Combined Customer Success Management release notes for upgrades from Vancouver to Yokohama

Consolidated page of all release notes for Customer Success Management from Vancouver to Yokohama.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Customer Success Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Yokohama.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Customer Success Management to Yokohama

Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.

New features

Between your current release family and Yokohama, new features were introduced for Customer Success Management.

Release	Release notes
Vancouver	Account Lifecycle Events playbook Use the Customer Success Management playbook as a starting point to build a repeatable onboarding process that meets your organization's requirements. Dedicated case type and tasks Enable technology service providers to use a centralized record for their onboarding team, with dedicated tasks to streamline work assignments, capture data, and automate the onboarding process. Data capture Import, manage, and publish data as part of a case task.
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Changes

Between your current release family and Yokohama, some changes were made to existing Customer Success Management features.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Removed

Between your current release family and Yokohama, some Customer Success Management features or functionality were removed.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Deprecations

Between your current release family and Yokohama, some Customer Success Management features or functionality were deprecated.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Activation information

Review information on how to activate Customer Success Management.

Release	Release notes
Vancouver	Install Customer Success Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Additional requirements

If any additional requirements were introduced or changed for Customer Success Management we have noted them here.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Customer Success Management we have noted them here.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Accessibility information

Review details on accessibility information for Customer Success Management, such as specific requirements or compliance levels.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Localization information

If there are specific localization considerations for Customer Success Management we have noted them here.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Highlight information

If there are specific highlight considerations for Customer Success Management we have noted them here.

Release	Release notes
Vancouver	Enable technology industry providers to offer a structured and repeatable onboarding experience to their customers while ensuring transparency for internal and external teams. Facilitate collaborative data import, staging, and publishing processes for onboarding the enterprise accounts of your technology industry providers. Provide a cost-effective and enhanced onboarding experience for enterprise customers. Use the purpose-built playbook, playbook activities, case types, and case task structures to establish a repeatable framework for onboarding activities. See Account Lifecycle Events for more information.
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.