--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/delta-vancouver-zurich Release : - yokohama ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zv bundleId : - delta3zv --- Combined Dispute Rules Content Pack for Mastercard release notes for upgrades from Vancouver to Zurich ====================================================================================================== Combined Dispute Rules Content Pack for Mastercard release notes for upgrades from Vancouver to Zurich {#ariaid-title1} ======================================================================================================================= * Release version: Yokohama * * Updated January 30, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Consolidated page of all release notes for Dispute Rules Content Pack for Mastercard from Vancouver to Zurich. How to use this page -------------------- To help you prepare for your upgrade, we have combined the cross-family Dispute Rules Content Pack for Mastercard release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." Important information for upgrading Dispute Rules Content Pack for Mastercard to Zurich --------------------------------------------------------------------------------------- Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-disputerulescontentpackformastercard-summary__entry__2} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] New features ------------ Between your current release family and Zurich, new features were introduced for Dispute Rules Content Pack for Mastercard. {#dfrn3-disputerulescontentpackformastercard-summary__entry__14} | Release | Release notes | |---------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | [Decision tables](https://www.servicenow.com/docs/access?context=decision-designer-overview&family=xanadu&ft:locale=en-US) : Streamline dispute processing by validating Mastercard transaction details and questionnaire answers against the eligibility rules in the decision tables that are included in this application. | | Yokohama | No updates for this release. | | Zurich | [Decision tables for Mastercard dispute processing](https://www.servicenow.com/docs/access?context=dispute-decision-tables&family=zurich&ft:locale=en-US) : Streamline dispute processing by validating Mastercard transaction details and questionnaire answers against the eligibility rules in this application's decision tables. | [ ] Changes ------- Between your current release family and Zurich, some changes were made to existing Dispute Rules Content Pack for Mastercard features. {#dfrn3-disputerulescontentpackformastercard-summary__entry__26} | Release | Release notes | |---------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | [Updated references from questionnaire tables to intake tables in Card Operations](https://www.servicenow.com/docs/access?context=components-installed-with-dispute-rules-content-pack-for-mastercard&family=xanadu&ft:locale=en-US) : Updated references from the old questionnaire tables to the new intake tables in Card Operations. | | Yokohama | No updates for this release. | | Zurich | [Dispute Rules Content Pack for Mastercard chargeback eligibility rules updates](https://www.servicenow.com/docs/access?context=dispute-rules-content-pack-for-mastercard-landing-page&family=zurich&ft:locale=en-US) : Transformed chargeback eligibility rules into technical formulas to determine the eligibility or ineligibility of a selected transaction for chargeback. [Dispute Rules Content Pack for Mastercard intake questionnaire updates](https://www.servicenow.com/docs/access?context=dispute-rules-content-pack-for-mastercard-landing-page&family=zurich&ft:locale=en-US) : Updated the dispute questionnaire provided through Dispute Rules Content Pack for Mastercard by adding new questions and updating existing questions. | [ ] Removed ------- Between your current release family and Zurich, some Dispute Rules Content Pack for Mastercard features or functionality were removed. {#dfrn3-disputerulescontentpackformastercard-summary__entry__38} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] Deprecations ------------ Between your current release family and Zurich, some Dispute Rules Content Pack for Mastercard features or functionality were deprecated. {#dfrn3-disputerulescontentpackformastercard-summary__entry__50} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] Activation information ---------------------- Review information on how to activate Dispute Rules Content Pack for Mastercard. {#dfrn3-disputerulescontentpackformastercard-summary__entry__62} | Release | Release notes | |---------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | Install Dispute Rules Content Pack for Mastercard by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | No updates for this release. | | Zurich | Install Dispute Rules Content Pack for Mastercard by requesting it from ServiceNow Store. | [ ] Additional requirements ----------------------- If any additional requirements were introduced or changed for Dispute Rules Content Pack for Mastercard we have noted them here. {#dfrn3-disputerulescontentpackformastercard-summary__entry__74} | Release | Release notes | |---------------|----------------------------------------------------------------------------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | This application requires Financial Services Card Operations (sn_bom_credit_card). | | Yokohama | No updates for this release. | | Zurich | This application requires Financial Services Card Operations (sn_bom_credit_card) to be installed. | [ ] Browser requirements -------------------- If any specific browser requirements were introduced or changed for Dispute Rules Content Pack for Mastercard we have noted them here. {#dfrn3-disputerulescontentpackformastercard-summary__entry__86} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] Accessibility information ------------------------- Review details on accessibility information for Dispute Rules Content Pack for Mastercard, such as specific requirements or compliance levels. {#dfrn3-disputerulescontentpackformastercard-summary__entry__98} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | : | [ ] Localization information ------------------------ If there are specific localization considerations for Dispute Rules Content Pack for Mastercard we have noted them here. {#dfrn3-disputerulescontentpackformastercard-summary__entry__110} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] Highlight information --------------------- If there are specific highlight considerations for Dispute Rules Content Pack for Mastercard we have noted them here. {#dfrn3-disputerulescontentpackformastercard-summary__entry__122} | Release | Release notes | |---------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | * Run chargeback eligibility rules based on Mastercard rules. * Determine the chargeback eligibility for Mastercard transactions by using the provided decision tables. The eligibility is based on the reason code, intake responses, and transaction data from the dispute. See [Dispute Rules Content Pack for Mastercard](https://www.servicenow.com/docs/access?context=dispute-rules-content-pack-for-mastercard-landing-page&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | No updates for this release. | | Zurich | * Developed and refined chargeback eligibility rules to validate dispute cases against Mastercard core rules. * Updated the intake questionnaire for various dispute categories. See [Dispute Rules Content Pack for Mastercard](https://www.servicenow.com/docs/access?context=dispute-rules-content-pack-for-mastercard-landing-page&family=zurich&ft:locale=en-US) for more information. | [ ]