--- sourceDocument: yokohama Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/delta-xanadu-yokohama Release : - yokohama ft:locale : - en-US ft:publication_title : - yokohama Combined Product Files ft:clusterId : - delta3yx bundleId : - delta3yx --- # Combined Advanced Work Assignment release notes for upgrades from Xanadu to Yokohama # Combined Advanced Work Assignment release notes for upgrades from Xanadu to Yokohama {#ariaid-title1} Release version: Yokohama Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Advanced Work Assignment Release Notes for Upgrades from Xanadu to Yokohama This consolidated release notes document provides ServiceNow customers with comprehensive information on Advanced Work Assignment (AWA) updates between the Xanadu and Yokohama release families. It assists you in preparing for your upgrade by summarizing new features, changes, activation information, and other important considerations related to AWA during this upgrade path. Show full answer Show less ## Key Features * **External Routing Integration (Xanadu):** Enables integration of AWA with third-party contact-center-as-a-service (CCaaS) providers using an updated Admin UI. This includes the External Routing Test Tools plugin, which allows testing of external routing providers via a simplified ATF-based implementation for REST call handling. * **Dashboard Migration (Xanadu):** Migration of AWA dashboards (Interactions, Messaging, Task, and Operations) to Next Experience, improving usability and interface modernization. * **Service Channels Enhancements (Yokohama):** Allows running AWA assignments on different nodes or cadences per service channel, enhancing application performance and resilience. * **Agent Wrap-Up Capabilities (Yokohama):** Enables agents to provide wrap-up codes or notes for interactions or segments they participated in, facilitating better interaction tracking and reporting. ## Changes, Removed Features, and Deprecations There were no reported changes, removals, or deprecations to Advanced Work Assignment features between the Xanadu and Yokohama releases. ## Activation Information * Activate Advanced Work Assignment by enabling the Glide Advanced Work Assignment plugin (`com.glide.awa`). * To use External Routing functionality, activate the External Routing Support plugin (`com.glide.awa-external`). ## Browser Requirements Advanced Work Assignment does not support mobile devices, Internet Explorer, or legacy Microsoft Edge browsers. Supported browsers include Microsoft Edge based on Chromium and other browsers listed in ServiceNow's Browser Support documentation. This remains consistent from Xanadu through Yokohama releases. ## Additional Notes * No additional requirements, accessibility updates, or localization considerations were introduced between Xanadu and Yokohama. * If there are no updates for a particular release or category, this has been explicitly noted in the release notes for clarity. ## Practical Impact for ServiceNow Customers Upgrading to Yokohama enhances Advanced Work Assignment by improving integration capabilities with external contact center providers and increasing operational performance via service channel assignment enhancements. The ability for agents to add wrap-up codes or notes streamlines call handling and post-interaction analysis. Customers should ensure proper activation of relevant plugins and use supported browsers to fully leverage these capabilities. Migration of dashboards to Next Experience supports a more modern and efficient user experience. Consolidated page of all release notes for Advanced Work Assignment from Xanadu to Yokohama. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Advanced Work Assignment release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Advanced Work Assignment to Yokohama Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-advancedworkassignment-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## New features Between your current release family and Yokohama, new features were introduced for Advanced Work Assignment. {#dfrn3-advancedworkassignment-summary__entry__8} | Release | Release notes | |-|-| | Xanadu | [External routing overview](https://www.servicenow.com/docs/access?context=awa-external-routing-overview&family=xanadu&ft:locale=en-US) : Use the updated Admin UI to enable the integration of Advanced Work Assignment with third-party contact-center-as-a-service (CCaaS) providers with the External Routing functionality. [Migrating Advanced Work Assignment Dashboards](https://www.servicenow.com/docs/access?context=awa-dashboards-migration&family=xanadu&ft:locale=en-US) : Migrate the AWA dashboards - Interactions, Messaging, Task, and Operations dashboards - to Next Experience. [Define external routing test implementation](https://www.servicenow.com/docs/access?context=define-extrnl-routng-plugin&family=xanadu&ft:locale=en-US) : Defined