Combined Order Management release notes for upgrades from Washington DC to Yokohama

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Order Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Washington DC to Yokohama.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Order Management to Yokohama

Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Washington DC	Features introduced in this Washington DC release aren’t supported in earlier releases of Order Management. If you’re upgrading from Order Management for Telecommunications and Media version 6.0 or earlier: Starting with the  Washington DC  release, the  Monthly Recurring Charges  (MRC) and the  Non-Recurring Charges  (NRC) for product offerings and product attribute characteristics are stored in the Pricing data model in price lists and price list lines rather than in the Product Offering data model. If you want to upgrade your pricing information to use price lists after upgrading to  Washington DC, see the  Price Management Plugin (com.sn_csm_pricing) uptake for Telecommunications, Media, and Technology customers upgrading to Washington [KB1585863]  article in the Now Support Knowledge Base. After upgrading to the  release, a fix script runs automatically to deactivate certain telecommunications list records that are no longer needed to resume the capture of an unfinished order. For more information on these records and using the former order capture process if needed, see the  Deprecating List for Order Capture [KB1586538]  article in the Now Support Knowledge Base. After upgrading to the  Washington DC release, review the reconfiguration workarounds when working with new change orders or orders with disconnect, suspend, or resume actions while using the product configurator. For details, see the  Order line reconfiguration issues in Washington when using Order Capture UI [KB1585976]  article in the Now Support Knowledge Base.
Xanadu	Features introduced in the Xanadu release aren't supported in earlier releases of Order Management. If you’re upgrading from Order Management for Telecommunications and Media version 6.0 or earlier: Starting with the  Washington DC release, the  Monthly Recurring Charges  (MRC) and the  Non-Recurring Charges  (NRC) for product offerings and product attribute characteristics are no longer stored in the product offering data model. Instead, the MRC and NRC are stored in the Pricing data model in price lists and price list lines. If you want to upgrade your pricing information to use price lists after upgrading to  Washington DC, see the  Price Management Plugin (com.sn_csm_pricing) uptake for Telecommunications, Media, and Technology customers upgrading to Washington [KB1585863]  article in the Now Support Knowledge Base. After upgrading to the  Xanadu release, a fix script runs automatically to deactivate certain telecommunications list records that are no longer needed to resume the capture of an unfinished order. For more information on these records and using the former order capture process, see the  Deprecating Telco List for Order Capture [KB1586538]  article in the Now Support Knowledge Base. If you’re an upgrade customer who uses the contract start date and contract end date fields and has records, you can migrate those records to the latest data model by running the Migrate data from deprecated contract fields to new fields on Order and Order Lines scheduled job. This scheduled job must be manually executed by navigating to System Definitions > Scheduled Jobs. For more information on scheduled jobs, see Scheduled jobs.
Yokohama	No updates for this release.

New features

Between your current release family and Yokohama, new features were introduced for Order Management.


Release	Release notes
Washington DC	Order timeline view View Gantt chart timelines that depict the status of domain orders and order tasks. Order timelines also show dependencies between order tasks and identifies tasks that are in jeopardy. Product catalog navigation and product configurator Explore the product catalog by SKU or product code to find product offers quickly. Agents can also use the product configurator, a streamlined interface for configuring custom orders with pricing. Update product specification versions Update product specifications when specifications are changed or updated. This feature lets product admins to update product inventory records when there are changes to product specifications. Unified consumer option Added support for unified consumer option in Order Management Data Model. Starting with the Washington DC release, the Data Model for Order Management includes capabilities for a unified consumer role (sn_customerservice.unified_consumer). This role is assigned to internal users who are employees and can also act as consumers.
Xanadu	Add sales agreements to orders When an agent creates an order, the sales agreement associated with the account is automatically applied and the catalog is filtered with the agreement products and prices. Add business hours to Jeopardy Management tasks Admins can set planned task due dates, which are calculated based on business hours during weekdays in Jeopardy Management. Update specification versions Admins can perform a batch version update to a product inventory’s specification version. Add covered products to an order Agents can create covered products and modifications as part of an order capture to establish coverage relationships. They can also create change orders that remove sold products or install base items as covered products from entitlements and contracts. Order to Cash Operations Order Operations Case Management: Use the Order Operations Case Management application (com.sn_order_case) to create order cases that reference multiple line items, including orders and order lines. Agents can use these cases to process order-related services such as order changes, inquiries, and disputes. Case lines and workflows: Use the Case lines and workflows application (com.sn_case_line) to reference multiple line items on a case record, including orders or order lines, invoices or invoices lines, contracts, and sold products.
Yokohama	Business Portal for order case management Enable your customers to create cases for common order-related issues such as delivery delays, quantity disputes, and other routine inquiries directly using the Business Portal, ensuring faster issue resolution and improved customer satisfaction. This application is a feature of Customer Service Management and the Order to Cash Operations functionality for Order Management. Hierarchical view of order line items Enable order agents and order managers to use the hierarchical list view to view parent and child relationships within order lines. Price adjustment details for order lines Provides order agents and order managers the visibility into the price adjustments applied at each step of the pricing plan, including a detailed breakdown of all adjustments applied to the unit base price and unit list price to see how the unit net price is derived. Multi-instance product offering configurations Create multiple instances of a child product offering in orders to generate a custom configuration for each product offering instance. When a child product offering has a quantity greater than 1, agents can clone or split a child product offering to create multiple product offering instances so that each quantity has its own configuration. Transient products Add transient products, which are defined as one-time-use products or services, to new orders. Sold product and product inventory records are created but not maintained for transient products. Move, Add, Change and Disconnect (MACD) actions are not supported for transient products. Business Portal for Order Management Use the Business Portal to view product catalogs, select product options, and place orders. Customers can also view their order status using the Business Portal. Cases for multiple invoices Create cases for multiple invoices or for specific invoice lines. Agents can reference multiple invoices or invoice lines as case line items on an invoice case record. By using case line items, agents can track multiple issues for the same invoice case and resolve the issues in each case line item independently before resolving and closing the order case. This application is a feature of Customer Service Management and the Order to Cash Operations functionality for Order Management. Add subscription pricing to an order Enable order agents and order managers to access and view key calculated metrics such as monthly recurring price and annual recurring price. The subscription pricing fields are automatically calculated based on contract start date and contract end date. These metrics enhance revenue reporting and help you to better understand recurring revenue dynamics.

