Combined Business Continuity Management release notes for upgrades from Xanadu to Yokohama

  • Release version: Yokohama
  • Updated July 20, 2026
  • 7 minutes to read
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    Summary of Combined Business Continuity Management release notes for upgrades from Xanadu to Yokohama

    This consolidated release notes document guides ServiceNow customers through the upgrade process of Business Continuity Management (BCM) from the Xanadu release to Yokohama. It summarizes new features, changes, and important upgrade tasks to ensure a smooth transition and enhanced BCM capabilities.

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    Key Features

    • Business Impact Analysis (BIA) Enhancements:
      • Xanadu introduced the ability to analyze asset dependencies, recovery time objectives, and backup needs using the latest BIA records.
      • Yokohama allows conducting BIAs using the latest assessment templates, supporting diverse question types and automated response calculations for recovery tier, RPO, RTO, and maximum tolerable downtime.
    • Plan and Asset Management:
      • In Xanadu, improved visibility into asset relationships, primary scopes, and hierarchical views to identify discrepancies in recovery objectives.
      • Yokohama introduced nested plans within events, enabling activation of multiple cross-referenced plans and organizing event tasks with a hierarchical work-breakdown structure (WBS).
    • Recovery Tasks and Exercises:
      • Xanadu supports tagging assets to recovery tasks, previewing execution order, detecting cyclic dependencies, and estimating recovery times.
      • Exercises enable assessment and tracking of recovery efforts during activated plans or actual events.
    • Crisis Map and UI Improvements:
      • Yokohama adopts the latest UI Builder components for the Crisis map, improving performance, offering enhanced filtering (by alert state, severity, location, source), detailed alert queries, and editing capabilities.
    • PDF Template Enhancements (Xanadu):
      • Improved formatting for BIAs, BCPs, and events, including tabular event tasks, asset owner details, dependency tables, and PDF creation date display.

    Changes

    • Xanadu enabled adding Windows and Linux server assets within their respective element definitions but restricted their use in hardware element filters.
    • Yokohama deprecated the BCM Classic Workspace due to incompatibility with new features; customers are encouraged to transition to the BCM Configurable Workspace for full support and functionality.

    Upgrade Considerations

    • Pre- and Post-Upgrade Tasks: After upgrading to Xanadu, relationship tables in plan records become viewable only after running the scheduled job “Update BCP dependencies snapshot” or manually updating dependencies.
    • There are no new updates or additional requirements introduced specifically in Yokohama beyond feature improvements.
    • Business Continuity Management installation and updates continue to be managed through the ServiceNow Store.

    Technical and Compliance Information

    • Browser Support: BCM supports Google Chrome, Firefox (including ESR), Microsoft Edge Chromium, and Safari 12.0 or later in both Xanadu and Yokohama releases.
    • Accessibility: Xanadu improved screen reader support for key BCM features, while Yokohama resolved accessibility issues in the Crisis map by replacing map components with an updated Geomap component.
    • Localization: No specific localization updates were introduced in these releases.

    What Customers Can Expect

    • Improved ability to analyze and manage business impact and recovery plans with up-to-date dependency data and hierarchical planning views.
    • Enhanced user experience through the adoption of modern UI components and streamlined navigation in the Crisis map and BCM workspaces.
    • Greater control and visibility over recovery task execution order and event exercises to efficiently manage business continuity events.
    • Continued support and installation through the ServiceNow Store, ensuring access to the latest BCM capabilities.

    Consolidated page of all release notes for Business Continuity Management from Xanadu to Yokohama.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Business Continuity Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Business Continuity Management to Yokohama

    Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Xanadu

    The relationship tables introduced in the plan records are generated by the Update BCP dependencies snapshot scheduled job. After upgrading to the Xanadu release, you can view these tables only after the scheduled job has run or by manually selecting the Update dependencies button.

    Yokohama

    		 No updates for this release.

    New features

    Between your current release family and Yokohama, new features were introduced for Business Continuity Management.

    Release Release notes

    Xanadu
    Create a business impact analysis
    Analyze the business impact of an asset's dependencies by using the latest updates from the most recent Business Impact Analysis (BIA) record. You can also determine the recovery time frame and data backup needs for the asset.
    Create a business continuity plan
    Access the Business Impact Analysis (BIA) record from the BIA column in the plan asset form. This column has been updated from a document ID type to a reference type so that you can update the BIA information and navigate to the plan record.
    Identify the assets that are affected when a primary scope is operationally down by marking an asset as a primary scope and identifying its related assets. This way, you get a clear view of the relationships between assets.
    Add asset and scope to the BCP
    Identify the discrepancies between the primary and related assets by using the hierarchical view in the plan record. This way, you can address the gaps in the Recovery Time Objective (RTO), Recovery Point Objective (RPO), or Recovery Tier (RT) values.
    Dependency Configuration records
    Access up-to-date information on the dependencies that are related to the BIA, plans, or events. You can analyze how these dependencies affect your business.
    Add recovery tasks
    Calculate the time that it takes to recover each event asset by tagging the assets to the recovery tasks.
    Create New Recovery task form
    Preview the execution order of the recovery tasks by their dependencies during an exercise or an actual event. You can identify any cyclic dependencies in the recovery tasks that might trigger error notifications and stop further actions on that recovery task. You can also record the estimated time that is required for a recovery task directly on the recovery task form.
    Create an exercise
    Assess the time and effort for an activated plan and the recovery of the impacted assets. You can track the status of an open activated plan and monitor the progress during an actual event.
    Format PDF templates for BIAs, BCPs, and events
    Improve the content in PDFs of BIAs, plans, and events by implementing a new layout:
    • Arrange the various event tasks in a table format.
    • Include the details of the asset owner and the description from the Business Impact Analysis.
    • Display a table that outlines the dependencies of the plan assets.
    • Mark the date of the PDF creation on the front page.

