Consolidated page of all release notes for Digital End-User Experience from Washington DC to Yokohama.
How to use this page
To help you prepare for your upgrade, we have combined the cross-family Digital End-User Experience release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Washington DC to Yokohama.
Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."
Important information for upgrading Digital End-User Experience to Yokohama
Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed.
| Release |
Release notes |
Washington DC |
No updates for this release. |
Xanadu |
No updates for this release. |
Yokohama |
No updates for this release. |
New features
Between your current release family and Yokohama, new features were introduced for Digital End-User Experience.
| Release |
Release notes |
Washington DC |
- DEX Application and Device Health
- Monitor applications and devices in order to detect issues before they result in downtime and reduce employee productivity.
- Monitor the performance, security, and compliance of the digital workplace through the DEX Dashboard unified workspace.
- Monitor the performance and security of installed and web/SaaS applications on user devices.
- Monitor real-time performance metrics including CPU, memory, disk usage, and I/O read/write operations for comprehensive insights into system resource utilization.
- Monitor user activity, as well as identify and track active and affected users.
- Set criteria and thresholds that trigger alerts when performance metrics deviate from specified parameters, which facilitates effective system monitoring and management.
- Ensure comprehensive and accurate data collection by facilitating CMDB Population through Enhanced Discovery.
- Provide detailed tracking and management capabilities for software assets through software inventory.
- DEX Content Playbook
- Access content tailored for both macOS and Windows platforms, enabling seamless monitoring of applications and devices while offering support for application remediation.
- Ensure the consistent, secure, and compliant usage of the application by establishing guidelines and rules. These DEX policies enable you to minimize data breach risks, improve data quality and accuracy, and optimize application performance and availability.
- Evaluate devices based on predetermined sets of rules and criteria related to aspects like CPU usage, memory usage, IO usage, firewall status, network tests, network bytes, and logged-in users to assess performance,
security, and compliance.
- DEX Desktop Assistant
-
Establish a continuous communication channel for employees to enable them to easily access self-service options and receive timely notifications from the Service Desk.
- Conduct self-diagnostics including network speed tests and device health.
- Empower employees with timely notifications of vital announcements.
- Explore ServiceNow
Employee Center for a wide range of functionalities and management capabilities.
- Enrich user interaction through chat-based support and prompt responses by integrating Virtual Agent.
-
Use the Desktop Assistant dashboard to monitor device connections and user logins. Track the current Desktop Assistant version on devices, ensuring your team stays updated.
The Desktop Assistant dashboard is also available as part of the Service Operations Workspace to enhance the user experience and provide enriched data for administrators.
- Use single-line uninstaller commands to facilitate cleaner file deletion and improve the upgrade process.
|
Xanadu |
- DEX Insights
- See a complete picture of your device performance, user interactions, and network health with DEX data. DEX Insights provide a simplified view with clear insights so you can identify issues and remedies before they slow you down.
- Integration with ServiceNow Proactive Engagement
- Keep things running smoothly and avoid interruptions. DEX integration with ServiceNow Proactive Engagement helps make managing your digital experience smoother. It monitors your devices and apps, sends you alerts about potential problems, and guides you through fixing them.
- Desktop Assistant with Now Assist
- Troubleshoot and solve problems independently with Desktop Assistant, which gives you direct access to generative AI on a user-friendly interface.
- Actions and Actions Library
- Automate and streamline issue resolution within digital experience environments using the Actions and Actions Library in DEX. You can use prebuilt solutions and set up automated actions to resolve issues on your own efficiently.
|
Yokohama |
- Manage your system compliance report
- Identify vulnerabilities and keep end-user devices secure and efficient by confirming that they meet security policies and regulatory standards. The Compliance report provides a comprehensive view of how well the end-user
devices are adhering to the security measures of your organization.
- Monitor system performance
- Identify high-performance devices by monitoring critical metrics, such as CPU usage, memory consumption, disk activity, and input/output (IO) reading and writing speeds. Monitoring system performance provides information
about how device performance impacts overall system health.
- Check your device's health
-
Digital End-user Experience Self-service (DEX Self-service) enables you to check the performance of your device using a Device health check. You can check the device health on demand and resolve the issues detected by DEX by leveraging the recommended resolutions for the issues. The resolutions can either be remedial actions (that you can trigger via a button), self-help instructions, or URL.
You can also use Device actions which can be triggered even when no issues are detected on the device. These actions enable you to maintain good performance of the devices and applications
- Monitor apps network
- Monitor the advanced metrics like jitter, latency, and packet loss with a visual representation of network hops. These metrics provide real-time insights into network performance, helping to identify bottlenecks and areas
for optimization quickly.
- Additional device metrics
- Get insights into device health and performance using the newly added device-level and application metrics. These metrics include memory usage, system time, energy consumption, and page file size. They're available in the
following pages under Device health or Advanced app metrics:
- Operating system
- System compliance metrics
- Windows power plan
- File management
- Windows registry
- Microsoft Configuration Manager (MCM) application
- Application freeze
- Digital Experience Score
- Measure and consolidate both quantitative and qualitative data to gain a holistic view of the digital employee experience. The Digital Experience Score dashboard (DEX Score) provides data-driven insights to improve your employees' digital experience.
