Combined Audit Management release notes for upgrades from Xanadu to Yokohama

  • Release version: Yokohama
  • Updated July 20, 2026
  • 5 minutes to read
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    Summary of Combined Audit Management release notes for upgrades from Xanadu to Yokohama

    This consolidated guide provides important information for ServiceNow customers upgrading Audit Management from the Xanadu release family to the Yokohama release family. It summarizes new features, changes, accessibility improvements, and activation instructions to help you prepare for and execute your upgrade effectively.

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    New Features

    • Audit Report Generation: Generate audit reports for engagements using Microsoft Word templates via the Audit Workspace. Reports can be managed as cloud files on Microsoft SharePoint or as attachments linked to engagement records.
    • Cloud Document Management: Upload documents from your local computer as cloud files and link them to any ServiceNow record. Files can be stored in predefined folder paths for better organization.
    • User Role Enhancements: New roles introduced include:
      • Audit Approver (snaudit.approver): Allows users to approve engagements and audit plans; classified as a lite operator role.
      • Audit Reader (snaudit.reader): Grants read-only access to audit entities such as engagements, plans, observations, and tasks; also a lite operator role.
    • Matrix Report in Audit Workspace: Enables analysis of relationships between variables, supporting risk assessment and documentation via the Risk and Controls Matrix.
    • Entity-Based Access: Provides granular access control by enabling configurations based on entities, entity classes, and types, ensuring users with proper roles access relevant audit-related tables.

    Changes

    • Domain Separation: Updates to domain assignment processes improve data segregation for Managed Service Providers in Audit Management and Advanced Audit.
    • Role Changes: The Audit Approver role now acts as a lite operator role with approval capabilities for audit workflows.
    • Configurable Workspace Reflow: The Audit Management workspace supports reflow, allowing zoom up to 400% in browsers without loss of content or functionality, enhancing usability.

    Accessibility Improvements

    The Audit Management configurable workspace now supports WCAG 2.1 Level AA conformance, including:

    • Reflow support for zooming pages and content up to 400% without loss of functionality.
    • Automatic transformation of page layouts into vertical stacked views at high zoom levels to aid users with low vision.
    • Option to disable reflow through a system property if required.

    Activation and Installation

    • Audit Management can be installed by requesting it from the ServiceNow Store.
    • Policy and Compliance Management is also available via the ServiceNow Store for related needs.
    • Refer to the ServiceNow Store version history for cumulative release notes and app availability.

    Additional Notes

    • No features were removed or deprecated between the Xanadu and Yokohama releases.
    • There are no new browser or localization requirements introduced in these releases.
    • Cloud document management enhancements enable sharing a single cloud file across multiple Governance, Risk, and Compliance (GRC) records.

    By upgrading to Yokohama, ServiceNow customers can expect enhanced reporting capabilities, improved document management, refined user roles for better security and collaboration, and improved accessibility ensuring compliance with modern standards. These enhancements support streamlined audit processes and better user experiences.

    Consolidated page of all release notes for Audit Management from Xanadu to Yokohama.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Audit Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Audit Management to Yokohama

    Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    New features

    Between your current release family and Yokohama, new features were introduced for Audit Management.

    Release Release notes

    Xanadu
    Generate an audit report for an engagement using Microsoft Word template
    Use the Audit Workspace to generate audit reports for an engagement using Microsoft Word template to collaborate with your auditors in an effortless and user-friendly manner. You can manage the generated report as a cloud file either on cloud (Microsoft SharePoint) or as a sys_attachment that is attached to the engagement record.
    Cloud document management
    Upload documents from your local computer as cloud files and link them to any record in ServiceNow. You can upload files to a predefined folder path and location.
    User role enhancements in Audit Management
    The following roles have been added:
    • Use the Audit approver (sn_audit.approver) role to approve an engagement and audit plan. Anyone with this role can be a part of an approver list. This role is also classified as a lite operator role.
    • Use the Audit reader (sn_audit.reader) role to view the audit-related entities, such as engagements, plans, observations, and audit tasks. Anyone with this role has exclusive read access to all the entities in the Audit Management application. This role is also classified as a lite operator role.

    Yokohama
    Matrix report in the Audit Workspace
    Analyze relationships between different variables by using a Matrix report that presents data in a structured format. Assess and document risks and the internal controls designed to mitigate those risks through the Risk and Controls Matrix.
    Entity Based Access for Audit Management
    Entity-based access enables you to create configurations for entities, entity classes, and entity types. When a user is qualified based on these configurations and has the minimum required roles, they can access to the following tables:
    • Engagement
    • Test Plan
    • Control Test
    • Observation
    • Control to Engagement
    • Test Plan to Engagement
    • Risk to Engagement
    • Issue to Engagement
    • Entity to Engagement

    Changes

    Between your current release family and Yokohama, some changes were made to existing Audit Management features.

    Release Release notes

    Xanadu
    Domain separation and Audit Management
    Changes are made to the domain assignment process to manage data segregation by the Managed Service Providers related to the objects in Audit Management and Advanced Audit.
    Role change for users approving workflows
    Approvers for an engagement and audit plan can also use the Audit approver (sn_audit.approver) role as a lite operator role to approve audit workflows.

    Yokohama
    Reflow for Configurable Workspace
    The Audit Management configurable workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality.

    Removed

    Between your current release family and Yokohama, some Audit Management features or functionality were removed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Deprecations

    Between your current release family and Yokohama, some Audit Management features or functionality were deprecated.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Activation information

    Review information on how to activate Audit Management.

    Release Release notes

    Xanadu

    Install Policy and Compliance Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Yokohama

    Install Audit Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Additional requirements

    If any additional requirements were introduced or changed for Audit Management we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Audit Management we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Audit Management, such as specific requirements or compliance levels.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama
    Accessibility improvements
    Accessibility improvements were completed to create a configurable workspace that supports WCAG 2.1 Level AA conformance.
    Reflow
    The Configurable Workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. Page layouts are transformed into a vertical, stacked view automatically when users increase browser zoom to 400%. This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages. See Reflow for Configurable Workspace.

    Localization information

    If there are specific localization considerations for Audit Management we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Audit Management we have noted them here.

    Release Release notes

    Xanadu
    • Manage your documents and work papers in Audit Management as cloud files.
    • Link cloud files to any GRC record and share a single cloud file with multiple records.
    • Upload documents from your local computer as cloud files and link them to any record in ServiceNow.
    • Use the lite roles introduced in Audit Management for lighter business operations.

    See Audit Management for more information.

    Yokohama
    • Analyze relationships between different variables, such as assessing risks and controls, by using the Matrix report in Audit Workspace.
    • Manage your documents and work papers in Audit Management as cloud files.
    • Upload documents from your local computer as cloud files and link them to any record in your ServiceNow instance.
    • Share a single cloud file with multiple records by linking it to any GRC record.
    • Benefit from accessibility improvements to create a configurable workspace that supports Web Content Accessibility Guidelines (WCAG) 2.1 Level AA conformance.

    See Audit Management for more information.