Combined Service Reliability Management release notes for upgrades from Vancouver to Yokohama

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Service Reliability Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Yokohama.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Service Reliability Management to Yokohama

Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.

New features

Between your current release family and Yokohama, new features were introduced for Service Reliability Management.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	Service Reliability Management and Service Level Objective Management Explore the Service Reliability Management and Service Level Objective Management pages in the Service Operations Workspace.
Yokohama	Enhance monitoring for distributed teams with Express List Improve monitoring with Express List. Express List replaces the Alerts tab and helps distributed SRM teams focus on the services, priorities, or alerts that matter to them. Track SLO update history View and track SLO update history with new naming conventions. Edited SLOs now receive unique names, such as Uptime (1) or Uptime (2), instead of keeping their original names. This update improves clarity and helps you distinguish between versions. Add SLOs to change approval policies Define change approval policies to approve updates or modifications in your system. You can now add the following policy inputs, helping you integrate critical information into the approval process: SLO with the lowest percentage of error budget remaining SLO with the highest burn rate Assign teams to TSOs Manage your services effectively by assigning teams to TSOs. TSOs, which are specific components within a parent technical service, can now be used in the SRM service list. Assigning SRM teams to TSOs helps decentralized teams focus on the services they’re responsible for. Stay connected and keep services reliable with ITOM Mobile Agent Starting in version 6.3, use ITOM Mobile Agent to access SRM features on iOS and Android devices. With ITOM Mobile Agent, you can track alerts, manage incidents, and work on tasks on the go. You can also manage on-call schedules by checking shifts, requesting time off, and filling gaps. Create SLIs on configuration items Starting in version 6.3, filter an SLI to a specific configuration item within the parent service hierarchy. This feature lets you monitor the individual components of a service, helping you accurately track service health and identify root causes faster. Keep teams informed with notification destinations Starting in version 6.4, send notifications about error budget policy violations to notification destinations. The first supported destination is Microsoft Teams, which lets you post details in specific channels and link back to SRM for further investigation. Monitor service reliability in a dashboard Starting in version 6.4, use the Service reliability dashboard to monitor and manage service performance. The dashboard offers multiple visualizations to help you track error budgets, monitor SLOs, and identify issues across your services. Starting in version 6.4.1, you can select charts to access further details and use the new SLO table to monitor reliability. Customize team approval settings with more flexibility Starting in version 6.4, customize team governance with more flexibility and less manual effort. You can assign different approval teams for new and existing team requests. The customization options are also fully available in the Service Operations Workspace Admin Center and no longer require manual setup in the Catalog Builder.

Changes

Between your current release family and Yokohama, some changes were made to existing Service Reliability Management features.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Removed

Between your current release family and Yokohama, some Service Reliability Management features or functionality were removed.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	The Alerts tab has been removed from the Reliability tasks page.

Deprecations

Between your current release family and Yokohama, some Service Reliability Management features or functionality were deprecated.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Activation information

Review information on how to activate Service Reliability Management.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	Install Service Reliability Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Yokohama	Install SRM or ITOM Mobile Agent by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Additional requirements

If any additional requirements were introduced or changed for Service Reliability Management we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Service Reliability Management we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Accessibility information

Review details on accessibility information for Service Reliability Management, such as specific requirements or compliance levels.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Localization information

If there are specific localization considerations for Service Reliability Management we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Highlight information

If there are specific highlight considerations for Service Reliability Management we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	View and assess alerts in one place with Express List. Starting in version 6.3, access SRM features on the go with ITOM Mobile Agent. Starting in version 6.4, inform teams by setting up notification destinations and attaching them to error budget policies. Starting in version 6.4, track, manage, and visualize service performance with the Service reliability dashboard. Starting in version 6.4, get timely error budget updates that reflect the impact of ongoing, open alerts. See Service Reliability Management for more information.