DEX Score compiles health metrics scores, user sentiment scores, and service experience scores for applications and devices to calculate the overall digital experience score. Access device lists based on individual device or application health metric scores. Review the list to identify devices with scores below the average for each metric.
- Proactive Engagement
- Inform employees by providing any self-help instructions or notifications by Desktop Assistant and email as the two new notification channels along with the existing Virtual Agent option.
Explore what Proactive Engagement has to offer with new use cases as part of the base system. The new use cases include poor Wi-Fi connectivity, device crash, app crash, app freeze, Jamf execution, and disconnected Zscaler. User criteria help in grouping the users based on certain conditions. You can set the user criteria settings through Proactive Engagement. Depending on the remedial action chosen from the list while creating a new metric rule, specific input parameters can be configured with advanced settings that will fetch a static input.
|
Changes
Between your current release family and Yokohama, some changes were made to existing Digital End-User Experience features.
| Release |
Release notes |
Washington DC |
No updates for this release. |
Xanadu |
No updates for this release. |
Yokohama |
No updates for this release. |
Removed
Between your current release family and Yokohama, some Digital End-User Experience features or functionality were removed.
| Release |
Release notes |
Washington DC |
No updates for this release. |
Xanadu |
No updates for this release. |
Yokohama |
No updates for this release. |
Deprecations
Between your current release family and Yokohama, some Digital End-User Experience features or functionality were deprecated.
| Release |
Release notes |
Washington DC |
No updates for this release. |
Xanadu |
No updates for this release. |
Yokohama |
No updates for this release. |
Activation information
Review information on how to activate Digital End-User Experience.
Additional requirements
If any additional requirements were introduced or changed for Digital End-User Experience we have noted them here.
| Release |
Release notes |
Washington DC |
No updates for this release. |
Xanadu |
No updates for this release. |
Yokohama |
No updates for this release. |
Browser requirements
If any specific browser requirements were introduced or changed for Digital End-User Experience we have noted them here.
| Release |
Release notes |
Washington DC |
For the web/SaaS application, enable the DEX browser extension for monitoring web/SaaS applications to collect various operational or performance-based metrics on your system. For more information, see Enable DEX browser extension for monitoring web/SaaS applications.
|
Xanadu |
For the web/SaaS application, enable the DEX browser extension for monitoring web/SaaS applications to collect various operational or performance-based metrics on your system. For more information, see Enable browser extension.
|
Yokohama |
Enable the DEX browser extension for monitoring Web applications to collect various operational or performance-based metrics on your system. For more information, see Enable DEX browser extension for monitoring web/SaaS applications.
|
Accessibility information
Review details on accessibility information for Digital End-User Experience, such as specific requirements or compliance levels.
| Release |
Release notes |
Washington DC |
No updates for this release. |
Xanadu |
No updates for this release. |
Yokohama |
No updates for this release. |
Localization information
If there are specific localization considerations for Digital End-User Experience we have noted them here.
| Release |
Release notes |
Washington DC |
Localization is applicable to DEX in all the languages that are supported by the ServiceNow AI Platform.
|
Xanadu |
Localization is applicable to DEX in all languages supported by the ServiceNow AI Platform.
|
Yokohama |
Localization is applicable to DEX in all languages supported by the ServiceNow AI Platform.
|
Highlight information
If there are specific highlight considerations for Digital End-User Experience we have noted them here.
| Release |
Release notes |
Washington DC |
- Monitor and analyze performance metrics seamlessly through comprehensive visibility of applications, networks, and end-user devices.
- Take advantage of early issue detection and resolution through real-time insights, swiftly addressing potential problems before they affect end users.
- Set thresholds for alerts to address issues before they affect employee productivity by optimizing the digital experience to ensure efficient operation of applications on various channels such as desktop and web/SaaS.
See DEX Application and Device Health for more information.
|
Xanadu |
- Monitor and analyze performance metrics seamlessly through comprehensive visibility of applications, networks, and end-user devices.
- Detect and resolve potential problems before they affect end users through DEX alerts and insights.
- Proactively engage your users and resolve issues they might face.
- Resolve the issues that your users face with actions available in list of predefined issue resolutions called Action library.
See Digital End-User Experience for more information.
|
Yokohama |
- Monitor whether the devices across your organization are adhering to the established application and policy metric compliance rules using the System compliance report.
- Identify high-performance devices and learn the correlation between your device performance and overall system health by monitoring critical metrics, such as CPU usage, in the System performance report.
- Monitor the multiple facets of the end-user network performance, including connection details, connection stability and path metrics, and application network hops.
- Manage what DEX metrics are collected for a DEX agent policy, turn off collection of a metric, or change the frequency for a metric collection.
- Set up file management to track and manage executable files on your organization devices.
- Track and manage the Windows registry keys configured for monitoring on your organization devices.
- View client health metrics with the Microsoft Configuration Manager (MCM) application.
- Track the impacted device details from the Service Operations Workspace landing page. You can also track the details of all the impacted users and impacted devices from the active alerts.
- Determine the device location based on the pre-defined custom logic.
- Diagnose and resolve device issues using the Device health check capability provided by Digital End-user Experience Self-service.
- Track the digital experience scores of the applications and devices that your employees use with the Digital Experience Score dashboard.
- The Proactive Engagement application is integrated as part of the DEX suite of applications and is installed along with DEX.
See Digital End-User Experience for more information.
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