--- sourceDocument: yokohama Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/delta-xanadu-yokohama Release : - yokohama ft:locale : - en-US ft:publication_title : - yokohama Combined Product Files ft:clusterId : - delta3yx bundleId : - delta3yx --- # Combined Agent Workspace for HR Case Management release notes for upgrades from Xanadu to Yokohama # Combined Agent Workspace for HR Case Management release notes for upgrades from Xanadu to Yokohama {#ariaid-title1} Release version: Yokohama Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Agent Workspace for HR Case Management release notes for upgrades from Xanadu to Yokohama This consolidated release notes document assists ServiceNow customers in preparing for upgrades of Agent Workspace for HR Case Management from the Xanadu release to the Yokohama release. It summarizes new features, changes, and important upgrade considerations spanning these releases. The notes also clarify when no updates were made for specific releases to maintain clarity during upgrade planning. Show full answer Show less ## Key Features * **Xanadu Enhancements:** * Case creation improvements with HR service descriptions visible to agents to reduce case transfers. * Lists view includes a "Recently updated" tab for quick access to active cases. * Response templates allow agents to efficiently reply to HR tasks using reusable messages. * Guided decision trees help agents triage employee cases, speeding up resolution. * Ability to add personal notes and upload attachments in Employee Relations cases. * **Yokohama Enhancements:** * Survey responses from employees via HR task forms are now viewable by agents. * Response templates automatically display based on the user's language preference. * Case copying feature to auto-populate case fields and reduce manual entry. * HR Triaging Dashboard presents case assignments as movable cards for easy prioritization and reassignment. * HR Walk-up centers provide streamlined support for in-person or remote employee assistance requests. * Configurable page layouts for HR Agent landing and case pages with preview capabilities. * PDF template preview option added for HR case attachments beyond HTML templates. * Ability to link child cases and manage delegation lists for improved case ownership tracking. * Contextual side panel enhancements including bulk attachment management and template value application. * Bulk case request configuration allows selection of visible fields during user segment group form completion. ## Changes * **Xanadu:** The configurable workspace now supports reflow, enabling up to 400% zoom via browser settings without loss of content or functionality, improving accessibility. * **Yokohama:** No changes were introduced in this release. ## Removed and Deprecated Features No features or functionality were removed or deprecated between Xanadu and Yokohama releases. ## Activation and Installation Agent Workspace for HR Case Management must be installed by requesting it from the ServiceNow Store. The same installation process applies for both Xanadu and Yokohama releases. Customers should refer to the ServiceNow Store for available apps and version history. Note that the configurable version of Agent Workspace for HR Case Management is also available in the ServiceNow Store. ## Additional and Browser Requirements There are no new or changed additional system or browser requirements between Xanadu and Yokohama releases. ## Accessibility * Xanadu introduced significant accessibility improvements aligned with WCAG 2.1 Level AA standards, including the reflow feature that enables users to zoom up to 400% without loss of content or usability. This supports users with low vision or other accessibility needs. * Yokohama includes no further accessibility updates. ## Practical Benefits for ServiceNow Customers * Improved agent efficiency through enhanced case creation, templating, and triaging capabilities. * Streamlined employee interactions via survey response visibility and walk-up center support. * Greater configurability and usability with dashboard visualizations, page layout customization, and bulk management features. * Enhanced accessibility ensures compliance and usability for diverse user needs. Consolidated page of all release notes for Agent Workspace for HR Case Management from Xanadu to Yokohama. