Combined Mobile Platform release notes for upgrades from Vancouver to Yokohama

  • Release version: Yokohama
  • Updated January 30, 2026
  • 15 minutes to read

    • Consolidated page of all release notes for Mobile Platform from Vancouver to Yokohama.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Mobile Platform release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Yokohama.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Mobile Platform to Yokohama

    Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Vancouver

    		 No updates for this release.

    Washington DC

    		 No updates for this release.

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    New features

    Between your current release family and Yokohama, new features were introduced for Mobile Platform.

    Release Release notes

    Vancouver

    		 No updates for this release.

    Washington DC
    Overriding critical alerts
    Send your users critical alerts, even if they configure their mobile device to a Do Not Disturb or Silent mode setting.
    Dynamic pop-ups
    Display configurable pop-ups based on real-time conditions. These pop-ups can even be displayed at the login phase. For example, display a pop-up to the user stating that they have accepted a new task with an estimated three hours of work, but their work shift is due to end in an hour.
    Securing your ServiceNow mobile instance with Zero Trust Access
    Limit end-user access to your ServiceNow instance by opting in to Zero Trust Access, which adjusts user roles and permissions according to security policies defined by the admin based on factors such as IP address, location, and identity provider attributes.
    Custom map screen support for additional entry points to launch Indoor Wayfinding
    Launch custom map screens from a mobile embedded web page or from a push notification.
    Mobile Resolution Notes Generation
    Use Now Assist on Mobile to generate a closure note that summarizes the associated work order task using information provided in the task record.
    Mobile SDK available in the ServiceNow Store
    Use the ServiceNow Mobile software development kit (SDK) to enable users to develop native iOS and Android mobile apps using an integrated development environment and give your mobile apps access to existing ServiceNow data and workflows.
    Mobile App Builder
    Use the following enhancements added to Mobile App Builder:
    • Support for all Mobile Platform Washington DC features.
    • Integration with Mobile Publishing so that admins can see their custom branded apps within the MAB UI.
    • A push notification management category has been added to show which notifications are used for each mobile app.
    • Automatic population of table fields in downstream records to streamline proper configuration.
    Data visualization user experience
    Use the upgraded data visualization user experience, which includes the following new features:
    • Unified configuration experience for both web-UI and mobile platforms in a centralized  location.
    • Enhanced visualizations for charts and the introduction of a pie chart visualization.
    • Compatibility with many data sources including ServiceNow® Usage Insights, ServiceNow® Health Log Analytics, ServiceNow® Performance Analytics indicators, and customized data sources.
    • Ability to apply theming options, including the dark theme, by using variables to customize the look-and-feel of the  mobile dashboards. For more information, see the Accessibility information section found in these release notes.
    Arabic added to the support of right-to-left languages
    The display of right-to-left languages is supported in ServiceNow mobile apps. Arabic, in addition to Hebrew, are supported right-to-left languages. Texts as well as visual components are right-to-left aligned to mirror the more common left-to-right alignment.
    Offline support in Now Mobile apps and custom apps
    Configure offline support for all apps, including ServiceNow Mobile Agent, Now Mobile, and custom apps that you build by using Mobile Publishing.
    Now Assist in Virtual Agent for mobile
    Use Now Assist in Native Mobile Virtual Agent to deliver more direct, relevant, and conversational responses to questions using generative AI.

    Xanadu
    Now Assist for Mobile Agent app
    Use the power of generative AI in the Mobile Agent app to summarize records and complete tasks more efficiently. Users can create a condensed summary of work order tasks or generate resolution notes.
    User criteria permissions
    Control the visibility of different areas of the mobile platform by defining user criteria permissions. User criteria permissions, unlike the user roles permissions, enable you to segment your users into different groups, like location, department, or company. With user criteria permissions, you can change information within a single area of a group to update all users' details associated within that group. For example, a company relocates, and the management requires that users in the new location have access to different mobile content. Admins can update the user criteria permissions, so that this new content is displayed to all users in this group.
    Mobile App Builder
    • Support for all Mobile Platform Xanadu features.
    • Component recommendations by Now Assist across many records.

