Combined Operational Technology Manager release notes for upgrades from Vancouver to Xanadu

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Operational Technology Manager release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Xanadu.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Operational Technology Manager to Xanadu

Before you upgrade to Xanadu, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

New features

Between your current release family and Xanadu, new features were introduced for Operational Technology Manager.


Release	Release notes
Vancouver	Convert IT hardware to OT devices in a bulk edit Use the Convert to OT assets button in the All IT Hardware list to bulk edit selected IT Hardware assets and convert them to OT assets. Convert your OT devices to IT hardware devices in a bulk edit Use the Remove OT asset details button if you encounter OT assets that don't have an OT function and should be classified as IT hardware devices. Preview existing OT asset records in the CMDB Preview the records that already exist in the CMDB. You can do this before you import OT asset records from the staging table to the CMDB to avoid merging or reconciling the duplicate records. OT Devices landing page tab Track your OT device data with multi-site and business unit filtering by using the OT Devices landing page tab that was added to the Industrial Workspace. This landing page tab now runs in Performance Analytics. Implementing multi-site and business unit filtering in the new OT Devices landing page tab Filter the data shown that is based on the specific business units and sites by using the business unit and site filters in the OT Devices landing page. Bulk Update Ruleset for Reassigning IT to OT feature Automatically convert IT hardware into OT devices by using the Bulk Update Ruleset for Reassigning IT to OT feature.
Washington DC	OT Action-Oriented Landing Page Track critical tasks related to your OT network on the OT Action-Oriented Landing Page in the Industrial Workspace. This landing page provides a big-picture view of your site and business unit data, and it calls out important actions that the signed-in user must prioritize. Operational Technology Progress Scorecard Compare your sites by their key metrics with the OT Progress Scorecard in the Industrial Workspace. To access the OT Progress Scorecard, you must have the OT Progress Scorecard viewer (ot_progress_scorecard_viewer) role. Redirection to different pages in the Industrial Workspace Get redirected to different pages in Industrial Workspace depending on your assigned roles with the new homepage destination rules. This redirection helps you gain access to the data that you need. Map IP addresses to OT devices through the SyncIPAddressToOT scheduled job Use the `SyncIPAddressToOT` scheduled job to update and synchronize the IP address information for all the available OT devices. The scheduled job acquires the IP address information from the IP address [cmdb_ci_ip_address] table and adds it to the IP address field of the Configuration Item (CI). OT Devices tab Track your OT device data with multi-site and business unit filtering by using the OT Devices tab that was added to the Industrial Workspace. This tab now runs in Performance Analytics. Implementing multi-site and business unit filtering in the new OT Devices tab Filter the data shown that is based on the specific business units and sites by using the business unit and site filters in the OT Devices tab. Bulk Update Ruleset for Reassigning IT to OT feature Automatically convert IT hardware into OT devices by using the Bulk Update Ruleset for Reassigning IT to OT feature.
Xanadu	Operational Technology Visibility dashboard Track your OT data across different sites with the Operational Technology Visibility dashboard available in the Industrial Workspace. Automatic conversion of IT to OT devices using CMDB groups Use CMDB groups to group IT configuration items (CIs) based on additional information, such as software installed, so that you can convert the CIs to OT devices. Mapped equipment model entity for your OT devices Identify the equipment model entity that your OT devices are mapped to in the Industrial Workspace and help group your device data by equipment model entity. Important actions configuration on the OT Action-Oriented Landing Page Configure the OT Action-Oriented Landing Page by using