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Agent Workspace for HR Case Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Agent Workspace for HR Case Management to Yokohama Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-agentworkspaceforhrcasemanagement-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## New features Between your current release family and Yokohama, new features were introduced for Agent Workspace for HR Case Management. {#dfrn3-agentworkspaceforhrcasemanagement-summary__entry__8} | Release | Release notes | |-|-| | Xanadu | [Create a case in Agent Workspace for HR Case Management](https://www.servicenow.com/docs/access?context=agent-ws-configurable-hr-create-case&family=xanadu&ft:locale=en-US) : HR agents can minimize case transfers and improve efficiency by viewing HR service descriptions populated in the HR service configuration by HR admins during case creation. [Lists in Agent Workspace for HR Case Management](https://www.servicenow.com/docs/access?context=hr-agent-ws-lists&family=xanadu&ft:locale=en-US) : View recently updated cases using the Recently updated tab in the Lists view in Agent Workspace for HR Case Management. [Using a Response template in an HR case or HR task record](https://www.servicenow.com/docs/access?context=hr-agent-ws-using-response-template&family=xanadu&ft:locale=en-US) : Enable agents to quickly respond to HR tasks by using response templates as reusable messages that you can copy and paste into the comments or work notes for an HR task. [Resolve HR cases using guided decision trees in Agent Workspace for HR Case Management](https://www.servicenow.com/docs/access?context=guided-decision-tree-aws&family=xanadu&ft:locale=en-US) : Expedite HR services by creating decision trees that agents can use to triage employee cases. [Add personal notes](https://www.servicenow.com/docs/access?context=add-pn-aws&family=xanadu&ft:locale=en-US) : Upload attachments in personal notes that support the claim in Employee Relations cases for an assigned agent. | | Yokohama | [Survey responses](https://www.servicenow.com/docs/access?context=t_ViewAnHRTask&family=yokohama&ft:locale=en-US) : View employee responses collected from an employee via the survey form sent through an HR task. [Response templates](https://www.servicenow.com/docs/access?context=hr-agent-ws-using-response-template&family=yokohama&ft:locale=en-US) : Display response templates based on the language preference of selected user. [Copy a case in Agent Workspace for HR Case Management](https://www.servicenow.com/docs/access?context=copy-case-hr&family=yokohama&ft:locale=en-US) : Avoid having to fill in the fields of a case manually by creating a copy of a case to auto-populate the case values. [HR Triaging Dashboard](https://www.servicenow.com/docs/access?context=hr-triaging-dashboard&family=yokohama&ft:locale=en-US) : View your teams' case assignments based on categories such as priority, HR service, or HR assignment group. Drag a case card from one lane to another to automatically update the priority, HR service, or assignment group of a case. [HR Walk-up](https://www.servicenow.com/docs/access?context=hr-walkup&family=yokohama&ft:locale=en-US) : Provide a convenient and efficient way for users to seek in-person or remote assistance, report issues, and receive guidance from HR agents through designated walk-up centers. [Page configurations](https://www.servicenow.com/docs/access?context=page-configurations&family=yokohama&ft:locale=en-US) : Configure the layout and functionality of the HR Agent landing page or HR case page. You can preview your settings before implementing them. [PDF template preview](https://www.servicenow.com/docs/access?context=hr-agent-ws-create-temp&family=yokohama&ft:locale=en-US) : Preview a PDF document template attached to an HR case rather than being able to preview only HTML document templates. [Link child cases](https://www.servicenow.com/docs/access?context=t_CreateAnHRCase&family=yokohama&ft:locale=en-US) : Associate child cases to an HR case. [Delegation list](https://www.servicenow.com/docs/access?context=hr-agent-ws-lists&family=yokohama&ft:locale=en-US) : View cases delegated to you or that you have delegated to other HR agents. The Delegation list appears only when you have activated the Granular Delegation (com.glide.granular_service_delegation) plugin. [Agent Workspace for HR Case Management contextual side panel](https://www.servicenow.com/docs/access?context=agent-ws-hr-case-mgmt-context-sidebar&family=yokohama&ft:locale=en-US) : * Apply template values to the HR case without having to fill in values manually. * Download or delete multiple attachments at once. [Configure fields for Bulk case request](https://www.servicenow.com/docs/access?context=segment-group-aws&family=yokohama&ft:locale=en-US) : Configure fields that you want to view in the User segment group form in bulk case request through the Case Creation Configuration form. | [ ] ## Changes Between your current release family and Yokohama, some changes were made to existing Agent Workspace for HR Case Management