--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/delta-vancouver-zurich Release : - yokohama ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zv bundleId : - delta3zv --- Combined Agentic Desktop release notes for upgrades from Vancouver to Zurich ============================================================================ Combined Agentic Desktop release notes for upgrades from Vancouver to Zurich {#ariaid-title1} ============================================================================================= * Release version: Yokohama * * Updated January 30, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Consolidated page of all release notes for Agentic Desktop from Vancouver to Zurich. How to use this page -------------------- To help you prepare for your upgrade, we have combined the cross-family Agentic Desktop release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." Important information for upgrading Agentic Desktop to Zurich ------------------------------------------------------------- Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-agenticdesktop-summary__entry__2} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] New features ------------ Between your current release family and Zurich, new features were introduced for Agentic Desktop. {#dfrn3-agenticdesktop-summary__entry__14} | Release | Release notes | |---------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | **[Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US)** [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Zurich Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: Now Assist Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). **[Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US)** [Design UI block desktop actions in Design workspace](https://www.servicenow.com/docs/access?context=agentic-desktop-overview&family=zurich&ft:locale=en-US) : Design, configure, and manage desktop actions in the Design workspace that enables: * Auto-recording or manually capturing screens and defining UI interactions, such as clicking buttons, typing into text boxes, and selecting from drop-down menus. * Adding details such as name, description, input and output parameters. * Testing desktop actions before activating them. * Publishing desktop actions to AI Agent Studio as tools for AI agents to execute. Example: Filling out fields and submitting a form. [Use non-UI block desktop actions](https://www.servicenow.com/docs/access?context=desktop-actions-designer-workspace-ad&family=zurich&ft:locale=en-US) : Add default desktop actions of the type non-UI block as tools to AI agents in AI Agent Studio. The non-UI block actions include pre-built connectors that enable your agentic workflows to interact with various applications and system components. These connectors streamline automation by offering pre-built actions for common tasks, reducing the need for complex scripting. Each connector focuses on a specific application or system area, providing a collection of related actions. For example, the Microsoft Outlook connector offers actions for email management, while the File and Directory connector provides actions for file system operations. The following connectors are supported: * Microsoft Excel * Microsoft Outlook * Microsoft Word * PDF * PowerShell * SQL * SSH * SystemAction Example: Reading data from Microsoft Excel or emails from Microsoft Outlook. [Adding desktop actions to AI agents in AI Agent Studio](https://www.servicenow.com/docs/access?context=create-ai-agents-ad&family=zurich&ft:locale=en-US) : Seamless integration with AI Agent Studio has enabled effortless configuration of desktop actions to automate repetitive tasks on applications without APIs. AI agents can reason, plan, and execute desktop actions autonomously and semi-autonomously across legacy systems and desktop applications without complex setups. [Monitor desktop actions in Execution workspace](https://www.servicenow.com/docs/access?context=use-agentic-desktop&family=zurich&ft:locale=en-US) : Trigger desktop actions from the Now Assist panel that are executed by AI agents in the Execution workspace. Interact with the automation when human input is required. These automations run in the background and listen for instructions dispatched from the ServiceNow instance. You can continue working on other desktop applications outside Execution workspace. [Leverage core desktop capabilities](https://www.servicenow.com/docs/access?context=desktop-actions-designer-workspace-ad&family=zurich&ft:locale=en-US) : Automate form filling, application clicks, and Windows OS file handling. Create workflows across legacy systems, thick client applications, and business applications on Windows operating system to perform repetitive tasks. | [ ] Changes ------- Between your current release family and Zurich, some changes were made to existing Agentic Desktop features. {#dfrn3-agenticdesktop-summary__entry__26} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] Removed ------- Between your current release family and Zurich, some Agentic Desktop features or functionality were removed. {#dfrn3-agenticdesktop-summary__entry__38} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] Deprecations ------------ Between your current release family and Zurich, some Agentic Desktop features or functionality were deprecated. {#dfrn3-agenticdesktop-summary__entry__50} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] Activation information ---------------------- Review information on how to activate Agentic Desktop. {#dfrn3-agenticdesktop-summary__entry__62} | Release | Release notes | |---------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Agentic Desktop is available with activation of any Now Assist plugin from the ServiceNow Store. For more information about the prerequisites for using Agentic Desktop, see [Configure](https://www.servicenow.com/docs/access?context=configure-agentic-desktop&family=zurich&ft:locale=en-US). | [ ] Additional requirements ----------------------- If any additional requirements were introduced or changed for Agentic Desktop we have noted them here. {#dfrn3-agenticdesktop-summary__entry__74} | Release | Release notes | |---------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | To use the Agentic Desktop application, the software requirements are: * Operating system: Microsoft Windows 10 or Windows Server 2016 or Windows Server 2019. * .NET 9.0 runtime v9.0.10 or .NET 9 Desktop Runtime v9.0.10. * Display scale set to 100%. * No extended monitors are connected. * Screen resolution and theme values must match between the system used for recording and the system used for automation execution. You must first install the supported Now Assist version of ServiceNow to be able to use the Now Assist AI agents. For more information, see [Install Now Assist AI agents](https://www.servicenow.com/docs/access?context=install-ai-agents-plugins&family=zurich&ft:locale=en-US). Enable the Next Experience UI Framework before you can use the Now Assist panel. | [ ] Browser requirements -------------------- If any specific browser requirements were introduced or changed for Agentic Desktop we have noted them here. {#dfrn3-agenticdesktop-summary__entry__86} | Release | Release notes | |---------------|--------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Now Assist AI agents supports various browsers, including Google Chrome and Microsoft Edge. Now Assist AI agents isn't supported in Internet Explorer. | [ ] Accessibility information ------------------------- Review details on accessibility information for Agentic Desktop, such as specific requirements or compliance levels. {#dfrn3-agenticdesktop-summary__entry__98} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] Localization information ------------------------ If there are specific localization considerations for Agentic Desktop we have noted them here. {#dfrn3-agenticdesktop-summary__entry__110} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] Highlight information --------------------- If there are specific highlight considerations for Agentic Desktop we have noted them here. {#dfrn3-agenticdesktop-summary__entry__122} | Release | Release notes | |---------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * Desktop actions now run reliably on machines with different screen resolutions. * Design desktop actions of type UI block (UI actions) by capturing user interactions, adding details, and activating them in Design workspace. * Use default desktop actions of type non-UI block (non-UI actions) that include pre-built connectors to interact with various applications and system components. * Add desktop actions as tools to AI agents in AI Agent Studio. * Enable AI agents to interact with legacy systems, thick client applications, and business applications on Windows operating system to perform repetitive tasks. * Monitor desktop actions being executed by AI agents in Execution workspace in the Desktop-in-Desktop session. See [Agentic Desktop](https://www.servicenow.com/docs/access?context=agentic-desktop-landing-page&family=zurich&ft:locale=en-US) for more information. | [ ]