Combined Care Team Operations for Healthcare IT release notes for upgrades from Xanadu to Yokohama

  • Release version: Yokohama
  • Updated July 20, 2026
  • 3 minutes to read
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    Summary of Combined Care Team Operations for Healthcare IT Release Notes for Upgrades from Xanadu to Yokohama

    This consolidated guide details the upgrades and enhancements for ServiceNow's Care Team Operations for Healthcare IT when moving from the Xanadu release to the Yokohama release. The information helps you prepare for the upgrade by summarizing new features, changes, and any relevant activation steps or requirements.

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    New Features

    • Healthcare IT Case Overview: Expanded capabilities to support custom support requests tailored to your organization’s IT department needs.
    • Care Team Portal IT Requests: Introduction of pre-configured record producers that allow users to request IT support directly from the Care Team Portal.
    • Healthcare IT Cases and Incident Synchronization: Integration between Healthcare IT cases and IT incidents provides care teams full visibility into reported IT cases and enables IT support teams to manage and fulfill these cases efficiently as incidents.

    Upgrade Preparation and Activation

    There are no specific pre- or post-upgrade tasks noted between Xanadu and Yokohama releases for this product. However, to enable Care Team Operations for Healthcare IT in Yokohama, you must install the application via the ServiceNow Store by submitting a request. Refer to the ServiceNow Store for app availability and cumulative release notes.

    Changes, Removals, and Deprecations

    No changes, removals, or deprecations were recorded for Care Team Operations for Healthcare IT between the Xanadu and Yokohama releases.

    Additional Requirements and Compatibility

    No new browser requirements, accessibility considerations, or localization updates were introduced with this upgrade.

    Key Outcomes for ServiceNow Customers

    • Streamline healthcare IT support by enabling direct IT support requests from care teams.
    • Improve IT case visibility for care teams and enhance incident management efficiency for IT support staff.
    • Implement the latest features without concern for deprecated functionality or complex upgrade tasks.

    Consolidated page of all release notes for Care Team Operations for Healthcare IT from Xanadu to Yokohama.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Care Team Operations for Healthcare IT release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Care Team Operations for Healthcare IT to Yokohama

    Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    New features

    Between your current release family and Yokohama, new features were introduced for Care Team Operations for Healthcare IT.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama
    Healthcare IT case overview

    Expand healthcare cases to support custom support requests for your organization’s IT department.

    Care Team Portal IT requests

    Request support from your organization’s IT department with pre-configured record producers.

    Healthcare IT cases and incident synchronization
    Care Team Operations for Healthcare IT links Healthcare IT cases and incidents, enabling care teams to get visibility into all IT cases reported by their team while also providing IT support teams with the ability to fulfill cases as incidents

    Changes

    Between your current release family and Yokohama, some changes were made to existing Care Team Operations for Healthcare IT features.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Removed

    Between your current release family and Yokohama, some Care Team Operations for Healthcare IT features or functionality were removed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Deprecations

    Between your current release family and Yokohama, some Care Team Operations for Healthcare IT features or functionality were deprecated.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Activation information

    Review information on how to activate Care Team Operations for Healthcare IT.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    Install Care Team Operations for Healthcare IT by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Additional requirements

    If any additional requirements were introduced or changed for Care Team Operations for Healthcare IT we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Care Team Operations for Healthcare IT we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Care Team Operations for Healthcare IT, such as specific requirements or compliance levels.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Care Team Operations for Healthcare IT we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Care Team Operations for Healthcare IT we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama
    • Automate healthcare operations by enabling IT support request creation and fulfillment.
    • Create IT support requests from directly within the Care Team Portal.
    • Gain full visibility into reported IT cases while enabling IT teams to manage and fulfill them as incidents efficiently.

    See Care Team Operations for Healthcare IT for more information.