Combined Service Builder release notes for upgrades from Vancouver to Xanadu

Consolidated page of all release notes for Service Builder from Vancouver to Xanadu.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Service Builder release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Xanadu.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Service Builder to Xanadu

Before you upgrade to Xanadu, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

New features

Between your current release family and Xanadu, new features were introduced for Service Builder.

Release	Release notes
Vancouver	Service Builder approval flow Use the new approval process to customize how you want to approve services and service offerings. By default, the approval flow in Service Builder is set to approve services automatically. As an administrator, you can update a setting in ServiceNow® to enable the approval flow that comes with the base system. You can also edit the flow in for a customized approval flow that best meets your needs. Use the improved checkout experience to edit a service or a single offering one at a time. You can check out a service to edit it without checking out its child offerings – the offerings remain in the Published state until they’re separately checked out. Create a service in Service Builder Use updated fields and tooltips to define your service teams in the Team tab of the Manage Offering subflow: Added the following fields for technical services: Change Group and Managed By Group. Added the following field for business services: Change Group. Use the updated section, field, and tooltip to define technical service relationships to application services on the Operations tab of the Manage Offering subflow. Renamed the Dependencies section to Relationships. In the Relationships section, updated the Application Dependencies field to Application services I contain. Added the application service type Dynamic CI groups in the application services table [cmdb_ci_service_auto table].
Washington DC	Next Experience UI Use the Next Experience theme in Service Builder for updated colors, fonts, and navigation that matches other ServiceNow applications on the ServiceNow AI Platform. Service Builder approval flow Use the Cancel option while creating or editing a service or service offering to cancel any changes that you made to the record. When you select Save while editing or creating a service or offering, your edits to the draft file are saved. When you select Cancel, the following happens: The draft service or offering record is deleted, including all edits made to the draft record. The service or offering is checked back in and none of your changes are implemented. The Manage Offerings step shows the offering in the "Published" state. The approval flow isn't triggered.
Xanadu	No updates for this release.

Changes

Between your current release family and Xanadu, some changes were made to existing Service Builder features.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Removed

Between your current release family and Xanadu, some Service Builder features or functionality were removed.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Deprecations

Between your current release family and Xanadu, some Service Builder features or functionality were deprecated.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Activation information

Review information on how to activate Service Builder.

Release	Release notes
Vancouver	Install Service Builder by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Washington DC	Install Service Builder by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Xanadu	No updates for this release.

Additional requirements

If any additional requirements were introduced or changed for Service Builder we have noted them here.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Service Builder we have noted them here.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Accessibility information

Review details on accessibility information for Service Builder, such as specific requirements or compliance levels.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Localization information

If there are specific localization considerations for Service Builder we have noted them here.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Highlight information

If there are specific highlight considerations for Service Builder we have noted them here.

Release	Release notes
Vancouver	Use the new approval process for services and service offerings. Improved the checkout experience when you edit services and offerings. Check out a service or a single child offering one at a time. When you check out the service, you don’t have to check out all its child offerings. Use updated fields, tooltips, and guidance text that help you to: Define service teams for offerings. Define the technical service relationships to application services. See [Placeholder link text to key bundle-rn.bundle-itsm.service-builder] for more information.
Washington DC	Added the Next Experience theme. Added the ability to cancel out of creating a service and a service offering when using the approval workflow. See Service Builder for more information.
Xanadu	No updates for this release.