Changes

Between your current release family and Yokohama, some changes were made to existing Order Management features.


Release	Release notes
Washington DC	Enhanced order capture experience with order enrichment steps After order capture, enable agents to enrich orders with additional order information before starting order fulfillment to avoid fallouts. This enrichment process triggers workflows that create the enrichment-related order tasks for applicable orders and order line items. Monthly Recurring Charges and Non-Recurring Charges Starting with the  Washington DC  release,  Order Management uses the Pricing data model rather than the Product Offering data model to store pricing charges in price lists and price list lines. With this change, you can specify either a  Monthly Recurring Charge  (MRC) or a  Non-Recurring Charge  (NRC) for a product or order line, but not both. Enhancements to the  ServiceNow TMF APIs If you’re using the Order Management for Telecommunications and Media application, the following ServiceNow® TMF API have been updated to support consumer orders that can be fulfilled in  Order Management if you have entitlements for telecommunications: Product Order Open API (TMF622) Service Order Open API (TMF641) Product Inventory Open API (TMF637) Technical Service Qualification Open API (TMF645) Updates to the order to contract workflow Admins can add contract start and end dates to an order contract on the order details page.
Xanadu	Add a sales agreement When an agent creates an order, the latest sales agreement associated with the account is automatically applied and the catalog is filtered to display the agreement's products and prices. Update product locations at the order line level Agents can create orders by location, which enables them to tailor orders for a customer location and streamline the ordering process by managing orders that have multiple locations.
Yokohama	No updates for this release.

Removed

Between your current release family and Yokohama, some Order Management features or functionality were removed.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Deprecations

Between your current release family and Yokohama, some Order Management features or functionality were deprecated.

Release

Release notes

Washington DC

Starting with the Vancouver release, Order Management for Customer Service Management is being prepared for future deprecation. It’s hidden and no longer installed on new instances but continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support knowledge base.

Xanadu

No updates for this release.

Yokohama

The Subscription start and end dates have been deprecated starting with the Q2 2025 release. Use the Contract start date and Contract end date to calculate Terms for setting subscriptions for recurring products.

The fields listed for the following tables are no longer supported.


Table name	Fields
Order (sn_ind_tmt_orm_order)	Total monthly recurring price, Total annual recurring price
Order line item (sn_ind_tmt_orm_order_line_item)	Cumulative monthly recurring price, Cumulative annual recurring price, Subscription start date, Subscription end date
Order line item (sn_csm_om_order_line_item)	Total recurring price

Activation information

Review information on how to activate Order Management.


Release	Release notes
Washington DC	Install Order Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Xanadu	Install Order Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Yokohama	Install Order Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Additional requirements

If any additional requirements were introduced or changed for Order Management we have noted them here.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Order Management we have noted them here.


Release	Release notes
Washington DC	ServiceNow workspaces don’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers listed in Browser support.
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Accessibility information

Review details on accessibility information for Order Management, such as specific requirements or compliance levels.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Localization information

If there are specific localization considerations for Order Management we have noted them here.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Highlight information

If there are specific highlight considerations for Order Management we have noted them here.


Release	Release notes
Washington DC	Track the status of domain orders and order tasks from a central location by using the order timeline view. Avoid order fallout by capturing and enriching orders with additional information before initiating fulfillment. Fallout trigger workflows that create enrichment tasks for applicable orders and order line items. Create consumer orders using ServiceNow implementations of the Telemanagement Forum (TMF) APIs for telecommunications product and service orders and fulfill those orders using Order Management. Update product specification versions when MACD specifications change in Order Management. Up-to-date specifications ensure that orders are processed without interruption. See Order Management for more information.
Xanadu	Sales agreements associated with the account are automatically applied and the catalog is filtered to display the agreement's products and prices. Admins can set planned task due dates in Jeopardy Management, which are calculated based on business hours during weekdays. Order agents can associate product specifications to a product offer at any level of a product offer hierarchy. Admins can update product inventory records in a batch when there are changes to product specifications. Order agents create orders tailored to each customer location from the product catalog. Agents can use the Order Operations Case Management application to create cases for customer orders, unifying order tracking and resolution solutions. See Order management for more information.
Yokohama	Enable order agents to view price adjustment details while processing orders. Enable customers to view the product catalog, add products to a shopping cart, and create orders by using the Business Portal. Create cases for multiple orders or for specific order lines using the Business Portal. Create cases for multiple invoices or for specific invoice lines. Provide metrics that help sales agents and sales managers track and analyze the revenue impact of subscriptions. See Order Management for more information.