--- sourceDocument: yokohama Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/delta-xanadu-yokohama Release : - yokohama ft:locale : - en-US ft:publication_title : - yokohama Combined Product Files ft:clusterId : - delta3yx bundleId : - delta3yx --- # Combined AI Analytics release notes for upgrades from Xanadu to Yokohama # Combined AI Analytics release notes for upgrades from Xanadu to Yokohama {#ariaid-title1} Release version: Yokohama Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined AI Analytics release notes for upgrades from Xanadu to Yokohama This consolidated release notes document assists ServiceNow customers in upgrading AI Analytics from the Xanadu release to Yokohama. It provides a comprehensive summary of new features, changes, activation details, and important upgrade considerations to ensure a smooth transition and optimal use of AI Analytics within the Now Assist applications. Show full answer Show less ## Key Features * **Usage and Adoption Monitoring:** Enhanced indicators to track how users engage with Now Assist implementations. * **Custom Skill Details:** Access usage and performance metrics for custom AI skills via a dedicated dashboard. * **AI Guardian Analytics:** Monitor the effectiveness of guardrails applied through AI Guardian to maintain responsible AI use. * **User Search Analyzer:** Gain insights into search performance within Now Assist self-service experiences, including Virtual Agent interactions. * **Now Assist Context Menu Analytics:** Track usage and effectiveness of context menu actions in Now Assist. * **Now Assist Value Insights:** Measure estimated productivity and efficiency gains enabled by Now Assist features. ## Key Changes * The **Overall Health** dashboard was renamed to **Usage and Adoption**, now featuring expanded indicators to better reflect Now Assist usage. ## Upgrade and Activation Information * AI Analytics is installed or updated as part of Now Assist application installations or upgrades. * To activate AI Analytics features, customers must enable any Now Assist plugin available on the ServiceNow Store. * If installation or update issues arise, customers should consult the relevant knowledge articles or contact ServiceNow Support. ## Additional Considerations * **Browser Support:** AI Analytics supports major browsers including Google Chrome and Microsoft Edge. * No features were removed or deprecated in this upgrade. * There are no additional requirements, localization, or accessibility updates specific to this release. ## Practical Impact for Customers By upgrading to the Yokohama release, ServiceNow customers gain enhanced analytics capabilities that provide deeper visibility into AI-driven assistance usage and performance. This enables better measurement of AI impact on productivity and user engagement, facilitating informed decisions to optimize AI implementations within the Now Assist ecosystem. Consolidated page of all release notes for AI Analytics from Xanadu to Yokohama. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family AI Analytics release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading AI Analytics to Yokohama Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-aianalytics-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Upgrade information : AI Analytics is installed and updated when you install or update any Now Assist application. If you have issues installing or updating applications, see this [knowledge article](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1637452) for steps that may address your issue. Otherwise, you can make a Support case. | [ ] ## New features Between your current release family and Yokohama, new features were introduced for AI Analytics. {#dfrn3-aianalytics-summary__entry__8} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Usage and adoption](https://www.servicenow.com/docs/access?context=usage-and-adoption&family=yokohama&ft:locale=en-US) : Monitor key usage and adoption indicators of your Now Assist implementation. [Custom skill details](https://www.servicenow.com/docs/access?context=custom-skill-details&family=yokohama&ft:locale=en-US) : View usage and performance indicators of custom skills from the predefined custom skills dashboard page. [AI Guardian analytics](https://www.servicenow.com/docs/access?context=now-assist-guardian-analytics&family=yokohama&ft:locale=en-US) : Monitor the performance of guardrails enabled through AI Guardian. [User search analyzer](https://www.servicenow.com/docs/access?context=user-search-analyser&family=yokohama&ft:locale=en-US) : Gain insights into the search performance in Now Assist self-service experiences like Now Assist in Virtual Agent. [Now Assist context menu analytics](https://www.servicenow.com/docs/access?context=now-assist-context-menu-analytics&family=yokohama&ft:locale=en-US). : Monitor the usage and performance of Now Assist context menu actions. [Now Assist value insights](https://www.servicenow.com/docs/access?context=now-assist-value-insights&family=yokohama&ft:locale=en-US) : Track the estimated efficiency and productivity gains enabled through Now Assist. | [ ] ## Changes Between your current release family and Yokohama, some changes were made to existing AI Analytics features. {#dfrn3-aianalytics-summary__entry__14} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Overall health : The Overall health dashboard page has been renamed to Usage and Adoption. The new page includes more indicators on usage and adoption of Now Assist. | [ ] ## Removed Between your current release family and Yokohama, some AI Analytics features or functionality were removed. {#dfrn3-aianalytics-summary__entry__20} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Deprecations Between your current release family and Yokohama, some AI Analytics features or functionality were deprecated. {#dfrn3-aianalytics-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Activation information Review information on how to activate AI Analytics. {#dfrn3-aianalytics-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Activation information : AI Analytics features are available with activation of any Now Assist plugin from the ServiceNow Store. For more information, see [Install Now Assist plugins](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&family=yokohama&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for AI Analytics we have noted them here. {#dfrn3-aianalytics-summary__entry__38} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for AI Analytics we have noted them here. {#dfrn3-aianalytics-summary__entry__44} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Browser requirements : AI Analytics supports various browsers, including Google Chrome and Microsoft Edge. For more information, see [Browser support](https://www.servicenow.com/docs/access?context=browser-support&family=yokohama&ft:locale=en-US). | [ ] ## Accessibility information Review details on accessibility information for AI Analytics, such as specific requirements or compliance levels. {#dfrn3-aianalytics-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for AI Analytics we have noted them here. {#dfrn3-aianalytics-summary__entry__56} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for AI Analytics we have noted them here. {#dfrn3-aianalytics-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | * Track the usage and adoption of your Now Assist implementation. * Monitor the performance of guardrails enabled through AI Guardian. * Gain insights into the search performance in Now Assist self-service experiences. * Track the estimated efficiency and productivity gains enabled through Now Assist. See [Analyzing Now Assist performance](https://www.servicenow.com/docs/access?context=now-assist-analytics&family=yokohama&ft:locale=en-US) for more information. | [ ]