Consolidated page of all release notes for Service Bridge from Vancouver to Yokohama.
How to use this page
To help you prepare for your upgrade, we have combined the cross-family Service Bridge release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Yokohama.
Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."
Important information for upgrading Service Bridge to Yokohama
Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed.
| Release |
Release notes |
Vancouver |
For information on upgrading and using the new Service Bridge applications, see Migrate from Service Bridge (legacy).
|
Washington DC |
No updates for this release. |
Xanadu |
|
Yokohama |
- When using for Providers and for Consumers in a single instance, you must upgrade both applications simultaneously to the same version to maintain compatibility.
- The Global Script Include is automatically installed or updated when you install the application on the following platform versions:
- Washington DC Patch 9
- Xanadu Patch 4
- Yokohama
- 2.x.x, which was first released with the Xanadu release, does not support migration of (Legacy) versions. If you are using a (Legacy) version, before you upgrade to the Yokohama release, you must follow instructions in the Service Bridge for Providers (Legacy) - Migration Utility [KB1499823] article in the Now Support Knowledge Base to migrate your configuration data.
- If you are upgrading from version 1.x.x, follow the steps in Upgrade Guide - Service Bridge for Providers and Consumers application (v2.x.x release) [KB1700387] to migrate your applications.
- Due to the introduction of mismatched version support, new entitlements cannot be activated until both the consumers and providers upgrade to version 2.x.x. Older active entitlements will continue to work but new ones cannot be activated.
- If you upgrade to version 2.0.55 with Sales and Order Management plug-in version 1.0.4 before upgrading the platform to the Yokohama release, the new Deny ACLs will not be installed. To ensure the Deny ACLs get installed, after upgrading to Yokohama, you must click Repair to reinstall the application.
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New features
Between your current release family and Yokohama, new features were introduced for Service Bridge.
| Release |
Release notes |
Vancouver |
- Service Bridge for Providers application
- Enable technology providers to connect to their consumers and partners using the ServiceNow AI Platform®.
- Service Bridge for Consumers application
- Enable consumers to connect and track service requests with their providers and partners who utilize the ServiceNow AI Platform®.
- Register a Service Bridge consumer
- Use the simplified onboarding process for providers and consumers. Providers can create a registration task, and consumers can set up and establish a connection to the provider's instance on their own.
- Transform data with the Service Bridge transform framework
- The Transform framework allows you to do the following:
- Enable consumers to use the transform framework on their ServiceNow instances.
- Allow providers to create a default transform definition that can be applied globally to all consumer instances that match the configuration.
- Set and transform virtual fields with the help of virtual transforms.
- Using remote tasks to fulfill consumer requests
- While creating remote task definitions, you can:
- Create virtual mappings for inbound and outbound fields.
- Streamline attachment handling by automatically copying attachments from remote tasks to the parent record.
- Use the expanded range of field types that are available for inbound and outbound mapping in remote tasks for providers.
- Use new Connect and Disconnect actions provided on remote tasks to start or stop connections with providers.
- Use a scratchpad for Service Bridge tasks, enabling workflows to exchange data between instances.
- Remote record producers in Service Bridge
- Text indexing for consumer remote record producers has been added to make them discoverable in virtual agent and global search.
- Variables and other associated catalog items can be deleted directly on consumer instances.
- On-premise support
- Provide support for Service Bridge on-premise instances. To use Service Bridge with on-premise instances, ports must be open for RESTful Web Services.
|
Washington DC |
No updates for this release. |
Xanadu |
- Service Bridge mismatched version support
- Providers and consumers can run different versions of the applications without affecting their ability to exchange data. Providers can adopt new features without coordinating their application upgrades with their consumers.
- Configuration revisions
- Providers can develop and deploy new versions or revisions of entitlements with updated functionality to compatible consumers without affecting consumers who have not updated their application. Consumers can therefore use
older revisions of entitlements including remote task definitions, remote record producers, and foundation data sync offerings while deploying new revisions.
- Consumer pre-flows
- Consumers can control data synchronization with their providers by associating a flow with a remote record producer and run consumer-defined processes, such as approvals, before a task is synchronized to their provider.
- Integration with Sales and Order Management
- Providers can enable customers to quickly order entitled Sales and Order Management product offerings from their service catalog by publishing them as remote record producers on consumer instances.
|
Yokohama |
- Remote Catalog Item Client Scripts
- Provider: Perform more complex tasks and gain better control over the completeness and correctness of catalog requests from the consumer by including catalog client scripts, UI Policy scripts, and other common scripts that
consumers can choose to include for Remote Catalog items.
