Combined Agent Chat release notes for upgrades from Xanadu to Yokohama
Summarize
Summary of Combined Agent Chat release notes for upgrades from Xanadu to Yokohama
This consolidated release notes page provides a comprehensive summary of all updates, new features, changes, deprecations, and important upgrade information for Agent Chat from the Xanadu release family through Yokohama. It is designed to help ServiceNow customers prepare for upgrading their Agent Chat functionality by highlighting significant enhancements and necessary tasks.
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New Features
- Xanadu: Introduction of the Agent Chat Trigger Now Assist feature, which enables agents to generate AI-recommended responses during chats. Agents can edit these responses or adjust their length using Now Assist.
- Xanadu: Support for multiple languages in chat summarizations was added. Administrators can configure when and to whom summarizations are available by setting specific channels and roles within the Now Assist Admin console.
- Yokohama: No new features introduced for Agent Chat.
Changes, Removals, and Deprecations
There were no changes, removed features, or deprecated functionality for Agent Chat between Xanadu and Yokohama releases.
Activation Information
Agent Chat is an AI Platform feature available through activation of the Agent Chat plugin (com.glide.interaction.awa). Customers should refer to the Agent Chat configuration documentation to enable and set up this feature. No changes to activation were introduced in Yokohama.
Additional Requirements and Browser Compatibility
No new or changed additional requirements or browser compatibility considerations were noted for Agent Chat in either release.
Accessibility and Localization
There were no updates related to accessibility compliance or localization for Agent Chat between these releases.
Practical Implications for ServiceNow Customers
- Customers upgrading from Xanadu to Yokohama can expect continuity in Agent Chat features with no removals or deprecations affecting their current workflows.
- Leverage the Trigger Now Assist capability introduced in Xanadu to enhance agent productivity by generating AI-assisted chat responses.
- Utilize multilingual chat summarization to support diverse user bases, configurable via the Now Assist Admin console.
- Ensure the Agent Chat plugin is activated and properly configured prior to the upgrade to maintain seamless service.
Consolidated page of all release notes for Agent Chat from Xanadu to Yokohama.
How to use this page
To help you prepare for your upgrade, we have combined the cross-family Agent Chat release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama.
Important information for upgrading Agent Chat to Yokohama
Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed.
| Release | Release notes |
|---|---|
Xanadu |
No updates for this release. |
Yokohama |
No updates for this release. |
New features
Between your current release family and Yokohama, new features were introduced for Agent Chat.
| Release | Release notes |
|---|---|
Xanadu |
|
Yokohama |
No updates for this release. |
Changes
Between your current release family and Yokohama, some changes were made to existing Agent Chat features.
| Release | Release notes |
|---|---|
Xanadu |
No updates for this release. |
Yokohama |
No updates for this release. |
Removed
Between your current release family and Yokohama, some Agent Chat features or functionality were removed.
| Release | Release notes |
|---|---|
Xanadu |
No updates for this release. |
Yokohama |
No updates for this release. |
Deprecations
Between your current release family and Yokohama, some Agent Chat features or functionality were deprecated.
| Release | Release notes |
|---|---|
Xanadu |
No updates for this release. |
Yokohama |
No updates for this release. |
Activation information
Review information on how to activate Agent Chat.
| Release | Release notes |
|---|---|
Xanadu |
Agent Chat is a ServiceNow AI Platform feature that is available with activation of the Agent Chat plugin (com.glide.interaction.awa). For details, see Configuring Agent Chat. |
Yokohama |
No updates for this release. |
Additional requirements
If any additional requirements were introduced or changed for Agent Chat we have noted them here.
| Release | Release notes |
|---|---|
Xanadu |
No updates for this release. |
Yokohama |
No updates for this release. |
Browser requirements
If any specific browser requirements were introduced or changed for Agent Chat we have noted them here.
| Release | Release notes |
|---|---|
Xanadu |
No updates for this release. |
Yokohama |
No updates for this release. |
Accessibility information
Review details on accessibility information for Agent Chat, such as specific requirements or compliance levels.
| Release | Release notes |
|---|---|
Xanadu |
No updates for this release. |
Yokohama |
No updates for this release. |
Localization information
If there are specific localization considerations for Agent Chat we have noted them here.
| Release | Release notes |
|---|---|
Xanadu |
No updates for this release. |
Yokohama |
No updates for this release. |
Highlight information
If there are specific highlight considerations for Agent Chat we have noted them here.
| Release | Release notes |
|---|---|
Xanadu |
Trigger Now Assist to generate a recommended response while interacting with users in Agent Chat. See Agent Chat for more information. |
Yokohama |
No updates for this release. |