--- sourceDocument: yokohama Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/delta-xanadu-yokohama Release : - yokohama ft:locale : - en-US ft:publication_title : - yokohama Combined Product Files ft:clusterId : - delta3yx bundleId : - delta3yx --- # Combined Common Governance, Risk, and Compliance feature release notes for upgrades from Xanadu to Yokohama # Combined Common Governance, Risk, and Compliance feature release notes for upgrades from Xanadu to Yokohama {#ariaid-title1} Release version: Yokohama Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Common Governance, Risk, and Compliance Feature Release Notes for Upgrades from Xanadu to Yokohama This consolidated release notes document covers all updates to the Common Governance, Risk, and Compliance (GRC) feature from the Xanadu release through to Yokohama. It is designed to help ServiceNow customers understand new features, changes, and important upgrade considerations when moving between these releases. No changes, removals, deprecations, or additional requirements were introduced specifically in the Yokohama release for this feature. Show full answer Show less ## Key Features Introduced from Xanadu to Yokohama * **Issue Grouping Management Method:** Enables grouping of related issues under a parent issue or managing child issues independently. New fields were added to issue records to identify group level (parent, child, standalone) and management method (parent-managed or child-managed). When managed by the parent, child issues inherit key status and response fields. * **Confidentiality and Inheritance Enhancements:** Improved controls for adding confidential and nonconfidential child issues under parent issues, plus behavior when changing confidentiality status. These changes help maintain proper data sensitivity while grouping issues. * **GRC Licensing Overview Dashboard:** A self-service dashboard to track license usage and forecast next month's usage across product families such as Integrated Risk Management, Business Continuity Management, and Privacy Management. It supports up to 12 months of unique user data and archives license consumption details for 5 years. * **GRC Employee Role:** Introduction of the GRC Employee User application and role, allowing employees to read and acknowledge policies, report risks and compliance cases, request policy exceptions, and raise inquiries via the Employee Center. This feature is applicable only to entitled customers who have installed the application. * **Lite Operator Role Enhancements:** Added new Lite Operator roles (snaudit.reader and snaudit.approver) and reclassified several existing roles as Lite Operator roles to enhance audit access. These changes apply to customers with the GRC Employee User and Business User Lite applications installed. * **Entity Filter Modification Warning:** A warning message now appears when deleting or modifying entity filters, including impact analysis on related entities, risks, and controls, to prevent unintended consequences. * **Document Designer Integration:** Microsoft 365 integration with the Document Designer application allows users to update and add content, inserting ServiceNow Reporting data and reports into Word documents. * **Role Attribution to Licensing Mapping Tab:** Added to the GRC Licensing Overview dashboard, this tab helps customers understand how licensing applies to default GRC roles, specific users, or combinations of roles for accurate license management. * **Stakeholder Mapping in Entities:** Enables defining stakeholders with customizable roles for single and composite entities, allowing inclusion of personas, groups, and users to facilitate effective team involvement in risk assessments and projects. ## Upgrade Considerations * Review and complete any pre- and post-upgrade tasks specific to the Common GRC feature before upgrading to Yokohama. * No changes or updates were introduced in Yokohama that affect the Common GRC feature, simplifying upgrade planning. * Activation of the GRC feature requires installation from the ServiceNow Store; check entitlement and subscription dashboard for access to new applications like GRC Employee User. ## Practical Benefits for ServiceNow Customers * Improved issue management and confidentiality controls streamline governance processes and enhance data security within grouped issues. * License usage visibility aids in forecasting and managing entitlements across GRC product families, helping optimize license consumption and compliance. * The new GRC Employee role empowers employees to actively participate in governance workflows, increasing organizational engagement and policy adherence. * Enhanced Lite Operator roles and document integration improve audit processes and reporting efficiency. * Stakeholder mapping within entities supports better collaboration and accountability in risk assessments and compliance projects. Consolidated page of all release notes for Common Governance, Risk, and Compliance feature from Xanadu to Yokohama. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Common Governance, Risk, and Compliance feature release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Common Governance, Risk, and Compliance feature to Yokohama Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## New features Between your current release family and Yokohama, new features were introduced for Common Governance, Risk, and Compliance feature. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__8} | Release | Release notes | |-|-| | Xanadu | [Management method in issue grouping](https://www.servicenow.com/docs/access?context=issue-grouping-in-workspaces&family=xanadu&ft:locale=en-US) : Group and manage issues from a parent issue, or manage child issues independently using the group issue management method. When you select the Management method as Manage parent, the child issues inherit the values of the State, Response, and Explanation fields from the parent issue. When Manage child is selected, the child issue maintains its own State, Response, and Explanation fields individually. As a part of this feature, the following two new fields were added on the issue record in the Issue grouping section: * Group level: Identifies whether an issue is a child, parent, or a standalone issue. * Management method: Indicates whether the issue is managed from a parent issue or as an individual child issue. [Confidentiality and inheritance enhancements in issue grouping](https://www.servicenow.com/docs/access?context=confidential-records&family=xanadu&ft:locale=en-US) : Streamline the issue grouping process with the following enhancements: * Add confidential child issues only under a confidential parent issue. * Add nonconfidential child issues under a confidential or nonconfidential parent issue. * Change a confidential parent issue to nonconfidential. This action will remove all confidential child issues under the parent issue, making them standalone issues after you save the record. Note: When you change a nonconfidential child issue to