--- sourceDocument: yokohama Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/delta-xanadu-yokohama Release : - yokohama ft:locale : - en-US ft:publication_title : - yokohama Combined Product Files ft:clusterId : - delta3yx bundleId : - delta3yx --- # Combined Care Team Operations for Healthcare IT release notes for upgrades from Xanadu to Yokohama # Combined Care Team Operations for Healthcare IT release notes for upgrades from Xanadu to Yokohama {#ariaid-title1} Release version: Yokohama Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Care Team Operations for Healthcare IT Release Notes for Upgrades from Xanadu to Yokohama This consolidated release notes document provides ServiceNow customers with essential information for upgrading Care Team Operations for Healthcare IT from the Xanadu release family to Yokohama. It summarizes new features, changes, activation instructions, and other relevant details to help you prepare and implement the upgrade effectively. Show full answer Show less ## New Features * **Healthcare IT Case Overview:** Enables expansion of healthcare cases to support custom IT support requests tailored to your organization's needs. * **Care Team Portal IT Requests:** Allows users to request IT support directly through pre-configured record producers within the Care Team Portal, streamlining request submission. * **Healthcare IT Cases and Incident Synchronization:** Links healthcare IT cases with incidents, giving care teams visibility into IT cases reported by their team and empowering IT support teams to fulfill these as incidents efficiently. ## Changes, Removed Features, and Deprecations There are no changes, removals, or deprecations reported between the Xanadu and Yokohama releases for Care Team Operations for Healthcare IT. ## Upgrade Preparation and Activation Before upgrading, review the pre- and post-upgrade tasks outlined in the release notes to ensure a smooth transition. To activate Care Team Operations for Healthcare IT in Yokohama, request and install the application from the ServiceNow Store. This centralized access simplifies app procurement and management. ## Additional Requirements and Compatibility There are no new additional requirements, browser requirements, accessibility, or localization considerations introduced in the Yokohama release for this product. ## Key Outcomes for ServiceNow Customers * Streamlined IT support request creation and management directly within healthcare team workflows. * Improved visibility and synchronization between healthcare IT cases and IT incident management. * Efficient fulfillment of IT support requests by IT teams, enhancing operational collaboration. * Simplified upgrade process with clear activation instructions and no deprecated or removed features to impact functionality. Consolidated page of all release notes for Care Team Operations for Healthcare IT from Xanadu to Yokohama. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Care Team Operations for Healthcare IT release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Care Team Operations for Healthcare IT to Yokohama Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-careteamoperationsforhealthcareit-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## New features Between your current release family and Yokohama, new features were introduced for Care Team Operations for Healthcare IT. {#dfrn3-careteamoperationsforhealthcareit-summary__entry__8} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Healthcare IT case overview](https://www.servicenow.com/docs/access?context=hcl-cto-it-case&family=yokohama&ft:locale=en-US) : Expand healthcare cases to support custom support requests for your organization's IT department. [Care Team Portal IT requests](https://www.servicenow.com/docs/access?context=requesting-cto-it&family=yokohama&ft:locale=en-US) : Request support from your organization's IT department with pre-configured record producers. [Healthcare IT cases and incident synchronization](https://www.servicenow.com/docs/access?context=fulfilling-cto-it&family=yokohama&ft:locale=en-US) : Care Team Operations for Healthcare IT links Healthcare IT cases and incidents, enabling care teams to get visibility into all IT cases reported by their team while also providing IT support teams with the ability to fulfill cases as incidents | [ ] ## Changes Between your current release family and Yokohama, some changes were made to existing Care Team Operations for Healthcare IT features. {#dfrn3-careteamoperationsforhealthcareit-summary__entry__14} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Removed Between your current release family and Yokohama, some Care Team Operations for Healthcare IT features or functionality were removed. {#dfrn3-careteamoperationsforhealthcareit-summary__entry__20} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Deprecations Between your current release family and Yokohama, some Care Team Operations for Healthcare IT features or functionality were deprecated. {#dfrn3-careteamoperationsforhealthcareit-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Activation information Review information on how to activate Care Team Operations for Healthcare IT. {#dfrn3-careteamoperationsforhealthcareit-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Activation information : Install Care Team Operations for Healthcare IT by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Care Team Operations for Healthcare IT is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Care Team Operations for Healthcare IT we have noted them here. {#dfrn3-careteamoperationsforhealthcareit-summary__entry__38} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Care Team Operations for Healthcare IT we have noted them here. {#dfrn3-careteamoperationsforhealthcareit-summary__entry__44} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Care Team Operations for Healthcare IT, such as specific requirements or compliance levels. {#dfrn3-careteamoperationsforhealthcareit-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Care Team Operations for Healthcare IT we have noted them here. {#dfrn3-careteamoperationsforhealthcareit-summary__entry__56} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Care Team Operations for Healthcare IT we have noted them here. {#dfrn3-careteamoperationsforhealthcareit-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | * Automate healthcare operations by enabling IT support request creation and fulfillment. * Create IT support requests from directly within the Care Team Portal. * Gain full visibility into reported IT cases while enabling IT teams to manage and fulfill them as incidents efficiently. See [Care Team Operations for Healthcare IT](https://www.servicenow.com/docs/access?context=hcls-cto-it-app&family=yokohama&ft:locale=en-US) for more information. | [ ]