Combined Now Assist for Operational Technology Manager (OTM) release notes for upgrades from Vancouver to Yokohama

Consolidated page of all release notes for Now Assist for Operational Technology Manager (OTM) from Vancouver to Yokohama.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Now Assist for Operational Technology Manager (OTM) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Yokohama.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Now Assist for Operational Technology Manager (OTM) to Yokohama

Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.

New features

Between your current release family and Yokohama, new features were introduced for Now Assist for Operational Technology Manager (OTM).

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	Yokohama Patch 10 Search for a related record Use the OT CMDB search function to find an OT configuration item (CI) and OT device information in an OT CMDB table. Upload, validate, and import your OT device inventory spreadsheet using the Import OT device spreadsheet into OT CMDB agentic workflow Use the Import OT device spreadsheet into OT CMDB agentic workflow to begin the process for uploading, validating, and importing your OT device inventory into ServiceNow.

Changes

Between your current release family and Yokohama, some changes were made to existing Now Assist for Operational Technology Manager (OTM) features.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	Yokohama Patch 11 Changes to Now Assist usage measurement Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: Now Assist Usage - Overview & New Measurement Logic. Some Now Assist skills, agents, and agentic workflows are now turned on by default The skills are automatically available to appropriate role users for the application, such as ITIL roles on incident forms or change forms. This change simply activates the skill and does not touch the roles that may be needed to use the skill. The new default behavior works as follows: New customers: When you install a Now Assist product, designated skills and agentic workflows are turned on automatically. Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill, agent, or agentic workflow is turned on automatically (the AI asset was never configured and turned on, then turned off again). Previously configured skills and agentic workflows that were turned on, then off, remain inactive. Role masking

Removed

Between your current release family and Yokohama, some Now Assist for Operational Technology Manager (OTM) features or functionality were removed.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Deprecations

Between your current release family and Yokohama, some Now Assist for Operational Technology Manager (OTM) features or functionality were deprecated.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Activation information

Review information on how to activate Now Assist for Operational Technology Manager (OTM).

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	Now Assist for Operational Technology Manager (OTM) is a ServiceNow AI Platform feature that is available with activation of the Operational Technology Manager (com.sn_ot_foundation). For details, see Install Operational Technology Manager.

Additional requirements

If any additional requirements were introduced or changed for Now Assist for Operational Technology Manager (OTM) we have noted them here.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Now Assist for Operational Technology Manager (OTM) we have noted them here.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Accessibility information

Review details on accessibility information for Now Assist for Operational Technology Manager (OTM), such as specific requirements or compliance levels.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Localization information

If there are specific localization considerations for Now Assist for Operational Technology Manager (OTM) we have noted them here.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Highlight information

If there are specific highlight considerations for Now Assist for Operational Technology Manager (OTM) we have noted them here.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	Yokohama Patch 11 Review changes to Now Assist usage measurement. Some Now Assist skills, agents, and agentic workflows are on by default. Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. Yokohama Patch 10 Find OT Configuration Management Database (CMDB) records more quickly by using the OT CMDB search function. Simplify the upload, validation, and import of your OT device data by using the Import OT device spreadsheet into OT CMDB agentic workflow. See Now Assist for Operational Technology Manager (OTM) for more information.