ITOM plugin in the Now Assist Admin console. For more information, see Install the Now Assist for IT Operations Management (ITOM) plugin.
Xanadu	Install Now Assist for ITOM by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Additional requirements

If any additional requirements were introduced or changed for Now Assist for IT Operations Management (ITOM) we have noted them here.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	Now Assist for ITOM is supported on Vancouver Patch 7 and later releases.
Xanadu	Now Assist for ITOM is supported on Vancouver Patch 7 and later releases.

Browser requirements

If any specific browser requirements were introduced or changed for Now Assist for IT Operations Management (ITOM) we have noted them here.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Accessibility information

Review details on accessibility information for Now Assist for IT Operations Management (ITOM), such as specific requirements or compliance levels.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Localization information

If there are specific localization considerations for Now Assist for IT Operations Management (ITOM) we have noted them here.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Highlight information

If there are specific highlight considerations for Now Assist for IT Operations Management (ITOM) we have noted them here.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	Investigate and resolve alerts more effectively with alert simplifications created by Now Assist using generative AI. Utilize brief, human-readable alert descriptions and actionable alert data. Enable quick alert triage and effective analysis, which can lead to reduced resolution time. See Now Assist for IT Operations Management (ITOM) for more information.
Xanadu	Xanadu Patch 10 Get deeper impact analysis in the Analyze alert impact agentic workflow with five new AI agents. Enhance security for Now Assist AI agents with Access Control Lists (ACLs). Xanadu Patch 9 Investigate alerts and get the context that you need to respond efficiently using the Analyze alert impact agentic workflow. Automatically perform initial alert triage and analysis tasks such as assigning alerts, analyzing alert history, and summarizing past incidents, with the Triage and analyze alert agentic workflow. Xanadu Patch 1 Optimize alert resolution with Now Assist AI-driven investigation of past related incidents. Generate an alert group description in Express List using Now Assist. Launch an alert analysis from the Now Assist panel. See Now Assist for IT Operations Management (ITOM) for more information.