Combined Operational Technology Knowledge Management release notes for upgrades from Vancouver to Xanadu

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Operational Technology Knowledge Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Xanadu.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Operational Technology Knowledge Management to Xanadu

Before you upgrade to Xanadu, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

New features

Between your current release family and Xanadu, new features were introduced for Operational Technology Knowledge Management.


Release	Release notes
Vancouver	Create an OT knowledge base Create an OT knowledge base to provide a self-service platform for OT knowledge users to store, share, and manage content that is about OT incidents. Create a knowledge article from an OT incident record Create a knowledge article directly from an OT incident record to save the information about an OT incident and its resolution. Create a knowledge article in Industrial Workspace Create a knowledge article in the Industrial Workspace to help point an article's contents to the needs and solutions that aren’t directly related to an OT incident. Report a knowledge gap from an OT incident record Report a knowledge gap from an OT incident if you can't find the relevant knowledge articles about the incident. Approve requests to publish or retire a knowledge article Approve requests to publish or retire a knowledge article, as a knowledge manager, to keep the knowledge base up to date. Assign feedback tasks that are related to a knowledge gap Assign feedback tasks, as a knowledge manager, to help ensure that the feedback task is addressed and the related knowledge article is updated. Find information in the related knowledge articles for an OT incident View the contextual knowledge articles to help you find information about the incident that you’re working on and any previous resolutions that may be applicable.
Washington DC	Create an OT knowledge base Create an OT knowledge base to provide a self-service platform for OT knowledge users to store, share, and manage content that is about OT incidents. Create a knowledge article from an OT incident record Create a knowledge article directly from an OT incident record to save the information about an OT incident and its resolution. Create a knowledge article in Industrial Workspace Create a knowledge article in the Industrial Workspace to help point an article's contents to the needs and solutions that aren’t directly related to an OT incident. Report a knowledge gap from an OT incident record Report a knowledge gap from an OT incident if you can't find the relevant knowledge articles about the incident. Approve requests to publish or retire a knowledge article Approve requests to publish or retire a knowledge article, as a knowledge manager, to keep the knowledge base up to date. Assign feedback tasks that are related to a knowledge gap Assign feedback tasks, as a knowledge manager, to help ensure that the feedback task is addressed and the related knowledge article is updated. Find information in the related knowledge articles for an OT incident View the contextual knowledge articles to help you find information about the incident that you’re working on and any previous resolutions that may be applicable.
Xanadu	No updates for this release.

Changes

Between your current release family and Xanadu, some changes were made to existing Operational Technology Knowledge Management features.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Removed

Between your current release family and Xanadu, some Operational Technology Knowledge Management features or functionality were removed.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Deprecations

Between your current release family and Xanadu, some Operational Technology Knowledge Management features or functionality were deprecated.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Activation information

Review information on how to activate Operational Technology Knowledge Management.


Release	Release notes
Vancouver	Operational Technology Knowledge Management is included with the Operational Technology Incident Management application. You must have the Operational Technology Incident Management application (version 2.0.2) installed and configured, so that you can configure Operational Technology Knowledge Management. No additional plugins are needed. Install Operational Technology Incident Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Washington DC	Operational Technology Knowledge Management is included with the Operational Technology Incident Management application. You must have the Operational Technology Incident Management application (version 2.0.2) installed and configured, so that you can configure Operational Technology Knowledge Management. No additional plugins are needed. Install Operational Technology Incident Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Xanadu	No updates for this release.

Additional requirements

If any additional requirements were introduced or changed for Operational Technology Knowledge Management we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Operational Technology Knowledge Management we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Accessibility information

Review details on accessibility information for Operational Technology Knowledge Management, such as specific requirements or compliance levels.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Localization information

If there are specific localization considerations for Operational Technology Knowledge Management we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Highlight information

If there are specific highlight considerations for Operational Technology Knowledge Management we have noted them here.


Release	Release notes
Vancouver	Track knowledge articles by configuring an OT knowledge base for knowledge managers and knowledge users. When used with the Operational Technology Incident Management application, browse all knowledge base articles that are related to an OT incident. Record your knowledge and solutions. You can create knowledge articles through the Industrial Workspace or from the OT incident record. Monitor possible knowledge gaps. You can report a knowledge gap from an OT incident record and assign the related feedback task to a user. See Operational Technology Knowledge Management for more information.
Washington DC	Track knowledge articles by configuring an OT knowledge base for knowledge managers and knowledge users. When used with the Operational Technology Incident Management application, browse all knowledge base articles that are related to an OT incident. Record your knowledge and solutions. You can create knowledge articles through the Industrial Workspace or from the OT incident record. Monitor possible knowledge gaps. You can report a knowledge gap from an OT incident record and assign the related feedback task to a user. See Operational Technology Knowledge Management for more information.
Xanadu	No updates for this release.