Combined Vendor Management Workspace release notes for upgrades from Vancouver to Xanadu

  • Release version: Yokohama
  • Updated January 30, 2026
  • 4 minutes to read
  • Consolidated page of all release notes for Vendor Management Workspace from Vancouver to Xanadu.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Vendor Management Workspace release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Xanadu.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Vendor Management Workspace to Xanadu

    Before you upgrade to Xanadu, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Vancouver

    No updates for this release.

    Washington DC

    No updates for this release.

    Xanadu

    No updates for this release.

    New features

    Between your current release family and Xanadu, new features were introduced for Vendor Management Workspace.

    Release Release notes

    Vancouver

    Integrating Vendor Management Workspace with Process Mining
    As a vendor manager, you can get insights into the processes of your vendors and find potential areas that you could optimize.
    Mining data using Process Mining in Vendor Management Workspace
    Enable the integration of Process Mining with Vendor Management Workspace by using a system property.

    Washington DC

    No updates for this release.

    Xanadu

    Updated Vendor KPIs
    Use the new vendor KPIs that replace the legacy KPIs in the deprecated Service Offering Metric Data [service_offering_metric_data] table.

    Changes

    Between your current release family and Xanadu, some changes were made to existing Vendor Management Workspace features.

    Release Release notes

    Vancouver

    No updates for this release.

    Washington DC

    No updates for this release.

    Xanadu

    Reflow for configurable workspace
    Vendor Management Workspace configurable workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. For information about how to upgrade, see the Accessibility information section that follows.

    Removed

    Between your current release family and Xanadu, some Vendor Management Workspace features or functionality were removed.

    Release Release notes

    Vancouver

    No updates for this release.

    Washington DC

    No updates for this release.

    Xanadu

    No updates for this release.

    Deprecations

    Between your current release family and Xanadu, some Vendor Management Workspace features or functionality were deprecated.

    Release Release notes

    Vancouver

    No updates for this release.

    Washington DC

    No updates for this release.

    Xanadu

    Starting with the Xanadu release, the Vendor Success Indicators plugin (com.snc.vendor.insights) is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

    Activation information

    Review information on how to activate Vendor Management Workspace.

    Release Release notes

    Vancouver

    Install Vendor Management Workspace (sn_itsm_vendor) by requesting it from the ServiceNow Store. For details, see Activate Vendor Management Workspace. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Washington DC

    No updates for this release.

    Xanadu

    Install Vendor Management Workspace by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. For more information, see Activate Vendor Management Workspace.

    Additional requirements

    If any additional requirements were introduced or changed for Vendor Management Workspace we have noted them here.

    Release Release notes

    Vancouver

    No updates for this release.

    Washington DC

    No updates for this release.

    Xanadu

    No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Vendor Management Workspace we have noted them here.

    Release Release notes

    Vancouver

    No updates for this release.

    Washington DC

    No updates for this release.

    Xanadu

    No updates for this release.

    Accessibility information

    Review details on accessibility information for Vendor Management Workspace, such as specific requirements or compliance levels.

    Release Release notes

    Vancouver

    No updates for this release.

    Washington DC

    No updates for this release.

    Xanadu

    Accessibility improvements
    Accessibility improvements were completed to create a configurable workspace that supports WCAG 2.1 Level AA conformance.
    Reflow

    The Configurable Workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. Page layouts are transformed into a vertical, stacked view automatically when users increase browser zoom to 400%.

    This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages. See Reflow for Configurable Workspace for details.

    Localization information

    If there are specific localization considerations for Vendor Management Workspace we have noted them here.

    Release Release notes

    Vancouver

    No updates for this release.

    Washington DC

    No updates for this release.

    Xanadu

    No updates for this release.

    Highlight information

    If there are specific highlight considerations for Vendor Management Workspace we have noted them here.

    Release Release notes

    Vancouver

    Integrate Vendor Management Workspace with Process Mining to analyze business processes and optimize them quickly.

    See [Placeholder link text to key bundle-itsm.vendor-management-workspace] for more information.

    Washington DC

    No updates for this release.

    Xanadu

    • Use new vendor key performance indicators (KPIs) to monitor vendor performance.
    • Benefit from accessibility improvements to create a configurable workspace that supports Web Content Accessibility Guidelines (WCAG) 2.1 Level AA conformance.

    See Vendor Management Workspace for more information.