Combined Supplier Lifecycle Operations release notes for upgrades from Vancouver to Xanadu

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Supplier Lifecycle Operations release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Xanadu.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Supplier Lifecycle Operations to Xanadu

Before you upgrade to Xanadu, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	After upgrading from the Vancouver release to the Washington DC release, you will see only the Source-to-Pay Workspace on the All navigation tab. You don't have to do anything if you choose to continue to use the Source-to-Pay Workspace. However, you will see both the Source-to-Pay Workspace and Supplier Manager Workspace on the Workspaces tab. If you want to use the Supplier Manager Workspace instead of the default Source-to-Pay Workspace, ensure that you run the fixscript_migrate_workspace_to_smw.xml fix script after upgrading to the Washington DC release. You can download the fixscript_migrate_workspace_to_smw.xml file from the ServiceNow Store. If you want to revert to using the Source-to-Pay Workspace, run the fixscript_migrate_workspace_to_s2p.xml fix script. You can download the fixscript_migrate_workspace_to_smw.xml file from the ServiceNow Store. For more information about how to run a fix script, see Run fix scripts. After you upgrade to Washington DC, you must review all the post-upgrade tasks and complete them as needed. For more information, see Post-upgrade tasks for Supplier Lifecycle Management.
Xanadu	No updates for this release.

New features

Between your current release family and Xanadu, new features were introduced for Supplier Lifecycle Operations.