- Copy From Service Catalog Item to Remote Catalog Item
- Providers: Eliminate the need to re-create catalog items manually in the remote catalog by copying single and multiple catalog items through the UI to remote record producers that can be synchronized to the consumer instance.
- Transform Mapping Assist
- Providers: Streamline the transformation mapping process and reduce errors by generating transform mappings between provider and consumer tables automatically using the Transform Mapping Assist feature that leverages the NOW
large language model (LLM).
- Consumer Variable Sets
- Consumers: Manage requested content and flow better by adding additional variables to add customization to your remote record producers.
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Changes
Between your current release family and Yokohama, some changes were made to existing Service Bridge features.
| Release |
Release notes |
Vancouver |
No updates for this release. |
Washington DC |
No updates for this release. |
Xanadu |
No updates for this release. |
Yokohama |
No updates for this release. |
Removed
Between your current release family and Yokohama, some Service Bridge features or functionality were removed.
| Release |
Release notes |
Vancouver |
No updates for this release. |
Washington DC |
No updates for this release. |
Xanadu |
No updates for this release. |
Yokohama |
No updates for this release. |
Deprecations
Between your current release family and Yokohama, some Service Bridge features or functionality were deprecated.
| Release |
Release notes |
Vancouver |
No updates for this release. |
Washington DC |
No updates for this release. |
Xanadu |
- (legacy) application is now deprecated and no longer supported or available for new activation. The for Consumers application provides the latest experience for this functionality.
- for Providers (legacy) application is now deprecated and no longer supported or available for new activation. The for Providers application provides the latest experience for this functionality.
See KB1499823 for details on migrating from the legacy version. |
Yokohama |
No updates for this release. |
Activation information
Review information on how to activate Service Bridge.
| Release |
Release notes |
Vancouver |
Install Service Bridge by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps
and for information about submitting requests to the store. For cumulative release notes
information for all released apps, see the ServiceNow Store version history release
notes.
|
Washington DC |
No updates for this release. |
Xanadu |
Install by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
|
Yokohama |
Install by requesting it from the ServiceNow Store. |
Additional requirements
If any additional requirements were introduced or changed for Service Bridge we have noted them here.
| Release |
Release notes |
Vancouver |
No updates for this release. |
Washington DC |
No updates for this release. |
Xanadu |
No updates for this release. |
Yokohama |
No updates for this release. |
Browser requirements
If any specific browser requirements were introduced or changed for Service Bridge we have noted them here.
| Release |
Release notes |
Vancouver |
No updates for this release. |
Washington DC |
No updates for this release. |
Xanadu |
No updates for this release. |
Yokohama |
No updates for this release. |
Accessibility information
Review details on accessibility information for Service Bridge, such as specific requirements or compliance levels.
| Release |
Release notes |
Vancouver |
No updates for this release. |
Washington DC |
No updates for this release. |
Xanadu |
No updates for this release. |
Yokohama |
No updates for this release. |
Localization information
If there are specific localization considerations for Service Bridge we have noted them here.
| Release |
Release notes |
Vancouver |
Service Bridge is available in all languages that the ServiceNow AI Platform® supports. For more information, see Activate a language.
|
Washington DC |
No updates for this release. |
Xanadu |
No updates for this release. |
Yokohama |
No updates for this release. |
Highlight information
If there are specific highlight considerations for Service Bridge we have noted them here.
| Release |
Release notes |
Vancouver |
- Improve Service Bridge reliability with two new applications Service Bridge for Providers and Service Bridge for Consumers.
- Rapidly and securely connect instances with the new registration process using OAuth2.
- Enhance transformation capabilities including global transforms and virtual field mapping.
- Improve support and scalability of Service Bridge with Integration Hub Remote Process Sync as the new transport.
See Service Bridge for more information.
|
Washington DC |
No updates for this release. |
Xanadu |
- Enable providers to adopt new features and provide uninterrupted service to their consumers who have not upgraded.
- Assess entitlements for compatibility before syncing them to consumers.
- Enable consumers to run specific processes such as approvals before synchronizing tasks with their providers.
- Support automated synchronization of configuration data between provider and consumer instances.
See Service Bridge for more information.
|
Yokohama |
- Providers can now include client and UI policy scripts in remote record producers, which consumers can review and approve.
- Providers can now copy local catalog items to as remote record producers either in bulk or individually.
- Providers can simplify and streamline choice-based transform mapping with ServiceNow
Now Assist.
- Consumers can now add variables to remote record producers for use in consumer pre-flows.
See Service Bridge for more information.
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