--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/delta-vancouver-zurich Release : - yokohama ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zv bundleId : - delta3zv --- Combined Commercial Lines Claims release notes for upgrades from Vancouver to Zurich ==================================================================================== Combined Commercial Lines Claims release notes for upgrades from Vancouver to Zurich {#ariaid-title1} ===================================================================================================== * Release version: Yokohama * * Updated January 30, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Consolidated page of all release notes for Commercial Lines Claims from Vancouver to Zurich. How to use this page -------------------- To help you prepare for your upgrade, we have combined the cross-family Commercial Lines Claims release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." Important information for upgrading Commercial Lines Claims to Zurich --------------------------------------------------------------------- Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-commerciallinesclaims-summary__entry__2} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] New features ------------ Between your current release family and Zurich, new features were introduced for Commercial Lines Claims. {#dfrn3-commerciallinesclaims-summary__entry__14} | Release | Release notes | |---------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | [Claim summary page](https://www.servicenow.com/docs/access?context=view-claim-summary&family=vancouver&ft:locale=en-US) : Different users can use the Claim summary page on a claim case or adjuster task: * Managers, adjusters, and processors can view the claim case snapshots such as the claim status, service level agreements, claim properties and participants, notes and activities, coverages, and other financials. * Administrators can use the baseline page to create a customized summary page. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] Changes ------- Between your current release family and Zurich, some changes were made to existing Commercial Lines Claims features. {#dfrn3-commerciallinesclaims-summary__entry__26} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] Removed ------- Between your current release family and Zurich, some Commercial Lines Claims features or functionality were removed. {#dfrn3-commerciallinesclaims-summary__entry__38} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] Deprecations ------------ Between your current release family and Zurich, some Commercial Lines Claims features or functionality were deprecated. {#dfrn3-commerciallinesclaims-summary__entry__50} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] Activation information ---------------------- Review information on how to activate Commercial Lines Claims. {#dfrn3-commerciallinesclaims-summary__entry__62} | Release | Release notes | |---------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | Install Commercial Lines Claims by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=vancouver&ft:locale=en-US). | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] Additional requirements ----------------------- If any additional requirements were introduced or changed for Commercial Lines Claims we have noted them here. {#dfrn3-commerciallinesclaims-summary__entry__74} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] Browser requirements -------------------- If any specific browser requirements were introduced or changed for Commercial Lines Claims we have noted them here. {#dfrn3-commerciallinesclaims-summary__entry__86} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] Accessibility information ------------------------- Review details on accessibility information for Commercial Lines Claims, such as specific requirements or compliance levels. {#dfrn3-commerciallinesclaims-summary__entry__98} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] Localization information ------------------------ If there are specific localization considerations for Commercial Lines Claims we have noted them here. {#dfrn3-commerciallinesclaims-summary__entry__110} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] Highlight information --------------------- If there are specific highlight considerations for Commercial Lines Claims we have noted them here. {#dfrn3-commerciallinesclaims-summary__entry__122} | Release | Release notes | |---------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | * View and manage the adjuster tasks from an enhanced adjuster workspace. * Gain insight into the status of a claim by viewing its summary. * View the fraud score page to get detailed insights into a claim's fraud score and history. See [Commercial Lines Claims](https://www.servicenow.com/docs/access?context=commercial-lines-claims-landing-page&family=vancouver&ft:locale=en-US) for more information. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ]