--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/delta-vancouver-zurich Release : - yokohama ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zv bundleId : - delta3zv --- Combined Walk-up Experience release notes for upgrades from Vancouver to Zurich =============================================================================== Combined Walk-up Experience release notes for upgrades from Vancouver to Zurich {#ariaid-title1} ================================================================================================ * Release version: Yokohama * * Updated January 30, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Consolidated page of all release notes for Walk-up Experience from Vancouver to Zurich. How to use this page -------------------- To help you prepare for your upgrade, we have combined the cross-family Walk-up Experience release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." Important information for upgrading Walk-up Experience to Zurich ---------------------------------------------------------------- Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-walkupexperience-summary__entry__2} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] New features ------------ Between your current release family and Zurich, new features were introduced for Walk-up Experience. {#dfrn3-walkupexperience-summary__entry__14} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] Changes ------- Between your current release family and Zurich, some changes were made to existing Walk-up Experience features. {#dfrn3-walkupexperience-summary__entry__26} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] Removed ------- Between your current release family and Zurich, some Walk-up Experience features or functionality were removed. {#dfrn3-walkupexperience-summary__entry__38} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] Deprecations ------------ Between your current release family and Zurich, some Walk-up Experience features or functionality were deprecated. {#dfrn3-walkupexperience-summary__entry__50} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] Activation information ---------------------- Review information on how to activate Walk-up Experience. {#dfrn3-walkupexperience-summary__entry__62} | Release | Release notes | |---------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | Walk-up Experience is a ServiceNow AI Platform feature that is available with activation of the Walk-up Experience plugin (com.snc.walkup). For details, see [Activate Walk-up Experience](https://www.servicenow.com/docs/access?context=activate-walkup-experience&family=vancouver&ft:locale=en-US). | | Washington DC | Walk-up Experience is a ServiceNow AI Platform feature that is available with activation of the Walk-up Experience plugin (com.snc.walkup). For details, see [Activate Walk-up Experience](https://www.servicenow.com/docs/access?context=activate-walkup-experience&family=washingtondc&ft:locale=en-US). | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Walk-up Experience is a ServiceNow AI Platform feature that is available with activation of the Walk-up Experience plugin (com.snc.walkup). For details, see [Activate](https://www.servicenow.com/docs/access?context=activate-walkup-experience&family=zurich&ft:locale=en-US). | [ ] Additional requirements ----------------------- If any additional requirements were introduced or changed for Walk-up Experience we have noted them here. {#dfrn3-walkupexperience-summary__entry__74} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] Browser requirements -------------------- If any specific browser requirements were introduced or changed for Walk-up Experience we have noted them here. {#dfrn3-walkupexperience-summary__entry__86} | Release | Release notes | |---------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | Access Walk-up Experience through the ServiceNow® Workspace. ServiceNow workspaces do not support mobile devices. Starting with the Orlando release, ServiceNow workspaces don't support Internet Explorer or Microsoft Edge. Instead, use Microsoft Edge Chromium or one of the other supported browsers listed in [Browser support](https://www.servicenow.com/docs/access?context=browser-support&family=vancouver&ft:locale=en-US). If you're on New York or an earlier release and using Internet Explorer 11 or Microsoft Edge with any workspace, such as ServiceNow® CSM Agent Workspace or ServiceNow® Vendor Management Workspace, you must first migrate to a newer browser. After you upgrade to a new browser, you can upgrade to at least the Orlando release. For more information, see the [Internet Explorer 11 Performance \[KB0683275\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0683275) article in the Now Support Knowledge Base. | | Washington DC | Access Walk-up Experience through the ServiceNow® Workspace. ServiceNow workspaces don't support mobile devices. Starting with the Orlando release, ServiceNow workspaces don't support Internet Explorer or Microsoft Edge. Instead, use Microsoft Edge Chromium or one of the other supported browsers listed in [Browser support](https://www.servicenow.com/docs/access?context=browser-support&family=washingtondc&ft:locale=en-US). If you're on New York or an earlier release and using Internet Explorer 11 or Microsoft Edge with any workspace, such as ServiceNow® CSM Agent Workspace or ServiceNow® Vendor Management Workspace, you must first migrate to a newer browser. After you upgrade to a new browser, you can upgrade to at least the Orlando release. For more information, see the [Internet Explorer 11 Performance \[KB0683275\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0683275) article in the Now Support Knowledge Base. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] Accessibility information ------------------------- Review details on accessibility information for Walk-up Experience, such as specific requirements or compliance levels. {#dfrn3-walkupexperience-summary__entry__98} | Release | Release notes | |---------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | Enable a dark theme or mode in Walk-up Experience on the Now Mobile application. This option is commonly used to alleviate eye strain and improve readability. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | : | [ ] Localization information ------------------------ If there are specific localization considerations for Walk-up Experience we have noted them here. {#dfrn3-walkupexperience-summary__entry__110} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] Highlight information --------------------- If there are specific highlight considerations for Walk-up Experience we have noted them here. {#dfrn3-walkupexperience-summary__entry__122} | Release | Release notes | |---------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | Experience the dark theme in Walk-up Experience on the Now Mobile application. See [Exploring Walk-up Experience](https://www.servicenow.com/docs/access?context=understanding-walkup-experience&family=vancouver&ft:locale=en-US) for more information. | | Washington DC | * Use the instance options to reconfigure the order of the tabs. * Enables you to book an appointment for a 15-minute time slot. * Configure the text direction from right to left for the Walk-up Experience Service portal with RTL support. See [Walk-up Experience](https://www.servicenow.com/docs/access?context=walkup-experience-landing-page&family=washingtondc&ft:locale=en-US) for more information. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Coral is the new default theme for Next Experience and Core UI, offering a more modern experience. See [Walk-up Experience](https://www.servicenow.com/docs/access?context=walkup-experience-landing-page&family=zurich&ft:locale=en-US) for more information. | [ ]