Combined Walk-up Experience release notes for upgrades from Vancouver to Xanadu

Consolidated page of all release notes for Walk-up Experience from Vancouver to Xanadu.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Walk-up Experience release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Xanadu.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Walk-up Experience to Xanadu

Before you upgrade to Xanadu, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

New features

Between your current release family and Xanadu, new features were introduced for Walk-up Experience.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Changes

Between your current release family and Xanadu, some changes were made to existing Walk-up Experience features.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Removed

Between your current release family and Xanadu, some Walk-up Experience features or functionality were removed.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Deprecations

Between your current release family and Xanadu, some Walk-up Experience features or functionality were deprecated.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Activation information

Review information on how to activate Walk-up Experience.

Release	Release notes
Vancouver	Walk-up Experience is a ServiceNow AI Platform feature that is available with activation of the Walk-up Experience plugin (com.snc.walkup). For details, see Activate Walk-up Experience.
Washington DC	Walk-up Experience is a ServiceNow AI Platform feature that is available with activation of the Walk-up Experience plugin (com.snc.walkup). For details, see Activate Walk-up Experience.
Xanadu	No updates for this release.

Additional requirements

If any additional requirements were introduced or changed for Walk-up Experience we have noted them here.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Walk-up Experience we have noted them here.

Release	Release notes
Vancouver	Access Walk-up Experience through the ServiceNow® Workspace. ServiceNow workspaces do not support mobile devices. Starting with the Orlando release, ServiceNow workspaces don't support Internet Explorer or Microsoft Edge. Instead, use Microsoft Edge Chromium or one of the other supported browsers listed in Browser support. If you're on New York or an earlier release and using Internet Explorer 11 or Microsoft Edge with any workspace, such as ServiceNow® CSM Agent Workspace or ServiceNow® Vendor Management Workspace, you must first migrate to a newer browser. After you upgrade to a new browser, you can upgrade to at least the Orlando release. For more information, see the Internet Explorer 11 Performance [KB0683275] article in the Now Support Knowledge Base.
Washington DC	Access Walk-up Experience through the ServiceNow® Workspace. ServiceNow workspaces don’t support mobile devices. Starting with the Orlando release, ServiceNow workspaces don't support Internet Explorer or Microsoft Edge. Instead, use Microsoft Edge Chromium or one of the other supported browsers listed in Browser support. If you're on New York or an earlier release and using Internet Explorer 11 or Microsoft Edge with any workspace, such as ServiceNow® CSM Agent Workspace or ServiceNow® Vendor Management Workspace, you must first migrate to a newer browser. After you upgrade to a new browser, you can upgrade to at least the Orlando release. For more information, see the Internet Explorer 11 Performance [KB0683275] article in the Now Support Knowledge Base.
Xanadu	No updates for this release.

Accessibility information

Review details on accessibility information for Walk-up Experience, such as specific requirements or compliance levels.

Release	Release notes
Vancouver	Enable a dark theme or mode in Walk-up Experience on the Now Mobile application. This option is commonly used to alleviate eye strain and improve readability.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Localization information

If there are specific localization considerations for Walk-up Experience we have noted them here.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Highlight information

If there are specific highlight considerations for Walk-up Experience we have noted them here.

Release	Release notes
Vancouver	Experience the dark theme in Walk-up Experience on the Now Mobile application. See Exploring Walk-up Experience for more information.
Washington DC	Use the instance options to reconfigure the order of the tabs. Enables you to book an appointment for a 15-minute time slot. Configure the text direction from right to left for the Walk-up Experience Service portal with RTL support. See Walk-up Experience for more information.
Xanadu	No updates for this release.