--- sourceDocument: yokohama Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/delta-xanadu-yokohama Release : - yokohama ft:locale : - en-US ft:publication_title : - yokohama Combined Product Files ft:clusterId : - delta3yx bundleId : - delta3yx --- # Combined Benchmarks release notes for upgrades from Xanadu to Yokohama # Combined Benchmarks release notes for upgrades from Xanadu to Yokohama {#ariaid-title1} Release version: Yokohama Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Benchmarks release notes for upgrades from Xanadu to Yokohama This consolidated release notes summary provides ServiceNow customers with detailed information about Benchmarks updates when upgrading from the Xanadu to the Yokohama release. It covers new features, changes, activation instructions, and relevant notes to help you prepare for and understand the impact of upgrading Benchmarks within your ServiceNow environment. Show full answer Show less ## New Features * **Xanadu:** Introduction of new self-solved deflection KPIs including: * Self-solved using AI search QnA * Self-solved using Proactive Engagement for DeX These KPIs enable organizations to better track self-solved incidents and deflections. * **Yokohama:** Added new KPIs to enhance visibility into call deflection and self-service usage: * Call deflection - percentage KPI to measure incidents created via Proactive Engagement and Digital End-User Experience self-service * Self-solved percentage KPI showing resolution counts through Digital End-User Experience channels such as Desktop Assistant, Now Assist panel, and Employee portal * Knowledge Articles created using Now Assist KPI under Productivity moments, indicating knowledge base article creation activity * Benchmarks for HR Service Management (HRSM) indicators to compare your performance with peer organizations ## Changes, Removals, and Deprecations There were no changes, feature removals, or deprecations related to Benchmarks between the Xanadu and Yokohama releases. ## Activation Information * Benchmarks is a ServiceNow AI Platform feature and is **active by default** in both Xanadu and Yokohama releases. * The Benchmarks dashboard is automatically installed with these releases and available via the ServiceNow Store. * Ensure you have access to the ServiceNow Store to enable and manage Benchmarks features. ## Additional Notes * There are no new additional system requirements, browser requirements, accessibility considerations, or localization updates for Benchmarks between these releases. * Highlighted improvements include the introduction of new KPIs to better understand self-service engagement and productivity, as well as benchmarking capabilities for HRSM performance comparison. ## Practical Benefits for ServiceNow Customers Upgrading Benchmarks from Xanadu to Yokohama enables you to: * Gain deeper insights into self-solved incidents and call deflections using AI and proactive engagement metrics. * Measure the effectiveness of Digital End-User Experience channels like Desktop Assistant and Now Assist. * Track knowledge article creation activity driven by Now Assist to enhance knowledge management productivity. * Benchmark HR Service Management performance to identify improvement areas relative to peers. * Access an active, pre-installed Benchmarks dashboard for immediate use post-upgrade. Consolidated page of all release notes for Benchmarks from Xanadu to Yokohama. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Benchmarks release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Benchmarks to Yokohama Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-benchmarks-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## New features Between your current release family and Yokohama, new features were introduced for Benchmarks. {#dfrn3-benchmarks-summary__entry__8} | Release | Release notes | |-|-| | Xanadu | [Benchmark KPIs](https://www.servicenow.com/docs/access?context=c_BenchKPIConfig&family=xanadu&ft:locale=en-US) : The new Self-solved using AI search QnA and Self-solved using Proactive Engagement for DeX KPIs added to the self-solved deflections are benchmarked for all the cohorts. These new contributing indicators help organizations track the self-solved deflection. | | Yokohama | * New KPIs are added to the Call deflection - percentage. These new KPIs help you understand the number of Incidents that are created using Proactive Engagement and Digital End-User Experience self service. * New KPI is added to the self-solved percentage. This new KPI shares the number of times the issue is resolved using the Digital End-User Experience self service channels like Desktop Assistant, Now Assist panel, and Employee portal. * The new KPI Knowledge Articles created using Now Assist is added to Productivity moments. This primary indicator shows how many knowledge base articles are created using Now Assist in a given period of time. * Leverage benchmarking for HRSM indicators to evaluate your performance in comparison to your peers. | [ ] ## Changes Between your current release family and Yokohama, some changes were made to existing Benchmarks features. {#dfrn3-benchmarks-summary__entry__14} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Removed Between your current release family and Yokohama, some Benchmarks features or functionality were removed. {#dfrn3-benchmarks-summary__entry__20} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Deprecations Between your current release family and Yokohama, some Benchmarks features or functionality were deprecated. {#dfrn3-benchmarks-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Activation information Review information on how to activate Benchmarks. {#dfrn3-benchmarks-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | Benchmarks is a ServiceNow AI Platform feature that is active by default. The new Benchmarks dashboard is automatically installed with Xanadu and is available from the ServiceNow Store. | | Yokohama | Activation information : Benchmarks is a ServiceNow AI Platform feature that is active by default. The new Benchmarks dashboard is automatically installed with Yokohama and is available from the ServiceNow Store. Important: Benchmarks is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Benchmarks we have noted them here. {#dfrn3-benchmarks-summary__entry__38} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Benchmarks we have noted them here. {#dfrn3-benchmarks-summary__entry__44} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Benchmarks, such as specific requirements or compliance levels. {#dfrn3-benchmarks-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Benchmarks we have noted them here. {#dfrn3-benchmarks-summary__entry__56} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Benchmarks we have noted them here. {#dfrn3-benchmarks-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | Experience the all-new KPI in the self-solved deflections category of ITSM Benchmarks to help resolve the digital issues encountered by users on a daily basis. See [Benchmarks](https://www.servicenow.com/docs/access?context=r_Benchmarks&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | 1. Experience the new Key Performance Indicator (KPI) for Now Assist under Productivity moments per user of ITSM Benchmarks to understand the benefits of Now Assist features like Knowledge Article generation. 2. Benchmark the all new HRSM indicator to help evaluate the performance in comparison to your peers. See [\[Placeholder link text to key bundle-itsm.r_Benchmarks\]](https://www.servicenow.com/docs/access?context=r_Benchmarks&family=yokohama&ft:locale=en-US) for more information. | [ ]