Combined Assessments and Surveys release notes for upgrades from Xanadu to Yokohama

  • Release version: Yokohama
  • Updated July 20, 2026
  • 3 minutes to read
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    Summary of Combined Assessments and Surveys release notes for upgrades from Xanadu to Yokohama

    This consolidated release notes document assists ServiceNow customers in preparing for upgrades of Assessments and Surveys from the Xanadu release family to Yokohama. It summarizes important new features, changes, upgrade tasks, and other relevant information to ensure a smooth transition and continued functionality of Assessments and Surveys.

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    Important Upgrade Information

    • Pre-Upgrade Tasks: For customers upgrading to Xanadu from versions prior to Utah, Automated Test Framework (ATF) tests need updating. Specifically, replace the "Click the Take Survey button" step with "Click the Survey card" step due to button removals on assessment or survey cards introduced in Utah.
    • Yokohama Upgrade: No additional upgrade tasks or changes were noted for the Yokohama release regarding Assessments and Surveys.

    New Features

    • Improved Survey Response Behavior (Xanadu): To align the platform and portal experience, responses to inactive survey questions are no longer viewable on the platform, matching the portal behavior. Only responses to active survey questions are accessible through the "View User Response" button on the assessment instance form, though all response data remains stored in the system.
    • Quick Start Tests: After upgrades or new deployments, customers should run quick start tests to verify Assessments and Surveys functionality. If customizations exist, copy and configure these tests accordingly.
    • Yokohama Release: No new features were introduced in this release.

    Changes, Removals, and Deprecations

    No changes, removals, or deprecations were reported for Assessments and Surveys between Xanadu and Yokohama releases.

    Activation and Requirements

    • Activation: Assessments and Surveys is an AI Platform feature active by default starting from Xanadu.
    • Additional Requirements, Browser, Accessibility, and Localization: No updates or new requirements were introduced between these releases.

    Key Outcomes for ServiceNow Customers

    • Post-upgrade, expect consistent survey response visibility across platform and portal, enhancing user experience and data clarity.
    • Run and adapt quick start tests after upgrades to ensure your Assessments and Surveys continue to operate correctly, especially if you have customizations.
    • The upgrade to Yokohama does not introduce breaking changes or additional configurations, simplifying the upgrade process.
    • Automated tests require adjustment if upgrading from versions before Utah to Xanadu due to UI changes in survey interaction.

    Consolidated page of all release notes for Assessments and Surveys from Xanadu to Yokohama.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Assessments and Surveys release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Assessments and Surveys to Yokohama

    Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Xanadu

    Update the Automated Test Framework (ATF) tests, if you're upgrading to Xanadu from any version prior to Utah. In the Utah release, all the buttons on the assessments or surveys cards have been removed. To run ATF tests successfully, the Click the Take Survey button step must be replaced with the Click the Survey card step for all tests that have this step.

    Yokohama

    		 No updates for this release.

    New features

    Between your current release family and Yokohama, new features were introduced for Assessments and Surveys.

    Release Release notes

    Xanadu
    Improved Survey Response Behavior
    To ensure consistency between the platform and portal, user responses to inactive survey questions are no longer viewable. Previously:
    • On the platform, while taking the survey/assessment, both active and inactive questions were visible.
    • On the portal, only active questions were visible.
    This update aligns platform and portal behavior. Only responses to active survey questions are accessible through the View User Response button on the assessment instance form, even if the user had answered them while the question was active. However, the responses will still be retained in the respective tables (the response data will not be deleted from the instance). On the response form, only active questions will be displayed
    Quick start tests for Assessments and Surveys

    After upgrades and deployments of new applications or integrations, run quick start tests to verify that Assessments and Surveys works as expected. If you customized Assessments and Surveys, copy the quick start tests and configure them for your customizations.

    For more information, see Quick start tests for Assessments and Surveys.

    Yokohama

    		 No updates for this release.

    Changes

    Between your current release family and Yokohama, some changes were made to existing Assessments and Surveys features.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Removed

    Between your current release family and Yokohama, some Assessments and Surveys features or functionality were removed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Deprecations

    Between your current release family and Yokohama, some Assessments and Surveys features or functionality were deprecated.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Activation information

    Review information on how to activate Assessments and Surveys.

    Release Release notes

    Xanadu

    Assessments and Surveys is a ServiceNow AI Platform feature that is active by default.

    Yokohama

    		 No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for Assessments and Surveys we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Assessments and Surveys we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Assessments and Surveys, such as specific requirements or compliance levels.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Assessments and Surveys we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Assessments and Surveys we have noted them here.

    Release Release notes

    Xanadu
    • View the user responses only for active questions.

    See Exploring Assessments and Surveys for more information.

    Yokohama

    		 No updates for this release.