--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/delta-vancouver-zurich Release : - yokohama ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zv bundleId : - delta3zv --- Combined Notify release notes for upgrades from Vancouver to Zurich =================================================================== Combined Notify release notes for upgrades from Vancouver to Zurich {#ariaid-title1} ==================================================================================== * Release version: Yokohama * * Updated January 30, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Consolidated page of all release notes for Notify from Vancouver to Zurich. How to use this page -------------------- To help you prepare for your upgrade, we have combined the cross-family Notify release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." Important information for upgrading Notify to Zurich ---------------------------------------------------- Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-notify-summary__entry__2} | Release | Release notes | |---------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Starting with the Zurich release, Notify uses subflows instead of workflows. For existing users in Zurich, your current workflows are still supported. For new users, your Notify plugin installations use subflows. As part of this transition, the following workflow activities are available as flow actions and can be used when creating subflows: * Join conference call * Call * Send SMS * Forward call * Input * Hangup * Play * Record * Reject * Say * Forward to notify client * Queue Maintain, build, and modify your own custom subflows in Workflow Studio with subflows for new instances. The following base system workflows have been migrated to subflows: * (Re)join Conference Call * Join Conference Call with muting * Join Conference Call with SMS Your existing workflows continue to function after the upgrade. Note: All workflow-related artifacts have been moved to a new plugin, which is maintained in a support-only mode and isn't available for new installations. | [ ] New features ------------ Between your current release family and Zurich, new features were introduced for Notify. {#dfrn3-notify-summary__entry__14} | Release | Release notes | |---------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | [Bulk SMS](https://servicenow.com/docs/bundle/vancouver-servicenow-platform/page/product/notify2/task/t_ConfigureNotifyforVoiceandSMS.html) : Process SMS messages in the background through the new API NotifySMS().sendBulkSMS(), which triggers the Bulk SMS flow asynchronously through the trigger_send_bulk_sms flow action. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | [Deny-Unless ACL](https://www.servicenow.com/docs/access?context=acl-denial-behavior&family=yokohama&ft:locale=en-US) : Enhance the security of Notify tables by restricting access for non-authenticated users through Deny ACLs. [Enhanced security for client-callable script includes](https://www.servicenow.com/docs/access?context=r_NotifyRoles&family=yokohama&ft:locale=en-US) : Enhanced security for all client-callable script includes by introducing the ability to switch off the sandbox mode, providing greater control and protection against unauthorized script execution for Notify tables. | | Zurich | [Notify workflow activities](https://www.servicenow.com/docs/access?context=c_NotifyActivities&family=zurich&ft:locale=en-US) : Manage the subflows for Notify use cases with the following actions. * Input - Advanced: This action is intended for advanced scenarios where the Say and Play activity must be repeated multiple times. * Get Notify Number: This action generates a Notify number by accepting the required type as input---Voice, SMS, or both. | [ ] Changes ------- Between your current release family and Zurich, some changes were made to existing Notify features. {#dfrn3-notify-summary__entry__26} | Release | Release notes | |---------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | [Notify SMS APIs](https://servicenow.com/docs/bundle/vancouver-servicenow-platform/page/product/notify2/concept/c_NotifySMS.html) : The NotifySMS().sendToUsers() and NotifySMS().sendToNumbers() APIs are now asynchronous and use trigger_send_bulk_sms to send SMS messages. | | Washington DC | [Enhanced security to access Notify](https://www.servicenow.com/docs/access?context=manage-conf-call&family=washingtondc&ft:locale=en-US) : Control who can view and select the Start conference call and Send SMS UI actions for a Task record through assigning the notify_view role. The notify_view is the minimum required role for accessing Notify. | | Xanadu | [Notify Twilio Direct driver](https://www.servicenow.com/docs/access?context=Notify-TwilioDirectDriver&family=xanadu&ft:locale=en-US) : When the Twilio messaging service is disconnected from a ServiceNow instance, you can choose to delete the messaging records according to your data management and security retention policies or retain the records for future reference. For more details, see the [Behaviour of Default Messaging Service when connecting to Twilio from ServiceNow instance \[KB1644265\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1644265) article in the Now Support Knowledge Base. