--- sourceDocument: yokohama Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/delta-xanadu-yokohama Release : - yokohama ft:locale : - en-US ft:publication_title : - yokohama Combined Product Files ft:clusterId : - delta3yx bundleId : - delta3yx --- # Combined Adoption Services release notes for upgrades from Xanadu to Yokohama # Combined Adoption Services release notes for upgrades from Xanadu to Yokohama {#ariaid-title1} Release version: Yokohama Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Adoption Services Release Notes for Upgrades from Xanadu to Yokohama This consolidated release notes document assists ServiceNow customers in upgrading Adoption Services from the Xanadu release family to the Yokohama release family. It provides a comprehensive summary of new features, changes, activation details, and important upgrade considerations to streamline the adoption process and improve user experience. Show full answer Show less ## Key Features * **Guided Setup Enhancements:** * App owners can now create additional Guided Setup tasks using page macroponents and execute them with admin roles. * Integration with the Playbooks backend offers a unified and visually enhanced Guided Setup player experience. * New capabilities such as Conditional Flow are supported in the Guided Setup builder, enabling more dynamic and conditional task flows. * Tasks can be assigned or transferred to relevant users, with the option to make certain steps mandatory by disabling skip actions. * The Guided Setup player and builder support multiple executions with the new multi-run feature. * **Help Center Improvements:** * The Help Center panel is now attachable, detachable, draggable, and resizable, enhancing user accessibility and customization. * Navigation to the "What's New" section is available across all experiences, including Core UI, with configuration support for classic and custom pages (excluding non-Polaris users). * **Guided Tours Updates:** * Guided Tours now support dark and light themes, inheriting theme-based color schemes for a consistent UI experience. * Creation, editing, and deletion of Guided Tours are supported from any scoped application, including the ServiceNow AI Platform. * **Embedded Help:** Import non-English content without overwriting previously uploaded language content, facilitating multilingual support. ## Changes * Guided Setup now offers improved navigation options, including a choice between the Playbook player and Next Experience. * Adoption Services leverage the Playbooks backend for a unified process experience and enhanced UI across releases. ## Activation and Requirements * Adoption Services is provided as a default feature with ServiceNow AI Platform plugins and does not require manual activation. * The product is available through the ServiceNow Store for easy access. * No additional or changed browser, accessibility, or localization requirements were introduced between Xanadu and Yokohama releases. ## Removed and Deprecated Features No features or functionalities were removed or deprecated in Adoption Services between the Xanadu and Yokohama releases. ## Practical Implications for ServiceNow Customers * Customers upgrading to Yokohama can expect a more streamlined and visually improved Guided Setup experience that supports complex workflows and multi-run executions. * Enhanced Help Center and Guided Tours capabilities improve user onboarding and support accessibility with theme customization and flexible panel management. * No activation steps are needed post-upgrade, simplifying the transition process. * Since no removals or deprecations occurred, existing Adoption Services configurations should continue to function without disruption. Consolidated page of all release notes for Adoption Services from Xanadu to Yokohama. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Adoption Services release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Adoption Services to Yokohama Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-adoptionservices-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## New features Between your current release family and Yokohama, new features were introduced for Adoption Services. {#dfrn3-adoptionservices-summary__entry__8} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Guided Setup](https://www.servicenow.com/docs/access?context=guided-setup&family=yokohama&ft:locale=en-US) : Create additional tasks under Guided Setup using page macroponent as an app owner. You can also access and execute these tasks with an admin role.Add new steps to guided setups in progress during Playbook Experience. | [ ] ## Changes Between your current release family and Yokohama, some changes were made to existing Adoption Services features. {#dfrn3-adoptionservices-summary__entry__14} | Release | Release notes | |-|-| | Xanadu | [\[Placeholder link text to key guided-setup\]](https://www.servicenow.com/docs/access?context=guided-setup&family=xanadu&ft:locale=en-US) : Use the new Guided Setup player process backend powered by the Playbooks backend. App development team admins that create Guided Setups for their products now