features. {#dfrn3-agentworkspaceforhrcasemanagement-summary__entry__14} | Release | Release notes | |-|-| | Xanadu | [Reflow for configurable workspace](https://www.servicenow.com/docs/access?context=auto-reflow&family=xanadu&ft:locale=en-US) : The Agent Workspace for HR Case Management configurable workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. For information about how to upgrade, see the [#dfrn3-agentworkspaceforhrcasemanagement-summary__hr-aws-rn-accessibility](https://www.servicenow.com/docs/ruDskxFggV4f8xq37lIrUw#dfrn3-agentworkspaceforhrcasemanagement-summary__hr-aws-rn-accessibility) that follows. | | Yokohama | No updates for this release. | [ ] ## Removed Between your current release family and Yokohama, some Agent Workspace for HR Case Management features or functionality were removed. {#dfrn3-agentworkspaceforhrcasemanagement-summary__entry__20} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Deprecations Between your current release family and Yokohama, some Agent Workspace for HR Case Management features or functionality were deprecated. {#dfrn3-agentworkspaceforhrcasemanagement-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Activation information Review information on how to activate Agent Workspace for HR Case Management. {#dfrn3-agentworkspaceforhrcasemanagement-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | Install Agent Workspace for HR Case Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | Activation information : Install Agent Workspace for HR Case Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: [Agent Workspace for HR Case Management (Configurable)](https://www.servicenow.com/docs/access?context=agent-ws-hr-case-mgmt-landing-page&family=yokohama&ft:locale=en-US) is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Agent Workspace for HR Case Management we have noted them here. {#dfrn3-agentworkspaceforhrcasemanagement-summary__entry__38} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Agent Workspace for HR Case Management we have noted them here. {#dfrn3-agentworkspaceforhrcasemanagement-summary__entry__44} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Agent Workspace for HR Case Management, such as specific requirements or compliance levels. {#dfrn3-agentworkspaceforhrcasemanagement-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | Accessibility improvements : Accessibility improvements were completed to create a configurable workspace that supports WCAG 2.1 Level AA conformance. Reflow : The Configurable Workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. Page layouts are transformed into a vertical, stacked view automatically when users increase browser zoom to 400%. : This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages. See [Reflow for Configurable Workspace](https://www.servicenow.com/docs/access?context=auto-reflow&family=xanadu&ft:locale=en-US) for details. | | Yokohama | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Agent Workspace for HR Case Management we have noted them here. {#dfrn3-agentworkspaceforhrcasemanagement-summary__entry__56} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Agent Workspace for HR Case Management we have noted them here. {#dfrn3-agentworkspaceforhrcasemanagement-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | * Minimize case transfers and improve agent efficiency by viewing HR service descriptions during case creation. * View recently updated cases in list view. * Enable agents to quickly respond to HR tasks using response templates. * Enable HR agents to expedite services by creating decision trees. * Support claims in Employee Relations cases by uploading attachments in personal notes. * Benefit from accessibility improvements to create a configurable workspace that supports Web Content Accessibility Guidelines (WCAG) 2.1 Level AA conformance. See [Agent Workspace for HR Case Management (Configurable)](https://www.servicenow.com/docs/access?context=agent-ws-hr-case-mgmt-landing-page&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | * The HR Triaging Dashboard enables you to review your teams' case assignments through cases displayed as cards. Once you set up a layout for HR services, priorities, or assignment groups, moving of case cards between lanes, auto-updates the HR service, user assignment, or priority of cases. * Provide a convenient and efficient way for deskless workers to seek in-person or remote assistance, report issues, and receive guidance from HR agents through designated walk-up centers. See [Agent Workspace for HR Case Management (Configurable)](https://www.servicenow.com/docs/access?context=agent-ws-hr-case-mgmt-landing-page&family=yokohama&ft:locale=en-US) for more information. | [ ]