    Yokohama
    Now Assist Context Menu
    Write and edit text natively from within your mobile app using the Now Assist Context Menu. Refine your selected text by asking Now Assist to shorten it, make it more elaborate, or change the tone, and so on. Now Assist Context Menu is supported for the Task Summarization skill for input form screens.
    Single instance login
    Customers with a single instance can bypass the instance selection page and navigate users directly to the login screen. This process shortens the login process.
    Display a customized page before user login
    Configure your own branded landing page to appear before users log in to their ServiceNow mobile apps. The branded landing page can contain a login button or deep link that redirects users to an area of a ServiceNow mobile app. For example, a municipality can add a button to open a ticket, which navigates the user to complete a record in the Now Mobile® app.

    This feature is available to customers using a single instance, and is supported for both Mobile Publishing apps.

    Define attachment sources available to users
    Control the types of attachments used from a phone's gallery, camera, or file system. This capability confirms that images can’t be reused or are AI-generated images. This feature is supported for all attachment locations, including: activity stream, functions with type “attachment”, input form screen with field type “attachment”, Mobile App Bridge, and Cabrillo JS uploads.
    Add annotations to uploaded images
    Edit and annotate uploaded images within ServiceNow mobile apps. Markup options include adding text, drawing, and highlighting areas. This feature is supported for all attachment locations, including: activity stream, functions with type “attachments”, input form screen with field type “attachment”, Mobile App Bridge, and Cabrillo JS uploads.
    Mobile App Builder live mobile previews
    See your mobile content change in real-time with live previews for most mobile components. The mobile interface changes according to what component you have selected, and updates when you add, change, or remove UI-based elements.
    Web to mobile AI card creation

    Use Now Assist to create a new mobile card for use on a record screen created using the Web to Mobile functionality. Now Assist will automatically choose the optimal card template and map the most relevant table fields from the selected web form view.

    Agentic AI in Mobile Virtual Agent

    Use AI agents in your mobile app to boost live agent productivity. AI agents handle tasks from automated responses to complex problem-solving with human-like intelligence.

    Now Assist in the Virtual Agent mobile clientMobile Virtual Agent>
    Use the following enhancement added to Virtual Agent:
    • Enhanced chat offers a more robust conversational experience. Check the status of previous and on-going chats with the chat history button and view Now Assist’s responses with streamlined in-line citations. Enhanced chat also allows you to use your custom mobile search configuration to launch the standard search results page from within enhanced chat.
    • Use Now Assist’s people match function to search for information about a specific employee.
    • Now Assist can now suggest follow-up actions for your queries using the next best action feature.
    • Updated UI for choice list pickers and other actions for improved usability.
    • Added multi-language support.

    Changes

    Between your current release family and Yokohama, some changes were made to existing Mobile Platform features.

    Release Release notes

    Vancouver

    		 No updates for this release.

    Washington DC
    Mobile Playbooks enhancements
    Navigate from mobile web screens to all native screens, including parametrized and scripted screens, custom map screens, and ServiceNow Virtual Agent chat.
    Mobile Publishing enhancements
    Use custom branded apps created with Mobile Publishing and use them on sub-production instances.