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] Removed ------- Between your current release family and Zurich, some Notify features or functionality were removed. {#dfrn3-notify-summary__entry__38} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] Deprecations ------------ Between your current release family and Zurich, some Notify features or functionality were deprecated. {#dfrn3-notify-summary__entry__50} | Release | Release notes | |---------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | Twilio has announced the EOL (End of Life) for Twilio Notify, which affects bulk SMS functionality that enables you to send an SMS message to multiple recipients within a short time using one API call to Twilio. For more information, refer to [Impact of Twilio's EOL announcement of their Notify product on ServiceNow's Notify-Twilio integration's Bulk SMS feature \[KB1212919\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1212919) article in the Now Support knowledge base. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] Activation information ---------------------- Review information on how to activate Notify. {#dfrn3-notify-summary__entry__62} | Release | Release notes | |---------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | Notify is a ServiceNow AI Platform feature that is available with activation of the Notify (com.snc.notify) plugin. For details, see [Notify](https://www.servicenow.com/docs/access?context=notify-landing-page&family=vancouver&ft:locale=en-US). | | Washington DC | Notify is a ServiceNow AI Platform feature that is available with activation of the Notify (com.snc.notify) plugin. For details, see [Notify](https://www.servicenow.com/docs/access?context=notify-landing-page&family=washingtondc&ft:locale=en-US). | | Xanadu | Notify is a ServiceNow AI Platform feature that is available with activation of the Notify (com.snc.notify) plugin. For details, see [Notify](https://www.servicenow.com/docs/access?context=notify-landing-page&family=xanadu&ft:locale=en-US). | | Yokohama | Notify is a ServiceNow AI Platform feature that is active by default. | | Zurich | Notify is a ServiceNow AI Platform feature that is active by default. | [ ] Additional requirements ----------------------- If any additional requirements were introduced or changed for Notify we have noted them here. {#dfrn3-notify-summary__entry__74} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] Browser requirements -------------------- If any specific browser requirements were introduced or changed for Notify we have noted them here. {#dfrn3-notify-summary__entry__86} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] Accessibility information ------------------------- Review details on accessibility information for Notify, such as specific requirements or compliance levels. {#dfrn3-notify-summary__entry__98} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | : | [ ] Localization information ------------------------ If there are specific localization considerations for Notify we have noted them here. {#dfrn3-notify-summary__entry__110} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] Highlight information --------------------- If there are specific highlight considerations for Notify we have noted them here. {#dfrn3-notify-summary__entry__122} | Release | Release notes | |---------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | * Streamline the process to send SMS messages to stakeholders asynchronously in the background. * Communicate internally with team members and externally with customers and contractors. * Take advantage of related APIs and workflow activities. See [Notify](https://www.servicenow.com/docs/access?context=notify-landing-page&family=vancouver&ft:locale=en-US) for more information. | | Washington DC | Control who can start a conference call or send an SMS on a task record using Notify. See [Notify](https://www.servicenow.com/docs/access?context=notify-landing-page&family=washingtondc&ft:locale=en-US) for more information. | | Xanadu | Provides the flexibility to delete or retain Twilio messaging records when Twilio is disconnected from a ServiceNow instance. See [Notify](https://www.servicenow.com/docs/access?context=notify-landing-page&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | * Enhanced security for all client-callable script includes by enabling switching off the sandbox mode. * Enhanced security access for Notify tables. See [Notify](https://www.servicenow.com/docs/access?context=notify-landing-page&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Build Notify subflows according to your requirements by using the default subflows provided in new instances. * Coral is the new default theme for Next Experience and Core UI, offering a user-friendly experience. See [Notify](https://www.servicenow.com/docs/access?context=notify-landing-page&family=zurich&ft:locale=en-US) for more information. | [ ]