Release	Release notes
Vancouver	Supplier Agent role introduced A new role, Supplier Agent [sn_slm.agent] has been added. The supplier agent can do everything the supplier fulfiller can do, plus users with this role can: Create cases and tasks View all the suppliers, cases, and tasks Update all the tasks and assigned cases For more information, see Components installed with Supplier Lifecycle Management. Supplier Lifecycle Operations uses Geo Map component for displaying supplier location maps Supplier Lifecycle Operations no longer uses the Map UI Component for threat and alert data feeds (com.sn_fam_map). Instead the application uses the Geo Map component (sn_geo_map) for displaying supplier location maps. There is no impact to the existing map functionality due to this change. For more information about configuring Geo Map properties, see Configure properties for Supplier Lifecycle Operations. Sidebar for supplier cases in the Supplier Management Workspace Sidebar enables stakeholders to collaborate with others by getting into discussions when working on supplier cases. Add a subsidiary for a supplier from the Supplier Management Workspace Add subsidiaries for a supplier from the Supplier Manager Workspace. Add a related case to a supplier case from the Supplier Management Workspace Add related cases to a supplier case from the Supplier Manager Workspace. Configure due dates for supplier cases Configure due dates for different case types so that the Due date field is auto-populated when you create supplier cases. Case playbook for specific supplier case types The generic case playbook is displayed only for these case types: Supplier support request General inquiry Playbook for updating the supplier primary data A new playbook has been added for updating the supplier primary data. This playbook is displayed only for these case types: Banking information change request Supplier information change request Supplier location change request Submit a supplier case from the Supplier Management Workspace Submit a supplier case in Draft state to indicate that it is ready to be worked on. Complete a supplier case from the Supplier Management Workspace Mark a supplier case as complete when you finish all the tasks related to that case. Reopen a supplier case from the Supplier Management Workspace Reopen a closed supplier case if you are not satisfied with the case resolution. The Re-open option is available for a supplier case that is in any of the following states: Closed completed Closed canceled Closed rejected Note: The Re-open option is not available for the auto-closing supplier cases. Add a supplier location from the Supplier Management Workspace You can specify a category when adding a supplier location. The choices are: Contracting address Delivery address Facility (default) Headquarters Invoice address Service center Remove a supplier contact from the Supplier Management Workspace Remove a supplier contact from the Supplier Manager Workspace by selecting the cross icon next to the contact's name in the Supplier Contacts widget. Add a supplier contact using the supplier catalog Add a new supplier contact using the new Enroll a new user supplier catalog item in the Supplier Collaboration Portal. Remove a supplier contact using the supplier catalog Remove a supplier contact using the new Deactivate user account supplier catalog item in the Supplier Collaboration Portal. Remove a supplier contact from the My contacts widget Remove a supplier contact from the Supplier Collaboration Portal by selecting the cross icon next to the contact's name in the My contacts widget. View details about a case in the Supplier Collaboration Portal View details about the case in the Case Details tab for a newly opened request in the Supplier Collaboration Portal. For more info, see View all your requests from the Supplier Collaboration Portal. Restricted Caller Access privileges auto-approved to access the Supplier Collaboration Portal You are no longer required to approve restricted caller access (RCA) privileges after installing the Supplier Collaboration Portal. However, you may have to approve RCA privileges if the Supplier Collaboration Portal application prompts you to do so. For more information, see Restricted caller access approvals for Supplier Collaboration Portal. Set the system property to configure activity configurations A new system property, sn_supplier_sp.allow_all_apps_configuration has been added, which allows activity configurations and filters accessible from all application scopes. By default, this system property is set to false. If you set this system property to true, you can create or modify an activity configuration to display relevant activities in My active items widget of the Supplier Collaboration Portal.
Washington DC	Help Center Introduced in-product assistance, also known as Help Center, for the landing, list, and analytics pages of Source-to-Pay Workspace. Select the Help Center icon to access the help information directly from within your workspace. Offboard a supplier from the Procurement Workspace The supplier offboarding playbook has been introduced that enables you to do the following: Create a supplier offboarding case to offboard a supplier. Create a Due Diligence request if the GRC: Third-party Risk Due Diligence Request [com.sn_tprm_onboarding] plugin is installed. Displays a list of pending supplier cases and tasks. Ability to check contract and invoices. Maintain communication with the internal stakeholders and the supplier throughout the offboarding process. Supplier Lifecycle Management integration framework The Supplier Lifecycle Operations (SLO) integration framework enables you to exchange supplier data with any third-party ERP system. The SLO integration framework facilitates inbound and outbound integration with third-party applications and ERP systems. Configure due dates for tasks Configure due dates for different task types so that the Due date field is auto-populated when you create tasks. Complete a risk assessment from the Supplier Collaboration Portal View supplier risk assessment details from the My active items widget in the Supplier Collaboration Portal. In the My active items widget, the Risk Assessments tile shows assessments only if you've installed the Third-party Risk Management [com.sn_vdr_risk_asmt] plugin. Select the Risk Assessments tile to open the Assessment Summary page, which displays a list of risk assessments for a supplier and for an engagement. View risk assessment details in Source-to-Pay Workspace A new Risk tab has been added on the Supplier record page in the Source-to-Pay Workspace. The Risk tab displays supplier risk assessment details, such as third-party name and process information, summary reports, risk intelligence scores, and tracking data for issues and tasks. The Risk tab is displayed only if you have installed the Third-party Risk Management [com.sn_vdr_risk_asmt] and GRC: Vendor Risk Management Workspace (com.sn_vdr_risk_asmt_workspace) plugins. Assign tasks to internal users Previously, tasks were only assigned to external users (supplier contacts). You can now assign tasks also to internal users. A new field Task audience has been added on the Details tab of the task to identify tasks as internal or external. Organization Tax Details table A new table, Organization Tax Details (sn_fin_org_tax_detail) has been added that enables you to store multiple tax registration details for each individual supplier. This table has been added in the Finance Common Architecture (com.sn_fin) plugin. Restructured Supplier Task table The Supplier Task table architecture has been restructured. Starting with the Washington DC release, the Supplier Task [sn_slm_task] table extends the Service Task [sn_spend_sdc_service_task] table. Note: You can experience a longer upgrade time if you’re upgrading from Vancouver or an older release to Washington DC or any latest release. This delay is due to a mandatory script that runs for restructuring the Supplier Task [sn_slm_task] table and the duration of upgrade depends on the number of records in this table. Risk Assessments for Supplier Lifecycle Operations plugin introduced A new plugin, Risk Assessments for Supplier Lifecycle Operations (com.snc.sn_supplier_tprm) has been added that provides an integration with third-party risk assessment application to conduct risk assessments when onboarding new suppliers using the Supplier onboarding playbook. Using the supplier onboarding playbook to onboard suppliers The Supplier onboarding playbook now includes a new Perform risk assessment playbook that triggers two different flows to conduct supplier risk assessments, depending on the plugins that you have installed: If you have installed only the Risk Assessments Integration for Supplier Lifecycle Operations [com.snc.sn_supplier_tprm] plugin, the Perform risk assessment playbook triggers the flow that includes activities to verify the eligibility of the supplier by creating risk assessments. If you have installed both the Risk Assessments for Supplier Lifecycle Operations [com.snc.sn_supplier_tprm] and GRC: Third-party Risk Due Diligence Request [com.sn_tprm_onboarding] plugins, the Perform risk assessment playbook triggers the flow that includes activities to create a due diligence request, complete Inherent Risk Questionnaire (IRQ) assessments, and conduct risk assessments for a third-party or an engagement. Create a case on behalf of a supplier from the Procurement Workspace The supplier manager can create cases on behalf of suppliers in the Source-to-Pay Workspace.
Xanadu	Now Assist for Supplier Lifecycle Operations (SLO) With the Now Assist for Supplier Lifecycle Operations (SLO) application, supplier managers and fulfillers can summarize the details of supply-related records to keep them informed about their progress and action items. Supplier Relationship and Performance Management Manage supplier relationship and performance to optimize the value and quality of the products and services delivered by suppliers. Establish clear expectations and criteria for measuring supplier performance, monitor and assess their performance against those criteria, provide feedback and recognition, and implement corrective actions and improvement plans when needed. Supplier Lifecycle Management integration framework Exchange supplier data with any third-party ERP system using enhanced transform maps and inbound and outbound integration tables. View supplier details in the Source-to-Pay Workspace View supplier details such as contracts and supplier products in the Related Links section on the About tab of the Source-to-Pay Workspace supplier page. View supplier details such as purchase orders and invoices on the Related work tab of the Source-to-Pay Workspace supplier page. View supplier details in the Supplier Collaboration Portal View supplier details in the following tiles in the My active items widget: Contracts Supplier Products Purchase Orders Invoices Note: These new tiles are displayed if you have installed the Sourcing and Purchasing Automation (com.snc.sn_pr) and Source-to-Pay Common Architecture (com.snc.sn_shop) plugins.

