Combined Operational Technology Change Management release notes for upgrades from Vancouver to Xanadu

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Operational Technology Change Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Xanadu.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Operational Technology Change Management to Xanadu

Before you upgrade to Xanadu, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

New features

Between your current release family and Xanadu, new features were introduced for Operational Technology Change Management.


Release	Release notes
Vancouver	Select a change model to fulfill change requests Select an OT Change model during the Operational Technology Change Management Guided Setup to apply the change workflow to the needs of your organization. Choose from the following change models: Basic OT Change Model Advanced OT Change Model Create a change request from OT device details Create an OT Change request from an OT asset record to populate information automatically in your OT Change form. Create a change request from a remediation task Create an OT Change request from the related remediation task form to view the related change record in the remediation task record. Create a change task to fulfill a change request Create a set of OT Change request tasks to fulfill the change in steps and capture all the work needed to implement the change. Change categories Categorize OT Change requests to assign changes to the right team and shorten the time that it takes to implement a change to your OT asset. Operational Technology change approval Add approvers to your proposed change request, such as the Plant Head or Production Manager, to ensure all risks and decisions are properly evaluated. Managing change requests across sites Find improvements for your site with read-only visibility of OT changes across sites. Visibility of change model records across sites Update the visibility of change model records by combining OT Change roles with site user roles. Change email notifications Send email notifications to relevant stakeholders when a change record is updated. Edit the related devices and equipment model entities in a change record Add or remove multiple OT devices and equipment model entities in an OT change record in the Affected OT Devices and the Impacted Equipment Model Entities related lists, respectively.
Washington DC	Change email notifications Send email notifications to relevant stakeholders when a change record is updated. Edit the related devices and equipment model entities in a change record Add or remove multiple OT devices and equipment model entities in an OT change record in the Affected OT Devices and the Impacted Equipment Model Entities related lists, respectively.
Xanadu	No updates for this release.

Changes

Between your current release family and Xanadu, some changes were made to existing Operational Technology Change Management features.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	Updated layout of the OT change record on the Industrial Workspace The OT change record in the Industrial Workspace was updated so that all existing related lists are included under the Related Records tab. Change write user role (sn_ot_change_write) The Change write user role (sn_ot_change_write) was updated so users that are assigned with this role can have IT change tasks assigned to them. They can also update the IT change task that they're assigned to.
Xanadu	Updated layout of the OT change record on the Industrial Workspace The OT change record in the Industrial Workspace was updated so that all existing related lists are included under the Related Records tab.

Removed

Between your current release family and Xanadu, some Operational Technology Change Management features or functionality were removed.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Deprecations

Between your current release family and Xanadu, some Operational Technology Change Management features or functionality were deprecated.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Activation information

Review information on how to activate Operational Technology Change Management.


Release	Release notes
Vancouver	Install Operational Technology Change Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. Operational Technology Change Management is dependent on Utah P4 or later.
Washington DC	Install Operational Technology Change Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. Note: Operational Technology Change Management now includes the Industrial Process Manager, and can be used with or without Operational Technology Manager.
Xanadu	Install Operational Technology Change Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. Note: Operational Technology Change Management now includes the Industrial Process Manager, and can be used with or without Operational Technology Manager.

Additional requirements

If any additional requirements were introduced or changed for Operational Technology Change Management we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Operational Technology Change Management we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Accessibility information

Review details on accessibility information for Operational Technology Change Management, such as specific requirements or compliance levels.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Localization information

If there are specific localization considerations for Operational Technology Change Management we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Highlight information

If there are specific highlight considerations for Operational Technology Change Management we have noted them here.


Release	Release notes
Vancouver	Digitize the change workflow and connect all stakeholders. Allow sites to have different change management workflows. Choose to either separate or combine IT Change and OT Change. Integrate the OT Change workflow with Operational Technology Incident Management and Operational Technology Vulnerability Response applications. Align factory floor changes with downtime schedules for equipment model entities. Enable email notifications for OT change requests and OT change tasks to stay updated on your OT change records. Add multiple OT devices and equipment model entities to an OT change request so that you can group your work in a more logical manner. See Operational Technology Change Management for more information.
Washington DC	Organize your OT change requests with the updated OT change record on the Industrial Workspace. Enable email notifications for OT change requests and OT change tasks to stay updated on your OT change records. Add multiple OT devices and equipment model entities to an OT change request so that you can group your work in a more logical manner. See Operational Technology Change Management for more information.
Xanadu	In an OT change request record in the Industrial Workspace, use new related lists to create an OT incident record related to the OT change request, or link an existing OT incident record to the OT change request. Organize your OT change requests with the updated OT change record on the Industrial Workspace . See Operational Technology Change Management for more information.