Combined Adoption Services release notes for upgrades from Xanadu to Yokohama

  • Release version: Yokohama
  • Updated July 20, 2026
  • 4 minutes to read
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    Summary of Combined Adoption Services Release Notes for Upgrades from Xanadu to Yokohama

    This consolidated release notes document assists ServiceNow customers in preparing for upgrades of Adoption Services from the Xanadu release family to Yokohama. It summarizes new features, changes, and important information related to Adoption Services across these releases, enabling customers to understand enhancements and upgrade requirements clearly.

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    Key Features

    • Guided Setup Enhancements: In Yokohama, app owners can create additional tasks under Guided Setup using page macroponents, and admins can access and execute these tasks. New capabilities include assigning and transferring Guided Setup tasks to relevant users, making steps mandatory by disabling skip actions, and enabling multiple executions of Guided Setup via a multi-run feature.
    • Guided Setup Player Experience: Powered by the Playbooks backend introduced in Xanadu, the Guided Setup player offers a streamlined experience with enhanced UI and supports advanced features such as Conditional Flow.
    • Help Center Improvements: Yokohama introduces the "What's New" feature accessible from the Help Center panel across all experiences, including Core UI, with configuration support for classic and custom pages (excluding non-Polaris users).
    • Embedded Help: Non-English content can now be imported without overwriting previously uploaded language content.
    • Guided Tours: Customers can create, edit, or delete Guided Tours from any scoped application, including the ServiceNow AI Platform. The tours now support both light and dark themes and can be executed from any scoped application route.

    Changes and Removed Features

    • The Guided Setup backend process was updated to use the Playbooks backend, providing app development admins with full Playbooks capabilities and improved UI consistency.
    • No Adoption Services features or functionality were removed or deprecated between Xanadu and Yokohama.

    Activation and Requirements

    • Adoption Services is a default feature of the ServiceNow AI Platform in both Xanadu and Yokohama releases and requires no separate activation.
    • No additional browser, accessibility, or localization requirements were introduced or changed for Adoption Services during this upgrade.

    Practical Implications for ServiceNow Customers

    • Customers can leverage the enhanced Guided Setup capabilities to improve onboarding and adoption workflows with more flexible task management and execution controls.
    • The unified Playbooks backend ensures a consistent and visually improved Guided Setup experience, simplifying setup creation and execution by admins and app owners.
    • The new Help Center and Embedded Help features enhance user support and accessibility, especially for multilingual environments.
    • Guided Tours improvements allow for broader customization and deployment across scoped applications, supporting diverse user engagement strategies.
    • Since no deprecations or removals occurred, existing Adoption Services functionalities remain intact, reducing upgrade risks.

    Consolidated page of all release notes for Adoption Services from Xanadu to Yokohama.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Adoption Services release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Adoption Services to Yokohama

    Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    New features

    Between your current release family and Yokohama, new features were introduced for Adoption Services.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama
    Guided Setup
    Create additional tasks under Guided Setup using page macroponent as an app owner. You can also access and execute these tasks with an admin role.
    Add new steps to guided setups in progress during Playbook Experience.

    Changes

    Between your current release family and Yokohama, some changes were made to existing Adoption Services features.

    Release Release notes

    Xanadu
    [Placeholder link text to key guided-setup]
    Use the new Guided Setup player process backend powered by the Playbooks backend. App development team admins that create Guided Setups for their products now have all capabilities that are part of the Playbooks. This change creates a similar Guided Setup player experience with new visual enhancements to the UI.
    Create a guided setup
    Use the new capabilities offered with the Playbooks (PAD) backend to define the activities that PAD can support in addition to the existing activities of the Guided Setup builder. For example, you can use Conditional Flow, which would be introduced in the Guided Setup flow.

    Yokohama
    Guided Setup
    Assign and transfer Guided Setup tasks to relevant users, for execution. This capability requires admin roles.
    Set Guided Setup steps as mandatory by disabling the skip action.
    You can now run the Guided Setup player or builder multiple times.
    Select the multi-run feature while you’re configuring and executing the tasks multiple times.
    Help Center
    Navigate to What's New within the Help Center panel across all experiences, including Core UI. Starting in the Yokohama release, configuration support for this new feature is available in classic and custom pages.
    This feature isn’t supported for non-Polaris users.
    Embedded Help
    Import non-English content without overriding the last uploaded language content.
    Guided Tours
    Create, edit, or delete Guided Tours from any scoped application including ServiceNow AI Platform.

    Removed

    Between your current release family and Yokohama, some Adoption Services features or functionality were removed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Deprecations

    Between your current release family and Yokohama, some Adoption Services features or functionality were deprecated.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Activation information

    Review information on how to activate Adoption Services.

    Release Release notes

    Xanadu

    Adoption Services is a ServiceNow AI Platform feature that is active by default.

    Yokohama

    Adoption Services is a ServiceNow AI Platform feature that is provided with the plugins, by default. You don’t need to activate this feature.

    Additional requirements

    If any additional requirements were introduced or changed for Adoption Services we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Adoption Services we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Adoption Services, such as specific requirements or compliance levels.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Adoption Services we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Adoption Services we have noted them here.

    Release Release notes

    Xanadu
    • Experience the new UI and features available in the Guided Setup builder powered by Playbooks.
    • Use the new Guided Setup player process, which is powered by Playbooks and provides a more streamlined experience and enhanced UI.

    See Adoption services for more information.

    Yokohama
    • Execute Guided Setup in every domain, with guided setup player roles.
    • Experience the Guided Tours in dark and light themes.
    • Execute Guided Tours from any scoped application route.
    • Explore the What's New feature that's available in Help Center for all experiences.
    • Use the new Help Center UI features that provide a more enhanced experience.
    • Explore the enhanced Guided Setup that support running it multiple times.

    See Adoption services for more information.