Changes

Between your current release family and Xanadu, some changes were made to existing Supplier Lifecycle Operations features.


Release	Release notes
Vancouver	Supplier Management Workspace Home page The landing page for the Supplier Manager Workspace has been updated to provide a more efficient way for you to view and work on your supplier cases and tasks, see your work summary at a glance, and easily manage your suppliers.
Washington DC	Case playbook for specific supplier case types The Case playbook has been updated to no longer include approval activities for completing the following supplier case types: Supplier support request General inquiry Playbook for updating the supplier primary data The Review supplier primary data playbook has been updated to no longer include approval activities for completing the following supplier case types: Banking information change request Supplier information change request Supplier location change request
Xanadu	No updates for this release.

Removed

Between your current release family and Xanadu, some Supplier Lifecycle Operations features or functionality were removed.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Deprecations

Between your current release family and Xanadu, some Supplier Lifecycle Operations features or functionality were deprecated.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	Procurement Workspace Starting with the Washington DC release, Supplier Manager Workspace is being prepared for future deprecation. It will be hidden and no longer be activated on new instances but will continue to be supported. Source-to-Pay Workspace provides the latest experience for this functionality. Enable deprecated case types after upgrade The Conduct a risk assessment and Conduct a tiering risk assessment case types have been deprecated. However, you can enable both the case types for use after you upgrade to Washington DC. A new case type, Due diligence has been added that provides the functionality for conducting risk assessments.
Xanadu	Procurement Workspace Starting with the Washington DC release, Supplier Manager Workspace is being prepared for future deprecation. It will be hidden and no longer be activated on new instances but will continue to be supported. Source-to-Pay Workspace provides the latest experience for this functionality.

Activation information

Review information on how to activate Supplier Lifecycle Operations.


Release	Release notes
Vancouver	Install Supplier Lifecycle Operations by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Washington DC	Install Supplier Lifecycle Operations by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Xanadu	Install Supplier Lifecycle Operations by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Additional requirements

If any additional requirements were introduced or changed for Supplier Lifecycle Operations we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Supplier Lifecycle Operations we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Accessibility information

Review details on accessibility information for Supplier Lifecycle Operations, such as specific requirements or compliance levels.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Localization information

If there are specific localization considerations for Supplier Lifecycle Operations we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Highlight information

If there are specific highlight considerations for Supplier Lifecycle Operations we have noted them here.


Release	Release notes
Vancouver	Enhance the supplier manager experience by displaying the most relevant supplier information in the updated landing page of the Supplier Manager Workspace, thus improving efficiency and enabling faster case resolution. Access the Supplier Collaboration Portal without requiring to approve restricted caller access (RCA) privileges manually. Set the new system property to create or modify an activity configuration to display relevant activities in My active items widget of the Supplier Collaboration Portal. See Supplier Lifecycle Management for more information.
Washington DC	Supplier Lifecycle Operations uses the Source-to-Pay Workspace instead of the Supplier Manager Workspace. Complete the Case playbook and Review supplier primary data playbook without requiring to approve activities to complete the supplier cases. Onboard suppliers using the enhanced Supplier onboarding playbook that provides integration with Third-party Risk Management (TPRM) to conduct risk assessments when onboarding new suppliers. See Supplier Lifecycle Management for more information.
Xanadu	View the summarized details of supply-related records to keep the supplier managers and fulfillers informed about their progress and action items. Manage supplier relationship and performance to optimize the value and quality of the products and services delivered by suppliers. Exchange supplier data accurately with external ERP systems using additional fields in the inbound and outbound tables. View supplier details such as supplier products, contracts, purchase orders, and invoices directly from the Source-to-Pay Workspace and the Supplier Collaboration Portal. Support for many-to-many (M2M) mapping between supplier contact and suppliers: A single supplier contact can be the contact for multiple suppliers, if the suppliers share a parent-subsidiary relationship. M2M mapping between supplier contact and suppliers is available from the Xanadu December 2024 release onwards. See Supplier Lifecycle Management for more information.