Combined Workspace release notes for upgrades from Vancouver to Xanadu

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Workspace release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Xanadu.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Workspace to Xanadu

Before you upgrade to Xanadu, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

New features

Between your current release family and Xanadu, new features were introduced for Workspace.


Release	Release notes
Vancouver	AI/ML field recommendations Enable agents to select recommended values embedded into form fields quickly by defining AI and machine learning recommendations for fields in forms. Expand text shown in fields before scrolling Enable fields to display all text instead of requiring agents to scroll or manually resize text fields. Persist user preference selections across records of the same type Improve the navigation experience in Workspace by enabling user preference selections to persist across records of the same type for Agent assist, Activity stream, rich text editor, stacking preferences, and the form section. Create filter sets in the Activity stream Create and save filter sets in the activity stream for quick access to filter settings you frequently use. Enable role-based access control for creating personalized filter sets Enable agents to customize and store their filter sets for future use by configuring personalized filters sets based on roles. Change heading levels and hide first section title on a form Remove unnecessary elements on a page by configuring forms to hide the first section title when empty or change heading levels. Exclude declarative actions for selected tables and views Prevent users from selecting inapplicable actions by configuring when a declarative action is available to users based on the conditions of records selected in the list. Custom declarative actions for Attachments Enable agents to customize actions available within attachments by creating declarative actions for the Attachments section of the Configurable Workspace.
Washington DC	Maximum file size allowed for attachments Setting the maximum file size provides storage space for attachments and documents in the workspace.
Xanadu	International characters supported in email addresses Enter international characters for email addresses without running into errors. Enable international characters for your users according to RFC6530 standards or disable them by changing a system property and performing additional configurations. Email client plugin system properties Ensure your agents leverage the latest functionality in the email client by using updated plugin (glide.ui.email.composer.enabled_plugins) and toolbar (glide.ui.email.composer.toolbar) system properties offered by default for Tiny MCE v6. Tags for Activity Stream records Use tags to categorize and filter records shown in the Activity Stream. As admins, you can enable, add, customize, and edit tags for your users' Activity Stream records. Reference searches with queries Help users access relevant reference search results by applying pre-filtered and removable query parameters to reference lists. These query parameters act as an addition to fixed queries that cannot be removed by end users. Client scripts for field decorators Add field decorators to field types using client scripts. Pre-filter records on the multi-record associator Pre-filter records with typeahead on the multi-record associator using scripts. Use a keyboard shortcut to insert response templates Enter the keyboard shortcut `/r` and a keyword to insert a response template directly into an email body. Configure response templates for email composer You can enable or disable response templates for agents with a system property.

Changes

Between your current release family and Xanadu, some changes were made to existing Workspace features.


Release	Release notes
Vancouver	Customize highlighted labels in form fields Agents can configure highlighted labels with customized text and hide highlighted labels. Resize modals in your Workspace The resizing tool enables agents to expand the size of a model so they can view the entire modal without scrolling horizontally. Script field types in your Configurable Workspace Agents can input JavaScript code and provide controls such as syntax checking and formatting in script field types in your Configurable Workspace. Configure breakpoints to increase record page density Enable breakpoints above form fields to move the second column below the first column when resized to fewer than 450 pixels. Agents then have a readable view of all fields after resizing the fields in a record. Updates to the TinyMCE 5 HTML editor TinyMCE 5 HTML editor no longer supports HTML placeholders and supports only string-based placeholders. Right-click no longer opens the browser context menu. To access the browser context menu, select `Ctrl + Click` for Windows or `Cmd + Click` for Mac. Deactivate inline editing in lists Change a field value in workspace lists instead of having to open the record and change it on the form. This feature is available by default and can be manually turned off. Guided tours now compatible with Configurable Workspace Help train and onboard users within configurable workspaces using guided tours.
Washington DC	Record preview in Configurable Workspace Select the information icon () within a field to preview a record before opening it. Record preview available by using the Form bundle component within the Form component or using the standard record page template. Encrypt attachments added to a form Select module encryption when adding attachments within a form to maintain which roles have access to view the attachments. Save email drafts The manual Save button is no longer available on the email client. Email drafts save automatically after a number of seconds. Create a new email draft and view email drafts while saving the current email draft automatically. System admins disable auto-save or change the time between auto-save refreshes with property glide.email_client.auto_save_enable. Add email addresses into recipient fields Copy and paste email addresses into the recipient fields in the email client. Insert link to knowledge article in email Use Agent Assist to add a link to a knowledge article in an email to requesters. Pop-up dialog for Compose panel Interact with the Compose panel from a pop-up dialog to work with other areas of your workspace form simultaneously. Email composer in UIB Properties added in UIB for Email Composer to configure the Send Email button, insert links in emails, control the Create New Email, Discard, and View drafts buttons, and adjust the column layout. Event added in UIB for Email Composer to maintain the email subject after it's changed. Supported field types for forms Workspace supports the following field types in forms: Integer_date, XML, Script, Script_plain, Condition_string, Slushbucket. Declarative actions configuration improvements Collection of improvements to address declarative actions configuration experience including automatic creation of UXF Form Action and UX Form Action Layout Item records to reduce the number of manual disparate steps required to set up declarative actions, updates to navigation access to declarative actions, and support for icons and more button colors. Translations via payload for UXF Client Actions Translate text defined in your declarative actions payload by wrapping the value in a translate() call with single or double quotes. Unify actions in form layout Any existing layout displays an alert message with a button to unify actions which consolidates form actions into a single list for simplified display adjustments. New layouts are consolidated automatically.
Xanadu	No updates for this release.

