--- sourceDocument: yokohama Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/delta-washingtondc-yokohama Release : - yokohama ft:locale : - en-US ft:publication_title : - yokohama Combined Product Files ft:clusterId : - delta3yw bundleId : - delta3yw --- # Combined Financial Services Operations Core release notes for upgrades from Washington DC to Yokohama # Combined Financial Services Operations Core release notes for upgrades from Washington DC to Yokohama {#ariaid-title1} * Release version: Yokohama * * Updated July 9, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Consolidated page of all release notes for Financial Services Operations Core from Washington DC to Yokohama. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Financial Services Operations Core release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Washington DC to Yokohama. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Financial Services Operations Core to Yokohama Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-financialservicesoperationscore-summary__entry__2} | Release | Release notes | |-|-| | Washington DC | During the upgrade to Washington DC, the Financial Services Operations Core plugin reparents the following tables: Note: You may experience a longer time for the upgrade to complete if your upgraded instance has a large number of records. * The Service Definition \[sn_bom_service_definition\] table extends from the Service Definition \[sn_case_type_selection\] table instead of the Request Definition \[sn_ind_request_definition. * The Financial task \[sn_bom_task\] table extends from the Customer Service Task \[sn_customerservice_task\] table instead of the Global Task \[task\] table. * The Policy Participant \[sn_bom_policy_participant\] table extends from the Sold Product Related Party \[sn_install_base_sold_product_related_party\] table. Reparenting enables leveraging of the benefits and advancements introduced by ServiceNow® Customer Service Management (CSM) while preserving the functionality of existing applications. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## New features Between your current release family and Yokohama, new features were introduced for Financial Services Operations Core. {#dfrn3-financialservicesoperationscore-summary__entry__10} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Changes Between your current release family and Yokohama, some changes were made to existing Financial Services Operations Core features. {#dfrn3-financialservicesoperationscore-summary__entry__18} | Release | Release notes | |-|-| | Washington DC | [Case creation enhancements](https://www.servicenow.com/docs/access?context=configure-service-definitions&family=washingtondc&ft:locale=en-US) : The FSO interceptor is replaced with the Customer Service Management Product Service select version of the case type selector. This enhancement enables customer service agents to easily create new case records by selecting the appropriate case type from a list of available services. For details, see the [Service type selector for Financial Services Operations](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1638995) article in the Now Support knowledge base. | | Xanadu | No updates for this release. | | Yokohama | [Added fields to Claim Base table](https://www.servicenow.com/docs/access?context=fso-core-insurance-tables&family=yokohama&ft:locale=en-US) : Added the following fields to the Claim Base \[sn_bom_claim_base\] table: * SIU review * Claim validation decision * Claim fraud decision | [ ] ## Removed Between your current release family and Yokohama, some Financial Services Operations Core features or functionality were removed. {#dfrn3-financialservicesoperationscore-summary__entry__26} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Deprecations Between your current release family and Yokohama, some Financial Services Operations Core features or functionality were deprecated. {#dfrn3-financialservicesoperationscore-summary__entry__34} | Release | Release notes | |-|-| | Washington DC | As part of the Customer Service Management (CSM) service definition uptake initiative, the FSO service definition category table is now deprecated and no longer supported or available for new activation. Instead, the FSO service definitions category data has been migrated to CSM's service category and service category relation tables. For more information, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support knowledge base and the[Service type selector for Financial Services Operations](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1638995) article. Starting with the Washington DC release, the following requestor roles and the related UI actions are now deprecated and no longer supported or available for new activation. * sn_bom_loan.b2c_requestor * sn_bom_credit_card.requestor * sn_bom_deposit_b2b.requestor * sn_bom_loan_b2b.requestor * sn_bom_compl.requestor * sn_ins_policy_b2c.requestor * sn_bom_payment.requestor * sn_bom_deposit_b2c.requestor * sn_ins_policy_b2b.requestor * sn_bom.fs_requestor * sn_bom.b2c_requestor * sn_bom.b2b_requestor * sn_bom.requestor | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Activation information Review information on how to activate Financial Services Operations Core. {#dfrn3-financialservicesoperationscore-summary__entry__42} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | Install Financial Services Operations Core by requesting it from ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Financial Services Operations Core we have noted them here. {#dfrn3-financialservicesoperationscore-summary__entry__50} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Financial Services Operations Core we have noted them here. {#dfrn3-financialservicesoperationscore-summary__entry__58} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Financial Services Operations Core, such as specific requirements or compliance levels. {#dfrn3-financialservicesoperationscore-summary__entry__66} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Financial Services Operations Core we have noted them here. {#dfrn3-financialservicesoperationscore-summary__entry__74} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Financial Services Operations Core we have noted them here. {#dfrn3-financialservicesoperationscore-summary__entry__82} | Release | Release notes | |-|-| | Washington DC | * Utilize the updated data model with reparented tables to enhance data alignment. * Seamlessly transfer and update data to newer product model tables using efficient fix scripts. See [Financial Services Operations Core](https://www.servicenow.com/docs/access?context=financial-services-ops-data-model&family=washingtondc&ft:locale=en-US) for more information. | | Xanadu | No updates for this release. | | Yokohama | The Claim Base \[sn_bom_claim_base\] table has been updated in this release with additional fields. These fields were previously available only to specific applications. They're available in the Claim Base table and can be used across all other claim applications in this release. See [Financial Services Operations Core](https://www.servicenow.com/docs/access?context=financial-services-operations-core-data-model&family=yokohama&ft:locale=en-US) for more information. | [ ]