the Sort items field for your important actions. OT Action-Oriented Landing Page Track critical tasks related to your OT network on the OT Action-Oriented Landing Page in the Industrial Workspace. This landing page provides a big-picture view of your site and business unit data, and it calls out important actions that the signed-in user must prioritize. Operational Technology Progress Scorecard Compare your sites by their key metrics with the OT Progress Scorecard in the Industrial Workspace. To access the OT Progress Scorecard, you must have the OT Progress Scorecard viewer (ot_progress_scorecard_viewer) role. Redirection to different pages in the Industrial Workspace Get redirected to different pages in Industrial Workspace depending on your assigned roles with the new homepage destination rules. This redirection helps you gain access to the data that you need. Map IP addresses to OT devices through the SyncIPAddressToOT scheduled job Use the `SyncIPAddressToOT` scheduled job to update and synchronize the IP address information for all the available OT devices. The scheduled job acquires the IP address information from the IP address [cmdb_ci_ip_address] table and adds it to the IP address field of the Configuration Item (CI). CMDB OT class model updates Utilize an enhanced OT user experience and make additional configurations with the following CMDB OT class model updates: Product Instance Identifier was added as an identifier for the OT Identification Rule. The OT backup management model was added to help you store multiple backups against a configuration item. Firmware Installation [cmdb_firmware_install], Key Value [cmdb_key_value], and Software Instance [cmdb_software_instance] tables were added as a related entry for OT classes. The ire_criterion_attribute attribute was added to the OT Entity [cmdb_ot_entity] table to act as a criterion attribute for an OT entity-related entry. Optional conditions to filter the records during identification and reconciliation were added to the OT identification rules. The OT Class Mapping Template [ot_class_mapping_template] table was introduced to capture class mappings used for Service Graph Connectors. Required conditions were added under Advanced Configuration that must be met for lookup identification rules. Industrial printer (industrial_printer) was added as an OT device type. The Quality Inspection Control System [cmdb_ci_ot_qics] class represents the control systems that assist in quality and inspection functions. This new class is a child class of the OT Control System [cmdb_ci_ot_control] class. The Backup Storage Information [cmdb_backup_storage_information] class helps manage backups of your OT device data. The OT System Service [cmdb_ci_ot_system_service] class can model OT systems and their related software, hardware, and communication network components, such as a Distributed Control System (DCS). You can now bulk-validate NIDS records from the list view instead of validating each NIDS record individually. Pre-import OT Worksheet Entry Review (POWER) tool Use distributed Microsoft Excel spreadsheets to import OT devices for better manageability of your OT system and its devices. The POWER tool includes the following new features: Firmware Installation records can be created when a firmware version is available. OT entity update issues can be resolved through the Service Graph Connector for Microsoft Excel. The new Industrial Core [com.sn_ot_core] plugin is required for class mapping when using the Service Graph Connector for Microsoft Excel. Supports the import and classification of the Quality Inspection Control System [cmdb_ci_ot_qics] class. If you manually create an OT device in the SG-OT Excel Staging Table, the Quality Inspection Control System class is an option in the What is the type of OT device? task. Supports capturing the Backup Storage Information [cmdb_backup_storage_information] class attributes on the staging table, staging table form, and the ETL. Maps the Status field in a staging table record to the Life Cycle Stage and Life Cycle Status fields on a configuration item (CI) record. The Status field no longer maps to the Install Status field on a CI record. Creates assets in the Industrial product model category for OT class devices. This enables compatibility with the Enterprise Asset Management product for full lifecycle management of OT class devices.

