Combined Sidebar release notes for upgrades from Vancouver to Xanadu

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Sidebar release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Xanadu.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Sidebar to Xanadu

Before you upgrade to Xanadu, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

New features

Between your current release family and Xanadu, new features were introduced for Sidebar.


Release	Release notes
Vancouver	Differentiation between Sidebar users and Microsoft Teams users Sidebar differentiates between Microsoft Teams users and ServiceNow® users within Sidebar discussions. Sidebar records supports multiple discussions Create multiple discussions on a record. Integration with activity stream automatically enabled Sidebar's integration with the activity stream is automatically enabled. Unsent messages to Microsoft Teams group chats are flagged with an error message If Sidebar is unable to send a message to a Microsoft Teams group chat, an inline error message indicates that the message was not sent. Microsoft teams group chat creations are managed using a new administrative feature Admins can manage Microsoft Teams group chat creations using an improved interface.
Washington DC	Participant suggestions Sidebar displays a list of participants who may be helpful in solving a customer's issue in the existing conversation.
Xanadu	Add user groups to Sidebar discussions In addition to individual users, you can now add user groups to Sidebar discussions. Use Sidebar on Mobile Platform for agents If you're an agent, use Sidebar, which is now available on the Mobile Platform. Create Sidebar discussions on all record types Create Sidebar discussions on all record types, and not just on interaction and task-based records. Use different expert finder services in Sidebar Use different expert finder services depending on where you access Sidebar from. Use the chat summarization quick action Generate a chat summarization by using a quick action.

Changes

Between your current release family and Xanadu, some changes were made to existing Sidebar features.


Release	Release notes
Vancouver	Enhanced support for domain separation Domain separation support was enhanced to enable the admin to turn on or turn off Sidebar by domain. Ability to send large attachments to Microsoft Teams Sidebar can send attachments larger than 4 MB to Microsoft Teams.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Removed

Between your current release family and Xanadu, some Sidebar features or functionality were removed.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Deprecations

Between your current release family and Xanadu, some Sidebar features or functionality were deprecated.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Activation information

Review information on how to activate Sidebar.


Release	Release notes
Vancouver	Install Sidebar by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Washington DC	Install Sidebar by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Xanadu	Install Sidebar by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Additional requirements

If any additional requirements were introduced or changed for Sidebar we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Sidebar we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Accessibility information

Review details on accessibility information for Sidebar, such as specific requirements or compliance levels.


Release	Release notes
Vancouver	Support for Invisible Controls The sn-collab-chat component was updated to automatically display controls that are not normally visible when the "Show all buttons without the need to hover" accessibility user preference is turned on. This enhancement supports users with cognitive and physical disabilities, such as low vision or mobility limitations, who use the ServiceNow platform. For more information, see Configure Next Experience accessibility preferences.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Localization information

If there are specific localization considerations for Sidebar we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Highlight information

If there are specific highlight considerations for Sidebar we have noted them here.


Release	Release notes
Vancouver	Sidebar records can support more than one discussion. Sidebar icons for Microsoft Teams users and ServiceNow® users enable you to easily differentiate between the two types of users. Improved user interface for admins to manage when Microsoft Teams group chats are created. See Sidebar for more information.
Washington DC	When you select participants to join an existing conversation, Sidebar displays a list of participants who may be helpful in solving a customer's issue. See Sidebar for more information.
Xanadu	In addition to individual users, you can now add user groups to Sidebar discussions. Use Sidebar on the Mobile Platform if you're an agent. Create Sidebar discussions on all record types, and not just on interaction and task-based records. Use different expert finder services depending on where Sidebar is accessed from. Generate a chat summarization by using a quick action. See Sidebar for more information.