    Xanadu
    Now Assist for Virtual Agent enhancements
    Deliver direct, relevant, and conversational responses to questions using generative AI, including the ability to give feedback to messages generated by AI in Virtual Agent.
    Now Assist in AI Search on Mobile
    Provide AI-generated or AI-selected answers to user searches with the ability for users to provide feedback on the relevancy of the curated answers.
    Two new button instances
    • Provide users with an additional shortcut to items or actions in record screens with the top icon function button instance, providing support for the agent-to-agent mobile Sidebar experience.
    • Add shortcuts to the Indoor Wayfinding experience with the custom map bottom drawer function button instance.
    Mobile client scripting enhancements
    Streamline input form screen completion with auto-filled inputs based on one or many user inputs.
    Navigation bar enhancement
    Add badging capability to navigation bar tabs, which enables badging on any navigation tab icons.
    Configure mobile apps to use device date/time formats
    Set the useDeviceSettingsForDateTimeFormats mobile property to True to configure the date/time fields in mobile apps to use the date/time format that is used on the mobile device. This feature is available on the 18.2.0 mobile client release version and later.
    Hide the seconds display in date/time fields
    Use mobile properties to hide the display of seconds in mobile cards, record screen details pages, or activity streams. This feature is available on the 18.2.0 mobile client release version and later.
    Configure an external authentication browser for iOS apps
    Configure an external browser on iOS apps that are used during authentication so external URLs that are opened by the same browser type can maintain sessions and cookies. This feature is available on the 18.3.0 mobile client release version and later.
    Search in a ServiceNow instance with Siri shortcuts
    Configure your ServiceNow instance to enable Siri voice search in your mobile app on the instance using global search. This feature is available on the 18.4.0 mobile client release version and later.
    Notification tab enhancements
    Use the following enhancements added to the Notification tab within the navigation bar:
    • Option to mark all notifications as read, providing the ability to manage your notification entries.
    • Highlighted display of critical alerts in the notification area.
    Mobile Publishing enhancements and changes
    • Auto-populate instance URLs when new branded app builds are requested and when existing branded apps are updated.
    • Support for unlisted iOS branded apps.
    • New requirement for iOS Microsoft Intune apps to be registered with Microsoft Entra ID (formerly Azure AD).
    • Add deep links when you make new Android branded app requests for both private and public distribution.

    Yokohama
    Input form screen enhancement and changes
    Use the following enhancements added to the input form screen:
    • Selecting input values directly within the input form screen, either from a list or from a group of chips. Now users don’t need to navigate to a separate dedicated screen for value selection, when using the inline choice chips layout. You can also define the number of input values to display on an input form screen section.
    • Ability to add images, plain text, and rich text within specific inputs. These added descriptive elements provide more context to your users and give a clearer idea of what is required for certain inputs. For example, an image can accompany a checklist to ensure that a piece of hardware is wired correctly.
    • Provide users with the ability to perform actions in relation to the displayed input parameter, while working directly on an input form screen. The available actions are: navigate to another screen, add an attachment from the gallery or camera, and add a comment to a field. Users submit these added actions either when saving their progress or completing the input form screen.
    • Save input form screen data before it's submitted. Users with access to the same record can see each other's changes either when saving their progress or completing the input form screen.
    • Interact and switch between other navigation tabs while also working on the input form screen.
    • Sections are no longer displayed if they don’t contain any input fields.
    Additional number attributes for input form screens
    Use the following number attributes in your input form screens:
    • Use the CustomErrorMessage attribute to specify an error message when a UI rule condition is met.
    • Use the SkipValidationWhenHidden attribute to skip validation on hidden inputs.
    Enable barcode scanning with an external scanner
    Configure barcode scanning with an external scanner without denying access to the camera for the entire mobile app.
    Mobile Publishing enhancements and changes
    • Enabled Android deep links for multiple instances.
    • Enhanced validation for transparent images used in branded apps.
    • Support for public-facing screens in branded mobile apps. Admins can configure URLs that link to public-facing web pages. These web pages are displayed to end users without needing to log in to the mobile app.
    Turn off Zero Trust Access banners in mobile app screens
    In mobile client versions 19.4 and later, you can turn off Zero Trust Access banners on mobile screens. Turning off these banners can enhance usability of your mobile apps because the banner does not display each time the connection state changes so end users are not interrupted by the banner display. You can configure this behavior by setting the disableZTABanner mobile property on your ServiceNow instance.

    Removed

    Between your current release family and Yokohama, some Mobile Platform features or functionality were removed.

    Release Release notes

    Vancouver

    		 No updates for this release.

