Combined Cloud Account Management release notes for upgrades from Xanadu to Yokohama

  • Release version: Yokohama
  • Updated July 20, 2026
  • 4 minutes to read
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    Summary of Combined Cloud Account Management Release Notes for Upgrades from Xanadu to Yokohama

    This consolidated release notes page provides ServiceNow customers with a comprehensive summary of new features, changes, and important upgrade information for Cloud Account Management (CAM) from the Xanadu release through to Yokohama. It is designed to help you prepare for the upgrade and understand the enhancements introduced in the Yokohama release.

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    Key Features

    • Data Visualization and Compliance: CAM now includes Cloud Configuration Governance with prebuilt policies that scan AWS, Azure, and GCP accounts to identify violations and categorize their severity. This enables automated detection of compliance issues across multiple cloud platforms.
    • Account Requests and Provisioning: Support for AWS accounts and Azure subscriptions via direct API integrations, as well as Terraform and GitHub integrations, streamlines cloud account requests and provisioning.
    • Cloud Cost Management Integration: Real-time tracking of cloud account spending is available through integration with the Cloud Cost Management Workspace, helping organizations optimize budgets. Note that this requires a Cloud Cost Management Workspace subscription.
    • Flexible Provision Modes: CAM supports infrastructure management through provision modes compatible with Terraform Cloud/Enterprise (AWS) and cloud-native interfaces (AWS and Azure). This includes policies to suspend and reactivate accounts quickly for security or operational reasons.
    • Onboarding Unmanaged Accounts: Ability to add unmanaged AWS and Azure accounts not initially created through CAM ensures consistent governance across all cloud environments.
    • Terraform API Key Setup: Enables automation of account provisioning and management through integrations with Terraform Cloud/Enterprise and AWS APIs.
    • Account Management Enhancements: Update account ownership details with optional propagation to all related configuration items, and certify accounts using organizational data certification processes to enforce compliance.
    • Request Policy Customization: Guardrails for account approval, budget approval, and configuration assignments can be customized via the Policy as Code Engine and approval sequencing can be managed using ServiceNow’s Playbooks.
    • Accessibility Improvements: Zoom functionality has been implemented across all CAM screens with multiple zoom levels ranging from 110% to 400% to enhance usability.
    • Localization Support: CAM is localized in all languages supported by the ServiceNow AI Platform.

    Upgrade and Activation Information

    • There are no changes, removals, or deprecations in CAM features between Xanadu and Yokohama releases.
    • Before upgrading, review pre- and post-upgrade tasks carefully to ensure a smooth transition.
    • To activate CAM in Yokohama, request the Cloud Workspace (snitomcam) app from the ServiceNow Store.
    • No additional browser or system requirements have been introduced in Yokohama beyond existing standards.

    Practical Benefits for ServiceNow Customers

    • Gain enhanced visibility and control over multi-cloud accounts and their compliance status through unified dashboards and automated policy enforcement.
    • Streamline cloud account provisioning and management with integrated APIs and Terraform support, reducing manual effort.
    • Optimize cloud spend with real-time cost tracking when paired with Cloud Cost Management Workspace.
    • Maintain consistent governance by onboarding unmanaged accounts and managing account ownership effectively.
    • Customize and automate approval workflows to align with organizational policies and compliance needs.
    • Improve accessibility and usability for diverse users with newly implemented zoom features and localization.

    Consolidated page of all release notes for Cloud Account Management from Xanadu to Yokohama.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Cloud Account Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Cloud Account Management to Yokohama

    Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    New features

    Between your current release family and Yokohama, new features were introduced for Cloud Account Management.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama
    About data visualization in Cloud Account Management
    Identify account violations and their severity using prebuilt policies in the Cloud Configuration Governance component. These scans support AWS, Azure, and GCP accounts. Confirm compliance and strengthen security by automatically detecting violations and categorizing them by severity across multiple cloud platforms.
    Support for AWS account and Azure subscription requests via direct API integrations or Terraform and GitHub integrations.
    Track cloud account spending details through integration with the Cloud Cost Management Workspace component. Provides real-time visibility into cloud expenditures, helping organizations stay within budget and optimize cost management.
    Note:
    Tracking of cloud account spending only works when you've a Cloud Cost Management Workspace subscription.
    About provision modes in Cloud Account Management
    Take advantage of flexible infrastructure management through provision mode, which also supports both Terraform Cloud/Terraform Enterprise (supported in AWS) and cloud native interface (supported in AWS and Azure).
    Set up suspension of an AWS account using service control policy
    Set up suspension of a subscription using Azure policy
    Suspend and reactivate accounts quickly in response to security or operational issues by leveraging a predefined AWS or Azure policy.
    Add an unmanaged cloud account
    Confirm consistent governance across all accounts with the ability to onboard accounts (AWS and Azure) created outside the CAM workflow, even for accounts that weren’t initially created through CAM.
    Set up Terraform API key in ServiceNow
    Automate account provisioning and management using popular tools through integration with Terraform Cloud/Terraform Enterprise and AWS APIs.
    Update cloud account details
    Manage account ownership for an account and optionally propagate the change to all CIs associated with that account.
    Certify an account
    Promote compliance with organizational standards by certifying cloud accounts using defined data certification processes.
    Review request policies
    Set guardrails for processes like account approval, budget approval, and configuration assignments through customizable default automated policies. Manage these policies using the existing Policy as Code Engine component.
    Customize the sequence of your approval process by using the standard playbook designer, also known as the Playbooks.

    Changes

    Between your current release family and Yokohama, some changes were made to existing Cloud Account Management features.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Removed

    Between your current release family and Yokohama, some Cloud Account Management features or functionality were removed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Deprecations

    Between your current release family and Yokohama, some Cloud Account Management features or functionality were deprecated.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Activation information

    Review information on how to activate Cloud Account Management.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    Install Cloud Workspace ( sn_itom_cam) by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Additional requirements

    If any additional requirements were introduced or changed for Cloud Account Management we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Cloud Account Management we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Cloud Account Management, such as specific requirements or compliance levels.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    Implemented zoom functionality in all screens offering zoom levels of 110%, 125%, 150%, 175%, 200%, 250%, 300%, and 400%.

    Localization information

    If there are specific localization considerations for Cloud Account Management we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    Localization is applicable to CAM in all languages supported by the ServiceNow AI Platform.

    Highlight information

    If there are specific highlight considerations for Cloud Account Management we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama
    • Create and manage cloud accounts efficiently either by manual or automated processes.
    • Manage and track cloud account requests using the requester dashboard.
    • Visualize data tailored for the admin persona with deeper insights into cloud accounts.
    • Scan accounts for configuration violations and take appropriate actions for weak passwords, pending certifications, undefined account ownership, discovery schedules, and so on.
    • Provision both Terraform Cloud/Terraform Enterprise and cloud native interface accounts.

    See Cloud Account Management for more information.