Combined Now Assist in Document Intelligence release notes for upgrades from Washington DC to Yokohama

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Now Assist in Document Intelligence release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Washington DC to Yokohama.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Now Assist in Document Intelligence to Yokohama

Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.

New features

Between your current release family and Yokohama, new features were introduced for Now Assist in Document Intelligence.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	Yokohama Patch 13 Document and visual insights AI agent enhancements The document and visual insights AI agent can recognize and provide citations for multiple attachments. Yokohama Patch 6 LLM selection for use cases Configure a different LLM to generate predictions for extraction and Q&A use cases. New third-party AI model provider options available for all Now Assist applications Google Gemini and AWS Claude are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. Yokohama Patch 3 Document and visual insights AI agent Use an AI agent to help process the tasks that analyze and extract data from documents and images. Full automation for document data extraction Automatically extract the document data and process the document task without agent review. Data extraction from accounts payable (AP) invoices Extract data from invoices with Now Assist for APO. Document chat in Virtual Agent Integrate Now Assist for Virtual Agent with Now Assist in Document Intelligence to enable the chat responses that are based on the document content. Attachment summarization in ITSM View the summaries of attachments with the record summary in ITSM. Early Availability Document extraction Extract the data from documents by using LLMs to provide the recommended field values. Document Q&A Use generative AI to find the answers to the predefined questions in a document. Setting up use cases for Now Assist in Document Intelligence Set up Document Intelligence use cases to enable agents to use the document extraction and document Q&A skills.

Changes

Between your current release family and Yokohama, some changes were made to existing Now Assist in Document Intelligence features.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	Yokohama Patch 13 Document and visual insights AI agent enhancements Tools used by the document and visual insights AI agent are consolidated to improve performance. Now Assist in Document Intelligence skills are now turned on by default The new default behavior works as follows: New customers: When you install a Now Assist product, designated skills are turned on automatically. Existing customers who are upgrading: Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. Yokohama Patch 11 Changes to Now Assist usage measurement Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: Now Assist Usage - Overview & New Measurement Logic. Some Now Assist skills are turned on by default The new default behavior works as follows: New customers: When you install a Now Assist product, designated skills are turned on automatically. Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. Yokohama Patch 6 Document and visual insights AI agent enhancements Generate a summary of document and image attachments with the document and visual insights AI agent.

Removed

Between your current release family and Yokohama, some Now Assist in Document Intelligence features or functionality were removed.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Deprecations

Between your current release family and Yokohama, some Now Assist in Document Intelligence features or functionality were deprecated.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Activation information

Review information on how to activate Now Assist in Document Intelligence.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	Now Assist features are available with activation of any Now Assist plugin from ServiceNow Store. The following plugins are available: For more information, see Configuring Now Assist in Document Intelligence.

Additional requirements

If any additional requirements were introduced or changed for Now Assist in Document Intelligence we have noted them here.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	Now Assist in Document Intelligence requires the installation of the Document Intelligence application (sn_docintel) and at least one Now Assist product.

Browser requirements

If any specific browser requirements were introduced or changed for Now Assist in Document Intelligence we have noted them here.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Accessibility information

Review details on accessibility information for Now Assist in Document Intelligence, such as specific requirements or compliance levels.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Localization information

If there are specific localization considerations for Now Assist in Document Intelligence we have noted them here.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Highlight information

If there are specific highlight considerations for Now Assist in Document Intelligence we have noted them here.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	Yokohama Patch 13 Now Assist in Document Intelligence skills are on by default. Yokohama Patch 11 Review changes to Now Assist usage measurement. Some Now Assist skills, agents, and agentic workflows are on by default. Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. Yokohama Patch 6 Summarize the content in document and image attachments with the document and visual insights AI agent. Choose a large language model (LLM) to generate predictions for extraction and Q&A (question & answer) use cases. Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. Yokohama Patch 3 Boost productivity by using the document and visual insights AI agent to autonomously analyze and extract data from documents and images. Streamline document data extraction by automating document tasks. Use Virtual Agent to ask questions about the document content. Extract the data from invoices with Now Assist for Accounts Payable Operations (APO). Early Availability Speed up your document processing workflows and quickly extract the text and tables from your documents. Save time looking for the information that you need in a document, and quickly find the answers to predefined questions. See Now Assist in Document Intelligence for more information.