Changes

Between your current release family and Xanadu, some changes were made to existing Operational Technology Manager features.


Release	Release notes
Vancouver	CMDB OT class model update The cmdb_key_value_v2 table was renamed to External system metadata. New Industrial Workspace landing page experience The Industrial Workspace landing page was split up into the following tabs so that you can separately monitor your OT device data and OT vulnerability data: OT Devices landing page tab OT Vulnerabilities landing page tab Pre-import OT Worksheet Entry Review (POWER) tool Use the distributed Microsoft spreadsheets to import OT devices for better manageability: Create custom validations with the SGOTAssetCustomValidationExtensionPoint extension point. Use the New button in the SG OT Excel Stagings table to manually add OT devices to the Configuration Management Database (CMDB). Use the OT Staging User (ot_staginguser) role to enable users to create, edit, view, and run validations against the records in the SG OT Excel Stagings table. Use the Equipment model entity path attribute in the SG OT Excel Stagings table to map devices to equipment model entities. The OT display name column was added to the SG OT Excel Stagings table. Additional validations and validation messages were added for PLC devices both with and without the control modules. Additional validations and validation messages for slot and rack attributes were added to the SG OT Excel Stagings table. The Operating system attribute was added to the SG OT Excel Stagings table. The Rack attribute was added to the SG OT Excel Stagings table. Unclassified OT devices are given the ot_base device type. CMDB OT class model updates These updates to the Configuration Management Database (CMDB) OT class model enhance the OT user experience or enable you to make additional configurations: Rack was added as an identifier for the OT Control Module (cmdb_ci_ot_control_module) CI class. The OT Control Systems with Modules list was added to both the Industrial Workspace list view under the Operational Technology (OT) module and the ServiceNow AI Platform under the Operational Technology (OT) module to show all available control systems and their control system modules. The CMDB 360 Data related list was added to the OT parent class configuration item form and the OT Control Module class. Class mappings were added for the Protocol Converter and Network Gear classes. The Show control modules in OT list views system property was added.
Washington DC	OT landing page name change The OT landing page is now referred to as the OT Manager dashboard. New Industrial Workspace OT Manager dashboard experience The OT Manager dashboard in the Industrial Workspace was split up into the following tabs so that you can separately monitor your OT device data and OT vulnerability data: OT Devices tab OT Vulnerabilities tab Pre-import OT Worksheet Entry Review (POWER) tool Use distributed Microsoft Excel spreadsheets to import OT devices for better manageability of your OT system and its devices. The POWER tool includes the following new features: Supports the import and classification of the Quality Inspection Control System [cmdb_ci_ot_qics] class. If you manually create an OT device in the SG-OT Excel Staging Table, the Quality Inspection Control System class is an option in the What is the type of OT device? task. Supports capturing the Backup Storage Information [cmdb_backup_storage_information] class attributes on the staging table, staging table form, and the ETL. Maps the Status field in a staging table record to the Life Cycle Stage and Life Cycle Status fields on a configuration item (CI) record. The Status field no longer maps to the Install Status field on a CI record. Creates assets in the Industrial product model category for OT class devices. This enables compatibility with the Enterprise Asset Management product for full lifecycle management of OT class devices. Create custom validations with the SGOTAssetCustomValidationExtensionPoint extension point. Use the New button in the SG OT Excel Stagings table to manually add OT devices to the Configuration Management Database (CMDB). Use the OT Staging User (ot_staginguser) role to enable users to create, edit, view, and run validations against the records in the SG OT Excel Stagings table. Use the Equipment model entity path attribute in the SG OT Excel Stagings table to map devices to equipment model entities. The OT display name column was added to the SG OT Excel Stagings table. Additional validations and validation messages were added for PLC devices both with and without the control modules. Additional validations and validation messages for slot and rack attributes were added to the SG OT Excel Stagings table. The Operating system attribute was added to the SG OT Excel Stagings table. The Rack attribute was added to the SG OT Excel Stagings table. Unclassified OT devices are given the ot_base device type. CMDB OT class model updates Utilize an enhanced OT user experience and make additional configurations with the following CMDB OT class model updates: The Quality Inspection Control System [cmdb_ci_ot_qics] class represents the control systems that assist in quality and inspection functions. This new class is a child class of the OT Control System [cmdb_ci_ot_control] class. The Backup Storage Information [cmdb_backup_storage_information] class helps manage backups of your OT device data. The OT System Service [cmdb_ci_ot_system_service] class can model OT systems and their related software, hardware, and communication network components, such as a Distributed Control System (DCS). You can now bulk-validate NIDS records from the list view instead of validating each NIDS record individually. Rack was added as an identifier for the OT Control Module (cmdb_ci_ot_control_module) CI class. The OT Control Systems with Modules list was added to both the Industrial Workspace list view under the Operational Technology (OT) module and the ServiceNow AI Platform under the Operational Technology (OT) module to show all available control systems and their control system modules. The CMDB 360 Data related list was added to the OT parent class configuration item form and the OT Control Module class. Class mappings were added for the Protocol Converter and Network Gear classes. The Show control modules in OT list views system property was added.
Xanadu	OT Devices tab data The following data available in the OT Devices tab of the OT Manager dashboard has been moved to the Operational Technology Visibility dashboard. New OT devices discovered Inactive OT devices OT Devices overview Total CMDB OT devices Unclassed OT devices Unassigned OT devices Unmapped OT devices OT devices by category Supervisory systems Control systems Field devices Computers and servers Network Gear Industrial IoT OT devices by Purdue level OT devices by type (Top Level) OT devices by manufacturer (Top Level) OT devices by criticality

Removed

Between your current release family and Xanadu, some Operational Technology Manager features or functionality were removed.