Removed

Between your current release family and Xanadu, some Workspace features or functionality were removed.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Deprecations

Between your current release family and Xanadu, some Workspace features or functionality were deprecated.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Activation information

Review information on how to activate Workspace.


Release	Release notes
Vancouver	Workspace is a ServiceNow AI Platform feature that is active by default.
Washington DC	Workspace is a ServiceNow AI Platform® feature that is active by default.
Xanadu	Workspace is a ServiceNow AI Platform feature that is active by default.

Additional requirements

If any additional requirements were introduced or changed for Workspace we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Workspace we have noted them here.


Release	Release notes
Vancouver	Workspace doesn’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge-Chromium or one of the other supported browsers that are listed in Browser support
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Accessibility information

Review details on accessibility information for Workspace, such as specific requirements or compliance levels.


Release	Release notes
Vancouver	Reflow for Configurable Workspace The Configurable Workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. Page layouts are transformed into a vertical, stacked view automatically when users increase browser zoom to 400%. This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages. See Reflow for Configurable Workspace for details. Data visualization Data visual base elements have been enhanced, enabling screen readers to announce chart data points and related metadata. Forced Colors This enhancement enables agents to customize the colors of their user interface and web content to meet their individual visual needs. For example, agents with low vision might enable Forced Colors to help them successfully view the user interface.
Washington DC	Keyboard shortcuts Forty keyboard shortcuts are now available to help you navigate across configurable workspace pages faster and more effectively without a mouse device. Shortcuts are contextual to the page that you're on and to the operating system that you're using. View the keyboard shortcuts that are available to you on a particular page through the keyboard shortcut modal. You can open the modal by selecting Keyboard shortcuts from the Next Experience User Preferences menu, or by using a keyboard shortcut (Control + / for Windows or Command + / for macOS). This enhancement helps non-mouse and keyboard-only users or users with mobility issues and cognitive impairments to reduce the time required to complete various tasks. Previously, a limited number of keyboard shortcuts were available when the Enable special keyboard shortcuts Next Experience user preference was turned on. Those shortcuts are included in the new keyboard shortcut framework and are accessible via the new modal. See Configure Next Experience accessibility preferences for additional information.
Xanadu	No updates for this release.

Localization information

If there are specific localization considerations for Workspace we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Highlight information

If there are specific highlight considerations for Workspace we have noted them here.


Release	Release notes
Vancouver	Improve agent productivity by enabling agents to personalize elements for filtering, sending emails, and viewing fields. Create guided tours within your organization's configurable workspaces. See Workspace UI for more information.
Washington DC	Manage file sizing for documents and attachments. Organize access to attachments by role with module encryption. Streamline workspace navigation with consolidated actions in the navigator, collapsed Activity stream entries with tiles, and updated navigation messages. Get more versatility while working in your workspace with more supported field types, unified actions, and auto-save functionality for emails. See Configurable Workspace UI for more information.
Xanadu	Add email addresses to recipient fields with more flexibility, including the ability to use international characters, edit email recipient pills, and view concise error messages for invalid or blocked addresses. Categorize and filter records in the Activity Stream. Help users access relevant reference search results by applying pre-filtered and removable query parameters to reference lists. See Workspace UI for more information.