    Washington DC

    Mobile Studio used for mobile app configuration has been removed from the Washington DC release. Mobile configuration is performed using the following tools: a web-based UI, Mobile App Builder, and Mobile Card Builder.

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Deprecations

    Between your current release family and Yokohama, some Mobile Platform features or functionality were deprecated.

    Release Release notes

    Vancouver

    		 No updates for this release.

    Washington DC

    		 No updates for this release.

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Activation information

    Review information on how to activate Mobile Platform.

    Release Release notes

    Vancouver

    		 No updates for this release.

    Washington DC

    ServiceNow Mobile Platform is a ServiceNow AI Platform® feature that is active by default.

    Xanadu

    ServiceNow Mobile Platform is a ServiceNow AI Platform® feature that is active by default.

    Yokohama

    ServiceNow mobile Mobile Platform is a ServiceNow AI Platform® feature that is active by default.

    Additional requirements

    If any additional requirements were introduced or changed for Mobile Platform we have noted them here.

    Release Release notes

    Vancouver

    		 No updates for this release.

    Washington DC

    		 No updates for this release.

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Mobile Platform we have noted them here.

    Release Release notes

    Vancouver

    		 No updates for this release.

    Washington DC

    		 No updates for this release.

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Mobile Platform, such as specific requirements or compliance levels.

    Release Release notes

    Vancouver

    		 No updates for this release.

    Washington DC
    Data visualization
    Accessibility improvements for the data visualization feature include the following updates:
    • Enhanced support for screen readers, with a specific focus on the VoiceOver functionality. This improvement ensures that users relying on screen readers can seamlessly navigate and comprehend the content within data visualization charts.
    • Text within data visualization charts can now be resized, accommodating users who may need larger text for better readability. This support enables text to be increased significantly without any loss of content or functionality.
    • Enable a dark theme or mode in Mobile Platform. This option is commonly used to alleviate eye strain and improve readability.

    Xanadu
    Accessibility improvements for the ServiceNow Mobile Platform include the following updates:
    • Improved the ability to connect your mobile device to a Bluetooth keyboard, especially in the areas of maps and filters. This update improves navigation throughout mobile apps.
    • Improved management and layout of banner messages, when multiple messages are displayed simultaneously.

    Yokohama
    The following accessibility updates are available in Mobile Card Builder:
    • Updated alternative text on key images to better support users who rely on screen readers.
    • Enhanced the focus indicator on the Mobile Card Builder home page to improve navigation for users relying on keyboards or Assistive Technology (AT).
    • Improved accessible names to provide clear and descriptive labels for interactive elements to support screen readers and other AT.

    Localization information

    If there are specific localization considerations for Mobile Platform we have noted them here.

    Release Release notes

    Vancouver

    		 No updates for this release.

    Washington DC

    		 No updates for this release.

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Mobile Platform we have noted them here.

    Release Release notes

    Vancouver

    		 No updates for this release.

    Washington DC
    • Generate work order task closure notes using Mobile Resolution Notes Generation.
    • Display configurable pop-ups based on real-time conditions.
    • Benefit from the enhanced data visualization user experience.
    • Send users notifications defined as critical, irrespective of their notification settings.
    • Mobile App Builder is now integrated with Mobile Publishing so that admins can manage custom branded app requests and configure mobile apps in one tool.

    See Mobile Platform for more information.

    Xanadu
    • Define the visibility of specified areas of the mobile platform based on user attributes, by using user criteria permissions.
    • Streamline task collaboration for agent-to-agent chat with the Sidebar experience on the Mobile Platform using a top icon function button instance that points to record screens.
    • Provide intelligent and conversational self-service with ServiceNow® Now Assist in ServiceNow® Virtual Agent for Mobile Platform.
    • Dynamically auto-fill inputs based on user selections on input form screens.

    See Mobile Platform for more information.

    Yokohama
    • Write and refine text with the Now Assist Context Menu.
    • Use enhanced capabilities within the input form screen.

    See Mobile Platform for more information.