the External Routing Test Tools plugin (com.glide.awa.external.test_tools) with a simplified external-routing-provider ATF-based sample implementation to receive and process REST calls about external events.Align the payloads generated by the demo data for the sample implementation to process and use the ATF-based tool to verify any modified components. | | Yokohama | [Service channels](https://www.servicenow.com/docs/access?context=awa-service-channels&family=yokohama&ft:locale=en-US) : Run AWA assignments on different nodes or cadences for different service channels to improve performance and resilience. [Use](https://www.servicenow.com/docs/access?context=using-awa&family=yokohama&ft:locale=en-US) : Enable agents with the ability to provide wrap-up codes or notes for interactions or segments that the agent was involved in. | [ ] ## Changes Between your current release family and Yokohama, some changes were made to existing Advanced Work Assignment features. {#dfrn3-advancedworkassignment-summary__entry__14} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Removed Between your current release family and Yokohama, some Advanced Work Assignment features or functionality were removed. {#dfrn3-advancedworkassignment-summary__entry__20} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Deprecations Between your current release family and Yokohama, some Advanced Work Assignment features or functionality were deprecated. {#dfrn3-advancedworkassignment-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Activation information Review information on how to activate Advanced Work Assignment. {#dfrn3-advancedworkassignment-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | Advanced Work Assignment is a ServiceNow AI Platform feature that is available with activation of the Glide Advanced Work Assignment plugin (com.glide.awa). For details, see [Activate Advanced Work Assignment](https://www.servicenow.com/docs/access?context=awa-activate&family=xanadu&ft:locale=en-US). To use the External routing functionality on your instance, you must activate the External Routing Support plugin (com.glide.awa-external). | | Yokohama | Activation information : Advanced Work Assignment is a ServiceNow AI Platform feature that is available with activation of the Glide Advanced Work Assignment plugin (com.glide.awa). For details, see [Activate Advanced Work Assignment](https://www.servicenow.com/docs/access?context=awa-activate&family=yokohama&ft:locale=en-US). To use the External routing functionality on your instance, you must activate the External Routing Support plugin (com.glide.awa-external). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Advanced Work Assignment we have noted them here. {#dfrn3-advancedworkassignment-summary__entry__38} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Advanced Work Assignment we have noted them here. {#dfrn3-advancedworkassignment-summary__entry__44} | Release | Release notes | |-|-| | Xanadu | Advanced Work Assignment doesn't support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge -Chromium or one of the other supported browsers that are listed in [Browser support](https://www.servicenow.com/docs/access?context=browser-support&family=xanadu&ft:locale=en-US). | | Yokohama | Browser requirements : Advanced Work Assignment doesn't support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers that are listed in Browser support. | [ ] ## Accessibility information Review details on accessibility information for Advanced Work Assignment, such as specific requirements or compliance levels. {#dfrn3-advancedworkassignment-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Advanced Work Assignment we have noted them here. {#dfrn3-advancedworkassignment-summary__entry__56} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Advanced Work Assignment we have noted them here. {#dfrn3-advancedworkassignment-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | * Enable Advanced Work Assignment integration with third-party providers with the External Routing feature. * Migrate the Advanced Work Assignment dashboards to Next Experience. * Defined the External Routing Test Tools plugin (com.glide.awa.external.test_tools) with a simple external routing ATF-based test implementation. See [Advanced Work Assignment](https://www.servicenow.com/docs/access?context=awa-application-landing-page&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | * Run assignments on different nodes or cadences for different service channels to improve the AWA application's performance and resilience. * Provide wrap-up codes or notes for interactions or segments that the agent is involved in at the end of a call. See [Advanced Work Assignment](https://www.servicenow.com/docs/access?context=awa-application-landing-page&family=yokohama&ft:locale=en-US) for more information. | [ ]