Combined On-Call Scheduling release notes for upgrades from Vancouver to Xanadu

Consolidated page of all release notes for On-Call Scheduling from Vancouver to Xanadu.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family On-Call Scheduling release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Xanadu.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading On-Call Scheduling to Xanadu

Before you upgrade to Xanadu, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

New features

Between your current release family and Xanadu, new features were introduced for On-Call Scheduling.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	Configure preferences for a user group Select a preferred start day of the week for a group, using the First day of the week field. Previously, this setting was available only system-wide. Enable users to subscribe to the On-Call calendar Use SSO credentials to log in and subscribe to an on-call calendar and get notified about the upcoming on-call rotation. Track the progress of an escalation Use the info icon () on the Live escalation tracking page to view who has delegated the escalation.
Xanadu	No updates for this release.

Changes

Between your current release family and Xanadu, some changes were made to existing On-Call Scheduling features.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	On-Call Scheduling new schedule engine The new 2024 schedule engine offers a more efficient and improved experience for managing your schedules and shifts. On-Call Scheduling supports an automatic upgrade to the new schedule engine. On-Call Scheduling new schedule engine The new schedule engine introduces the following enhancement: Shift support to resolve gaps resulting from member placement. Resolve daily rotation gaps, caused by adding or removing members, holiday schedules, or extra time. Verifies user continuity based of the last on-call member from the previous schedule. Improved performance by reducing the time required to add, remove, or move members.

Removed

Between your current release family and Xanadu, some On-Call Scheduling features or functionality were removed.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Deprecations

Between your current release family and Xanadu, some On-Call Scheduling features or functionality were deprecated.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Activation information

Review information on how to activate On-Call Scheduling.

Release	Release notes
Vancouver	On-Call Scheduling is available after activation of the ServiceNow AI Platform (com.snc.on_call_rotation) plugin. For information on activating this plugin, see Activate On-Call Scheduling. Activating this plugin activates the following third-party libraries: FullCalendar library DHTMLX scheduler Note: The On-Call Scheduling (com.snc.on_call_rotation) plugin is active by default for zBoot customers.
Washington DC	On-Call Scheduling is available with activation of the ServiceNow AI Platform On-Call Scheduling plugin (com.snc.on_call_rotation). For details, see Activate On-Call Scheduling. Activating this plugin activates the following third-party libraries: FullCalendar library DHTMLX scheduler Note: The On-Call Scheduling (com.snc.on_call_rotation) plugin is active by default for zBoot customers.
Xanadu	On-Call Scheduling is available with activation of the ServiceNow AI Platform On-Call Scheduling plugin (com.snc.on_call_rotation). For details, see Activate On-Call Scheduling. Activating this plugin activates the following third-party libraries: FullCalendar library DHTMLX scheduler Note: The On-Call Scheduling (com.snc.on_call_rotation) plugin is active by default for zBoot customers.

Additional requirements

If any additional requirements were introduced or changed for On-Call Scheduling we have noted them here.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for On-Call Scheduling we have noted them here.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Accessibility information

Review details on accessibility information for On-Call Scheduling, such as specific requirements or compliance levels.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Localization information

If there are specific localization considerations for On-Call Scheduling we have noted them here.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Highlight information

If there are specific highlight considerations for On-Call Scheduling we have noted them here.

Release	Release notes
Vancouver	When an On-call schedule is canceled, the escalation status is displayed as Canceled instead of Unacknowledged. See On-Call Scheduling for more information.
Washington DC	Delegate On-call escalation notifications as configured in the escalation policy by assigning a delegate record to another user. Select a preferred first day of the week for a group to accommodate global users. Receive notifications about the upcoming on-call rotation by downloading or subscribing to a calendar with your SSO authentication. See On-Call Scheduling for more information.
Xanadu	Reduce and resolve gaps in on-call shifts more efficiently with the new 2024 schedule engine. Reduce the time required to add, remove, or move members from a shift more efficiently. Confirm member continuity with the new schedule engine. See On-Call Scheduling for more information.