    Yokohama
    Using latest assessment for conducting BIAs
    Conduct a Business Impact Analysis (BIA) by using the latest assessment template. The assessment template enables you to create questions of different types and automate the responses from existing data sources. You can configure the logic for calculating the recovery tier, recovery point objective, recovery time objective, or maximum tolerable downtime.
    Adopting UIB page for improved performance

    Leverage the Crisis map functionality that includes the latest UIB components. By adopting the UIB components, you can help to minimize development efforts and get more configuration options within the Crisis map application.

    You can filter alerts by their state (active or inactive), severity level, location (regions), or source. You can refine your search, perform detailed queries, or edit actions on the alerts, so that it's easier to find both the alerts and assets on the map. Additionally, you can set the secondary values such as urgency, severity, category for the alerts in the Details card.

    Using nested plans

    Create nested plans in an event so that you can activate cross-references to multiple plans. You can use the hierarchical view to organize nested event tasks according to their dependencies with the work-breakdown structure (WBS) functionality. You can also monitor the progress bar to track the creation of related plans, event assets, or event tasks.

    Changes

    Between your current release family and Yokohama, some changes were made to existing Business Continuity Management features.

    Release Release notes

    Xanadu
    Element definitions and variables
    You can now add a Windows server asset in the Windows server element definition or a Linux server asset in the Linux server element definition. However, you can’t add the Windows server asset or the Linux server asset in the filter of the Hardware element definition.

    Yokohama
    Using latest assessment for conducting BIAs
    You can use the latest assessment template to conduct the Business Impact Analysis (BIA).

    Removed

    Between your current release family and Yokohama, some Business Continuity Management features or functionality were removed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Deprecations

    Between your current release family and Yokohama, some Business Continuity Management features or functionality were deprecated.

    Release Release notes

    Xanadu
    • The BCM Classic Workspace isn’t compatible with the new features and enhancements that were introduced with the Xanadu release. Any issues and errors encountered with its continued use aren't supported. To avoid any disruptions, transition to the BCM Configurable Workspace.
      Note:
      Although the BCM Classic Workspace is still available through the URLs after its deprecation, it doesn't appear in the navigation menu.

    Yokohama

    		 No updates for this release.

    Activation information

    Review information on how to activate Business Continuity Management.

    Release Release notes

    Xanadu

    Install Business Continuity Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Yokohama

    Install Business Continuity Management by requesting it from ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Additional requirements

    If any additional requirements were introduced or changed for Business Continuity Management we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Business Continuity Management we have noted them here.

    Release Release notes

    Xanadu
    Business Continuity Management requires the following browsers:
    • Google Chrome
    • Firefox and Firefox Extended Support Release (ESR)
    • Microsoft Edge Chromium
    • Safari 12.0 and later versions

    Yokohama
    Business Continuity Management requires the following browsers:
    • Google Chrome
    • Firefox and Firefox Extended Support Release (ESR)
    • Microsoft Edge Chromium
    • Safari 12.0 and later versions

    Accessibility information

    Review details on accessibility information for Business Continuity Management, such as specific requirements or compliance levels.

    Release Release notes

    Xanadu

    Accessibility improvements for the Business Continuity Workspace include the following updates.

    Screen reader support has been improved for the following features:
    • Business impact analysis assessment
    • Business impact analysis dashboard
    • Contributors side panel
    • Assets tab in the plans and events (Element picker)

    Yokohama

    Various accessibility issues in the Crisis map application have been resolved with the implementation of the Geomap [sn_geo_map] component, which has replaced the FAM Map [sn-fam-map] component.

    Localization information

    If there are specific localization considerations for Business Continuity Management we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Business Continuity Management we have noted them here.

    Release Release notes

    Xanadu
    • Review the types, relationships, and sources of relationships for an asset through updated plan records.
    • Access the most current information on the dependencies that are related to the Business Impact Analysis (BIA), plans, or events.
    • Manage and assess the recovery tasks that are listed within your plan. You can organize the tasks by their dependencies.

    See Business Continuity Management for more information.

    Yokohama
    • Use the latest assessment template to perform a Business Impact Analysis.
    • Create nested plans in an event so that you can activate cross-references to multiple plans.
    • Use the hierarchical view in the plans to organize nested event tasks according to their dependencies.
    • Use the Crisis map functionality that includes the latest UIB components.

    See Business Continuity Management for more information.