confidential, which is under a nonconfidential parent issue, this action removes the child issue from the nonconfidential parent issue. The child issue becomes a standalone issue and no longer linked to the parent issue. [GRC Licensing Overview dashboard](https://www.servicenow.com/docs/access?context=grc-licensing-summary-dashboard&family=xanadu&ft:locale=en-US) : Use the self-service GRC Licensing Overview dashboard to track license usage trends and next month's projected usage based on role allocation. You can see the monthly aggregated counts of license consumption across different product families including Integrated Risk Management, Business Continuity Management, and Privacy Management. The following infrastructure enhancements were made: * Expanded the unique user usage table capacity from 9 months to 12 months. * License consumption details are archived for five years. * Aggregated monthly counts of license usage are stored. [Introducing GRC Employee role](https://www.servicenow.com/docs/access?context=grc-common-roles&family=xanadu&ft:locale=en-US) : Install the new GRC Employee User application and assign the GRC Employee role to your employees. The users with the GRC Employee role can perform the following activities from the Employee Center: * Read and acknowledge organizational policies. * Report risk events and issues. * Request policy exceptions. * Report a compliance case to the Compliance team. * Raise inquiries and requests to the Compliance team. Note: This update is only applicable to customers who are entitled to and have installed the GRC Employee User application. For more details, review the entitlement on the subscription dashboard or contact ServiceNow. [Lite operator role enhancements](https://www.servicenow.com/docs/access?context=grc-common-roles&family=xanadu&ft:locale=en-US) : The sn_audit.reader and sn_audit.approver roles were added as Lite Operator roles. These new roles are available to all customers. The following Operator roles are reclassified as Lite Operator roles when GRC Employee User application and GRC Business User Lite applications are installed: * sn_grc.business_user * sn_risk_advanced.ara_assessor * sn_irm_cont_auth.authorization_official * sn_irm_cont_auth.reader * sn_irm_cont_auth.executive_read Note: This reclassification is only applicable to customers who are entitled to and have installed the GRC Employee User application. For more details, review the entitlement on the subscription dashboard or contact ServiceNow. [Entity filter deletion or modification warning](https://www.servicenow.com/docs/access?context=what-is-an-entity-filter&family=xanadu&ft:locale=en-US) : Avoid the unintended consequences of deleting or modifying an entity filter with a warning message. This message includes an impact analysis of the affected entity, risk, and control records. [Document designer integration](https://www.servicenow.com/docs/access?context=configuring-audit-word-based-templates&family=xanadu&ft:locale=en-US) : You can update and add content using Microsoft 365 for ServiceNow Reporting now integrated with the Document designer application to insert data and reports into a Microsoft Word document. [Role attribution to licensing mapping tab](https://www.servicenow.com/docs/access?context=grc-licensing-summary-dashboard&family=xanadu&ft:locale=en-US) : Use the Role attribution to licensing mapping tab on the GRC Licensing Overview dashboard to understand how licensing applies to roles and users. This tab helps you with the following: * Identify the license treatment for all the default GRC roles. * Determine the license treatment of a specific user based on their assigned roles. * Determine the license treatment for a specific combination of roles. [Map stakeholders in entity](https://www.servicenow.com/docs/access?context=entities-in-risk-ws&family=xanadu&ft:locale=en-US) : Use the Stakeholders related list in the entity form to define stakeholders with customizable roles relevant to single and composite entities. This feature enables effective team involvement in risk assessments and risk assessment projects. You can add persona, group, and users in the stakeholder list. | | Yokohama | No updates for this release. | [ ] ## Changes Between your current release family and Yokohama, some changes were made to existing Common Governance, Risk, and Compliance feature features. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__14} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Removed Between your current release family and Yokohama, some Common Governance, Risk, and Compliance feature features or functionality were removed. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__20} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Deprecations Between your current release family and Yokohama, some Common Governance, Risk, and Compliance feature features or functionality were deprecated. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Activation information Review information on how to activate Common Governance, Risk, and Compliance feature. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | Install GRC by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Common Governance, Risk, and Compliance feature we have noted them here. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__38} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Common Governance, Risk, and Compliance feature we have noted them here. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__44} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Common Governance, Risk, and Compliance feature, such as specific requirements or compliance levels. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Common Governance, Risk, and Compliance feature we have noted them here. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__56} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Common Governance, Risk, and Compliance feature we have noted them here. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | * Group issues within your workspaces to organize and manage related issues, and streamline the issue grouping process with the confidentiality and inheritance enhancements. * Select an existing standalone issue to serve as the parent for other related issues during issue grouping. * Track license consumption across different product families using the GRC Licensing Overview dashboard. * Use the new GRC Employee role to report or request GRC workflows, and read and acknowledge policies from the Employee Center (Only applicable to customers who are entitled to and have installed the GRC Employee User application). * Read and approve audits, and read audit related tables with the enhanced Lite Operator changes. * Update and add content using Microsoft 365 for ServiceNow Reporting now integrated with the Document designer application. See [Governance, Risk, and Compliance](https://www.servicenow.com/docs/access?context=r_WhatIsGRC&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | No updates for this release. | [ ]