--- sourceDocument: yokohama Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/delta-xanadu-yokohama Release : - yokohama ft:locale : - en-US ft:publication_title : - yokohama Combined Product Files ft:clusterId : - delta3yx bundleId : - delta3yx --- # Combined Agent Chat release notes for upgrades from Xanadu to Yokohama # Combined Agent Chat release notes for upgrades from Xanadu to Yokohama {#ariaid-title1} Release version: Yokohama Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Agent Chat Release Notes for Upgrades from Xanadu to Yokohama This consolidated guide provides ServiceNow customers with a comprehensive overview of all Agent Chat release notes from the Xanadu release family through to Yokohama. It is designed to assist you in preparing for your upgrade by summarizing new features, changes, deprecations, activation steps, and other relevant information related to Agent Chat across these releases. Show full answer Show less ## New Features * **Xanadu:** Introduced **Trigger Now Assist**, enabling agents to generate recommended responses during chats, which can be edited or adjusted in length. This feature improves agent efficiency by providing AI-driven suggestions. * **Multilingual Chat Summarization:** Support for multiple languages in chat summarizations was added, allowing configuration of availability based on channels and roles through the Now Assist Admin console. * **Yokohama:** No new features were introduced. ## Changes, Removed Features, and Deprecations Between Xanadu and Yokohama, there were no changes, removals, or deprecations in Agent Chat features. This stability ensures a consistent user experience across these releases. ## Activation Information Agent Chat is an AI Platform feature requiring activation of the Agent Chat plugin (**com.glide.interaction.awa**). This step remains consistent from Xanadu through Yokohama. For configuration details, consult the Agent Chat setup documentation. ## Additional Requirements, Browser Requirements, Accessibility, and Localization No new or changed requirements for additional configurations, browser compatibility, accessibility standards, or localization were introduced between Xanadu and Yokohama. Existing configurations remain valid. ## Key Takeaways for ServiceNow Customers * The primary enhancement to Agent Chat since Xanadu is the integration of Trigger Now Assist for AI-recommended responses and improved multilingual summarization capabilities. * No disruptive changes or removals have occurred up to Yokohama, ensuring a smooth upgrade path. * Activation and configuration procedures remain unchanged, simplifying upgrade planning. * Review pre- and post-upgrade tasks carefully to ensure readiness, even though no specific new requirements have been added. Consolidated page of all release notes for Agent Chat from Xanadu to Yokohama. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Agent Chat release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Agent Chat to Yokohama Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-agentchat-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## New features Between your current release family and Yokohama, new features were introduced for Agent Chat. {#dfrn3-agentchat-summary__entry__8} | Release | Release notes | |-|-| | Xanadu | [Use](https://www.servicenow.com/docs/access?context=ci-agent-chat-using&family=xanadu&ft:locale=en-US) : Trigger Now Assist while interacting with users in Agent Chat to generate a recommended response. You can edit the recommended response or have Now Assist shorten or lengthen it. [Use](https://www.servicenow.com/docs/access?context=ci-agent-chat-using&family=xanadu&ft:locale=en-US) : Agent Chat supports multiple languages in chat summarizations. : Configure when and to whom chat summarization is available by specifying channels and roles in the Now Assist Admin console. | | Yokohama | No updates for this release. | [ ] ## Changes Between your current release family and Yokohama, some changes were made to existing Agent Chat features. {#dfrn3-agentchat-summary__entry__14} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Removed Between your current release family and Yokohama, some Agent Chat features or functionality were removed. {#dfrn3-agentchat-summary__entry__20} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Deprecations Between your current release family and Yokohama, some Agent Chat features or functionality were deprecated. {#dfrn3-agentchat-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Activation information Review information on how to activate Agent Chat. {#dfrn3-agentchat-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | Agent Chat is a ServiceNow AI Platform feature that is available with activation of the Agent Chat plugin (com.glide.interaction.awa). For details, see [Configure](https://www.servicenow.com/docs/access?context=ci-agent-chat-configuring&family=xanadu&ft:locale=en-US). | | Yokohama | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Agent Chat we have noted them here. {#dfrn3-agentchat-summary__entry__38} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Agent Chat we have noted them here. {#dfrn3-agentchat-summary__entry__44} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Agent Chat, such as specific requirements or compliance levels. {#dfrn3-agentchat-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Agent Chat we have noted them here. {#dfrn3-agentchat-summary__entry__56} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Agent Chat we have noted them here. {#dfrn3-agentchat-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | Trigger Now Assist to generate a recommended response while interacting with users in Agent Chat. See [Agent Chat](https://www.servicenow.com/docs/access?context=ci-use-agent-chat&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | No updates for this release. | [ ]