Combined Operational Technology Incident Management release notes for upgrades from Vancouver to Xanadu

Consolidated page of all release notes for Operational Technology Incident Management from Vancouver to Xanadu.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Operational Technology Incident Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Xanadu.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Operational Technology Incident Management to Xanadu

Before you upgrade to Xanadu, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

New features

Between your current release family and Xanadu, new features were introduced for Operational Technology Incident Management.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	Edit the related devices and equipment model entities in an incident record Add or remove multiple OT devices and equipment model entities in an OT incident record in the Affected OT Devices and the Impacted Equipment Model Entities related lists, respectively. Create an assignment rule for OT incident records Create assignment rules for Operational Technology Incident Management v2 to automatically assign an OT incident to the right group or user as defined in the assignment rule. Compose an email from an OT incident record Compose an email directly from an OT incident record by selecting the Compose Email button that is available in the record. The subject field auto-populates with the incident number and the short description in the record.
Xanadu	Create an OT incident from an OT change request Create an OT incident related to an OT change request directly from the OT change record in the Industrial Workspace.

Changes

Between your current release family and Xanadu, some changes were made to existing Operational Technology Incident Management features.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	Updated layout of the OT incident record on the Industrial Workspace The OT incident record in the Industrial Workspace was updated to include all existing related lists under the Related Records tab.
Xanadu	Updated layout of the OT incident record on the Industrial Workspace The OT incident record in the Industrial Workspace was updated to include all existing related lists under the Related Records tab.

Removed

Between your current release family and Xanadu, some Operational Technology Incident Management features or functionality were removed.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	The Opened column was removed from the lists under the OT Incident module in the Industrial Workspace list view.
Xanadu	The Opened column was removed from the lists under the OT Incident module in the Industrial Workspace list view.

Deprecations

Between your current release family and Xanadu, some Operational Technology Incident Management features or functionality were deprecated.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Activation information

Review information on how to activate Operational Technology Incident Management.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	Install Operational Technology Incident Management v2 by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. Note: Operational Technology Incident Management now includes the Industrial Process Manager, and can be used with or without Operational Technology Manager.
Xanadu	Install Operational Technology Incident Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. Note: Operational Technology Incident Management now includes the Industrial Process Manager, and can be used with or without Operational Technology Manager.

Additional requirements

If any additional requirements were introduced or changed for Operational Technology Incident Management we have noted them here.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Operational Technology Incident Management we have noted them here.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Accessibility information

Review details on accessibility information for Operational Technology Incident Management, such as specific requirements or compliance levels.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Localization information

If there are specific localization considerations for Operational Technology Incident Management we have noted them here.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Highlight information

If there are specific highlight considerations for Operational Technology Incident Management we have noted them here.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	Organize your OT incidents with the updated OT incident record on the Industrial Workspace. Assign OT incident records to the right user or user group automatically by creating an assignment rule. Save time by sending emails directly from an OT incident record with an auto-populated subject field that includes the incident number and short description. Add multiple OT devices and equipment model entities to an OT incident so that you can group your work in a more logical manner. See Operational Technology Incident Management for more information.
Xanadu	Relate an OT incident to an OT change request by creating the incident from the change record in the Industrial Workspace. Organize your OT incidents with the updated OT incident record on the Industrial Workspace. See Operational Technology Incident Management for more information.