Release	Release notes
Vancouver	The New button on the All OT Assets by IP Address list view on the Manufacturing Workspace was removed. The IP Address column from the All OT Assets list view on the Manufacturing Workspace was removed. The following system properties were removed from the Service Graph Connector for Operational Technology (Excel): sn_otsm_sgc.excel.nested.columns.max.level sn_otsm_sgc.excel.nested.column.delimitter The name validations for the OT devices that are classed as control modules in the SG OT Excel Stagings [sg_ot_excel_staging] table was removed. The Name attribute was removed from the OT Control Module identification rules. The ability to manually create Network Intrusion Detection System (NIDS) class records was removed. Control modules are no longer shown in any list view except under OT Control Systems with Modules.
Washington DC	The New button has been removed from the All OT Devices list view and its corresponding list views. The New button has been removed from the Equipment Model Entities related list in the Quality Inspection Control System [cmdb_ci_ot_qics] form. The following system properties were removed from the Service Graph Connector for Operational Technology (Excel): sn_otsm_sgc.excel.nested.columns.max.level sn_otsm_sgc.excel.nested.column.delimitter The name validations for the OT devices that are classed as control modules in the SG OT Excel Stagings [sg_ot_excel_staging] table was removed. The Name attribute was removed from the OT Control Module identification rules. The ability to manually create Network Intrusion Detection System (NIDS) class records was removed. Control modules are no longer shown in any list view except under OT Control Systems with Modules.
Xanadu	The New button has been removed from the All OT Devices list view and its corresponding list views. The New button has been removed from the Equipment Model Entities related list in the Quality Inspection Control System [cmdb_ci_ot_qics] form.

Deprecations

Between your current release family and Xanadu, some Operational Technology Manager features or functionality were deprecated.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	The OT Manager dashboard is no longer available in the Industrial Workspace. Starting with the Yokohama release, Service Graph Connector for Microsoft Defender for IoT (On-premises Management Console) is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported.

Activation information

Review information on how to activate Operational Technology Manager.


Release	Release notes
Vancouver	Install the Operational Technology Manager application by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Washington DC	Install Operational Technology Manager by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Xanadu	Install Operational Technology Manager by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Additional requirements

If any additional requirements were introduced or changed for Operational Technology Manager we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Operational Technology Manager we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Accessibility information

Review details on accessibility information for Operational Technology Manager, such as specific requirements or compliance levels.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Localization information

If there are specific localization considerations for Operational Technology Manager we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Highlight information

If there are specific highlight considerations for Operational Technology Manager we have noted them here.


Release	Release notes
Vancouver	Bulk edit multiple IT hardware devices at once and convert them to OT assets. Bulk edit multiple OT assets at once and convert them to IT hardware devices. Monitor your OT device data in a centralized location with the new OT Devices landing page tab that is available in the Industrial Workspace. Convert IT hardware into OT devices automatically with a scheduled job by using the Bulk Update Ruleset for Reassigning IT to OT feature. Use the Configuration Management Database (CMDB) OT class model updates and UI enhancements. Pre-import the OT Worksheet Entry Review (POWER) tool updates and UI enhancements. See Operational Technology Manager for more information.
Washington DC	Compare sites by key metrics in the Industrial Workspace using the OT Progress Scorecard. Track tasks related to your OT system on the OT Action-Oriented Landing Page in the Industrial Workspace. The OT Action-Oriented Landing Page has replaced the OT Manager dashboard as the home page of the  Industrial Workspace. Map IP addresses to OT devices through the SyncIPAddressToOT scheduled job. Monitor your OT device data in a centralized location with the new OT Devices tab that is available in the Industrial Workspace. Convert IT hardware into OT devices automatically with a scheduled job by using the Bulk Update Ruleset for Reassigning IT to OT feature. Use the Configuration Management Database (CMDB) OT class model updates and UI enhancements. Use the updates and UI enhancements for the Pre-import OT Worksheet Entry Review (POWER) tool to help import and classify your OT device data. See Operational Technology Manager for more information.
Xanadu	Track your OT device data with the new Operational Technology Visibility dashboard. Group OT devices using CMDB groups to support non-CMDB tables that must be converted from IT to OT. Compare sites by key metrics in the Industrial Workspace using the OT Progress Scorecard. Track tasks related to your OT system on the OT Action-Oriented Landing Page in the Industrial Workspace. Map IP addresses to OT devices through the SyncIPAddressToOT scheduled job. Use the Configuration Management Database (CMDB) OT class model updates and UI enhancements. Use the updates and UI enhancements for the Pre-import OT Worksheet Entry Review (POWER) tool to help import and classify your OT device data. See Operational Technology Manager for more information.