have all capabilities that are part of the Playbooks. This change creates a similar Guided Setup player experience with new visual enhancements to the UI. [Create a guided setup](https://www.servicenow.com/docs/access?context=create-guided-setup&family=xanadu&ft:locale=en-US) : Use the new capabilities offered with the Playbooks (PAD) backend to define the activities that PAD can support in addition to the existing activities of the Guided Setup builder. For example, you can use Conditional Flow, which would be introduced in the Guided Setup flow. | | Yokohama | [Guided Setup](https://www.servicenow.com/docs/access?context=guided-setup&family=yokohama&ft:locale=en-US) : Choose from the playbook player and Next Experience and explore improved navigation across Guided Setup activities. [Guided Setup](https://www.servicenow.com/docs/access?context=guided-setup&family=yokohama&ft:locale=en-US) : Assign and transfer Guided Setup tasks to relevant users, for execution. This capability requires admin roles.Set Guided Setup steps as mandatory by disabling the skip action.You can now run the Guided Setup player or builder multiple times.Select the multi-run feature while you're configuring and executing the tasks multiple times. [Help Center](https://www.servicenow.com/docs/access?context=help-center&family=yokohama&ft:locale=en-US) : The Help Center panel is now attachable and detachable from the header. You can also drag and resize it after you detach it. This feature is available with a keyboard, for accessibility support. [Guided Tours](https://www.servicenow.com/docs/access?context=guided-tours&family=yokohama&ft:locale=en-US) : Guided Tours is now accessible in dark and light themes. This capability now inherits any theme-based color and scheme that you select. [Help Center](https://www.servicenow.com/docs/access?context=help-center&family=yokohama&ft:locale=en-US) : Navigate to What's New within the Help Center panel across all experiences, including Core UI. Starting in the Yokohama release, configuration support for this new feature is available in classic and custom pages.This feature isn't supported for non-Polaris users. [Embedded Help](https://www.servicenow.com/docs/access?context=embedded-help&family=yokohama&ft:locale=en-US) : Import non-English content without overriding the last uploaded language content. [Guided Tours](https://www.servicenow.com/docs/access?context=guided-tours&family=yokohama&ft:locale=en-US) : Create, edit, or delete Guided Tours from any scoped application including ServiceNow AI Platform. | [ ] ## Removed Between your current release family and Yokohama, some Adoption Services features or functionality were removed. {#dfrn3-adoptionservices-summary__entry__20} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Deprecations Between your current release family and Yokohama, some Adoption Services features or functionality were deprecated. {#dfrn3-adoptionservices-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Activation information Review information on how to activate Adoption Services. {#dfrn3-adoptionservices-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | Adoption Services is a ServiceNow AI Platform feature that is active by default. | | Yokohama | Activation information : Adoption Services is a ServiceNow AI Platform feature that is provided with the plugins, by default. You don't need to activate this feature. Important: Adoption Services is available in ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Adoption Services we have noted them here. {#dfrn3-adoptionservices-summary__entry__38} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Adoption Services we have noted them here. {#dfrn3-adoptionservices-summary__entry__44} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Adoption Services, such as specific requirements or compliance levels. {#dfrn3-adoptionservices-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Adoption Services we have noted them here. {#dfrn3-adoptionservices-summary__entry__56} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Adoption Services we have noted them here. {#dfrn3-adoptionservices-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | * Experience the new UI and features available in the Guided Setup builder powered by Playbooks. * Use the new Guided Setup player process, which is powered by Playbooks and provides a more streamlined experience and enhanced UI. See [Adoption services](https://www.servicenow.com/docs/access?context=adoption-services&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | * Execute Guided Setup in every domain, with guided setup player roles. * Experience the Guided Tours in dark and light themes. * Execute Guided Tours from any scoped application route. * Explore the What's New feature that's available in Help Center for all experiences. * Use the new Help Center UI features that provide a more enhanced experience. * Explore the enhanced Guided Setup that support running it multiple times. See [Adoption services](https://www.servicenow.com/docs/access?context=adoption-services&family=yokohama&ft:locale=en-US) for more information. | [ ]