Combined Common Core release notes for upgrades from Xanadu to Yokohama

yokohama Combined Product Files

Release

yokohama

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en-US

ft:publication_title

yokohama Combined Product Files

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delta3yx

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delta3yx

Combined Common Core release notes for upgrades from Xanadu to Yokohama

Release version: Yokohama

Updated July 20, 2026

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Summary of Combined Common Core Release Notes for Upgrades from Xanadu to Yokohama

This consolidated release notes document provides ServiceNow customers with a clear summary of Common Core updates from the Xanadu release through to Yokohama. It highlights new features, changes, deprecations, activation instructions, and important upgrade considerations to help you prepare for a smooth transition to Yokohama.

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Key Features Introduced in Yokohama

Entity Based Access: Enables granular data segregation and access control, allowing administrators to restrict user access to only permitted entity-related records. Access can be managed via users, user groups, or entity user fields, enhancing data security and minimizing exposure risks.
Generative AI (Gen AI) for GRC Issue Summarization: Integrated within the Integrated Risk Management (IRM) application, this AI-powered workflow helps issue managers and analysts efficiently resolve GRC issues by generating concise summaries and targeted solutions directly in the Now Assist panel.
Enhanced GRC Licensing Summary Dashboard: Provides improved visibility into licensing treatment for users added to groups by mapped or assigned roles. It includes role hierarchy views to better understand user entitlements.
Regulatory Agency Overview Enhancements: Displays pie charts summarizing email activity by regulatory domains and offers filtering to focus on emails sent to specific agencies, with direct navigation to the Emails Tracker page.
Microsoft 365 Integration with Document Designer: Allows users to update and insert data and reports directly into Microsoft Word documents, streamlining reporting workflows.

Changes to Existing Features

Document Designer Enhancements: Users can now add up to 20 columns in tables and content blocks, and reorder columns within templates using the Microsoft Word add-in. These improvements offer greater flexibility for customizing reports to meet business needs.
Now Assist Skills Default Activation (Yokohama Patch 11): Certain Now Assist skills are enabled by default for new installations and existing customers with previously unconfigured skills, optimizing AI assistance out-of-the-box. Previously configured skills remain unchanged.
Removal of Some Now Assist Usage Measurement Features: Specific usage measurement functionalities have been removed, reflecting updates in product telemetry.

Deprecations

The template data relationship table in the Document Designer application has been deprecated and removed, requiring customers to adjust templates accordingly.

Upgrade and Activation Guidance

Before upgrading to Yokohama, review and complete all pre- and post-upgrade tasks to ensure a successful transition.
To activate Common Core features in Yokohama, install Integrated Risk Management and Now Assist for IRM via the ServiceNow Store.

Additional Notes

No updates were made to browser requirements, localization, accessibility, or other Common Core families between Xanadu and Yokohama.
Check your product entitlements to confirm access to generative AI issue summarization features.

Practical Impact for ServiceNow Customers

Upgrading to Yokohama empowers your organization with enhanced data security through entity-based access, improved efficiency in GRC issue management via AI summarization, and more flexible reporting capabilities. The default enabling of Now Assist skills further simplifies AI adoption. By understanding licensing impacts and monitoring regulatory communications more effectively, you can optimize compliance and risk management processes.

Consolidated page of all release notes for Common Core from Xanadu to Yokohama.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Common Core release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Common Core to Yokohama

Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.

New features

Between your current release family and Yokohama, new features were introduced for Common Core.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	Entity Based Access Implement data segregation and detailed access management so that users can access only the permitted data through entity-based access. Administrators can grant access to an entity's related records by adding users or user groups or by using entity user fields for entity-based access configuration. You can enhance your data security and minimize the risk of unnecessary data exposure while ensuring that only authorized users can access an entity's related records. Gen AI issue summarization Optimize the GRC issue resolution agentic AI workflow in the Integrated Risk Management application to help your issue managers and analysts resolve GRC issues with AI agents in the Now Assist panel. This workflow makes the issue resolution process more efficient by introducing targeted solutions for key steps in the issue management life cycle. Gen AI issue summarization Summarize an issue by using the Now Assist for IRM application to provide quicker context gathering and contextual awareness. You can quickly analyze the issue records, including the description, activity log, and remediation tasks, and then generate a concise summary that provides you with a concise context of the issue to help you resolve it. Check your entitlements to determine whether you have access to issue summarization. Searching user groups to understand the licensing treatment Use the enhanced GRC licensing summary dashboard to understand the licensing treatment of users that are added to the group by roles that are mapped or assigned to the group. Overview of an agency record View the pie charts that depict the total number of emails that are sent to the various regulatory domains. On the overview page of a regulatory agency, you can view the domains where the maximum number of emails were sent and access the Emails Tracker page directly from an agency record. You can also filter and display only the relevant emails that were sent to a specific agency. Document designer integration Update and add content by using Microsoft 365 for ServiceNow Reporting, which is now integrated with the Document designer application. You can insert data and reports into a Microsoft Word document.

Changes

Between your current release family and Yokohama, some changes were made to existing Common Core features.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	Column Organization You can select and reorder columns when adding a table into your template by using the Document designer Microsoft Word add-in. You can now organize your content better to meet your reporting needs. Create content configurations You can add up to 20 columns in a table and content block by using the Document designer application. You now have more flexibility with customizing your table and content block to meet your reporting needs. Yokohama Patch 11 Some Now Assist skills are now turned on by default The new default behavior works as follows: New customers: When you install a Now Assist product, designated skills are turned on automatically. Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. Changes to Now Assist usage measurement

Removed

Between your current release family and Yokohama, some Common Core features or functionality were removed.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Deprecations

Between your current release family and Yokohama, some Common Core features or functionality were deprecated.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	The template data relationship table has been removed and deprecated for the Document designer application.

Activation information

Review information on how to activate Common Core.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	Install Integrated Risk Management and Now Assist for IRM by requesting them from ServiceNow Store.

Additional requirements

If any additional requirements were introduced or changed for Common Core we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Common Core we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Accessibility information

Review details on accessibility information for Common Core, such as specific requirements or compliance levels.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Localization information

If there are specific localization considerations for Common Core we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Highlight information

If there are specific highlight considerations for Common Core we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	Generate a GRC issue action plan by using the agentic AI workflow. Segregate data by entities and granular access management when using entity-based access. Summarize an issue by using generative AI to provide quicker context gathering and contextual awareness. With this feature, you can improve the efficiency and productivity of your analysts on GRC issues. Use the enhanced GRC licensing summary dashboard to understand the licensing treatment for users that are added to the group by roles that are mapped or assigned to the group. Select a user record on the licensing summary dashboard and select the role hierarchy to see all the parent roles that are assigned to the user and their role hierarchies. Monitor the email activity from the Overview page for regulatory agencies. Update and add content by using Microsoft 365 for ServiceNow Reporting, which is now integrated with the Document designer application. Add up to 20 columns in a table and in a content block by using the Document designer application. Select and reorder columns by using the Document designer Microsoft Word add-in while creating templates. Yokohama Patch 11 Some Now Assist skills are now turned on by default. Review changes to Now Assist usage measurements. For detailed documentation, see Common GRC features.