Combined Compliance Case Management release notes for upgrades from Xanadu to Yokohama

  • Release version: Yokohama
  • Updated July 20, 2026
  • 5 minutes to read
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    Summary of Combined Compliance Case Management Release Notes for Upgrades from Xanadu to Yokohama

    This consolidated release notes document guides ServiceNow customers through the key updates and changes in Compliance Case Management when upgrading from the Xanadu to the Yokohama release. It highlights new features, changes, and important upgrade tasks to help ensure a smooth transition and maximize the value of the latest release.

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    Key Features

    • Regulatory Agency Library (Xanadu): Centralizes all regulatory authorities and communications, including notifications for data privacy or security breaches related to compliance cases, streamlining compliance oversight.
    • Auto-Calculation of Future Dates (Xanadu): Automates tracking of compliance cases and requests by calculating future dates for notifications and actions.
    • Smart Assessments (Yokohama): Introduces a Smart Assessment Engine allowing compliance case administrators to configure questionnaires that automatically assess employee compliance. Non-compliance outcomes guide remediation efforts. This feature is enabled by default via a new system property enablesmartassessments.
    • Unified Task-driven UI (Yokohama): Provides a consolidated Tasks page within the Employee Center for business users to efficiently view and complete all compliance-related tasks and assessments in one place.
    • Graphical Monitoring Chart (Xanadu): Enhances visibility for compliance case managers by enabling monitoring of cases by subtype classification through a graphical interface.
    • Configurable Workspace Reflow (Yokohama): Improves the user interface by supporting page and content zoom up to 400% without loss of functionality or content, enhancing usability.

    Key Changes

    • Role Updates (Yokohama): Compliance Case Management roles have been updated to support the new smart assessment functionality, affecting administrators, analysts, managers, and business users.
    • Accessibility Improvements (Yokohama): The configurable workspace now supports WCAG 2.1 Level AA conformance, including reflow capabilities for improved readability and navigation for users with low vision or accessibility needs.

    Upgrade and Activation Guidance

    Before upgrading to Yokohama, review and complete all pre- and post-upgrade tasks as outlined. Compliance Case Management and the Regulatory Agency Library apps must be installed or updated via the ServiceNow Store by submitting requests. No features or functionality were removed or deprecated between these releases.

    Additional Notes

    • No new browser or localization requirements have been introduced in these releases.
    • Reflow can be optionally disabled via system properties if desired.

    Practical Benefits for ServiceNow Customers

    Upgrading to Yokohama empowers compliance teams with streamlined regulatory oversight, automated tracking, and enhanced assessment capabilities. The unified task interface and improved accessibility features promote efficiency and inclusivity for business users managing compliance cases. Role updates ensure proper access control aligned with new functionalities, while the configurable workspace improvements enhance user experience across devices and accessibility needs.

    Consolidated page of all release notes for Compliance Case Management from Xanadu to Yokohama.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Compliance Case Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Compliance Case Management to Yokohama

    Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    New features

    Between your current release family and Yokohama, new features were introduced for Compliance Case Management.

    Release Release notes

    Xanadu
    Regulatory Agency Library
    Establish a centralized library of agencies for identifying the relevant regulatory authorities that are responsible for overseeing particular industries or sectors within each jurisdiction. The centralized library consolidates all the regulatory communications via emails and implements the notification rules for the data privacy or security breaches for the reported compliance cases.
    Auto-calculate future dates
    Set up future auto-calculations to track your compliance cases or requests.

    Yokohama
    Smart assessments in Compliance Case Management
    Utilize the Smart Assessment Engine to assess if your employees are compliant with the necessary regulations. The compliance case administrator configures the questionnaire, and when an action task moves from the Draft to the Assigned state, the assessment is sent. After the assessment, the compliance case manager examines the nature of the non-compliance and its impact on the organization. Based on the findings, appropriate remediation measures are identified and implemented to resolution. To use the smart assessment, a new property called enable_smart_assessments (sn_grc_case_mgmt.enable_smart_assessments) is introduced with the default value as true.
    Unified Task-driven UI experience
    As a business user, use the Tasks page on the Employee Center for a consolidated view of all your tasks, enabling you to access and complete them efficiently. This page provides an easy way to manage all your assessments in one place, enabling you to view and perform tasks seamlessly.

    Changes

    Between your current release family and Yokohama, some changes were made to existing Compliance Case Management features.

    Release Release notes

    Xanadu

    A new graphical chart enables your compliance case managers to monitor and access their compliance cases by the subtype classification.

    Yokohama
    Roles updated for smart assessment
    The following roles in Compliance Case Management have been updated with respect to smart assessments.
    • sn_comp_case.compliance_case_admin
    • sn_comp_case.compliance_case_analyst
    • sn_comp_case.compliance_case_business_user
    • sn_comp_case.compliance_case_manager
    Reflow for Configurable Workspace
    The Compliance Management configurable workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality.

    Removed

    Between your current release family and Yokohama, some Compliance Case Management features or functionality were removed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Deprecations

    Between your current release family and Yokohama, some Compliance Case Management features or functionality were deprecated.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Activation information

    Review information on how to activate Compliance Case Management.

    Release Release notes

    Xanadu

    Install the Regulatory Agency Library by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Yokohama

    Install Compliance Case Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Additional requirements

    If any additional requirements were introduced or changed for Compliance Case Management we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Compliance Case Management we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Compliance Case Management, such as specific requirements or compliance levels.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama
    Accessibility improvements
    Accessibility improvements were completed to create a configurable workspace that supports WCAG 2.1 Level AA conformance.
    Reflow
    The Configurable Workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. Page layouts are transformed into a vertical, stacked view automatically when users increase browser zoom to 400%. This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages. See Reflow for Configurable Workspace for details.

    Localization information

    If there are specific localization considerations for Compliance Case Management we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Compliance Case Management we have noted them here.

    Release Release notes

    Xanadu
    • Establish a centralized library of agencies for identifying the relevant regulatory authorities that are responsible for overseeing particular industries or sectors within each jurisdiction. The centralized library consolidates all regulatory communications via emails and implements the notification rules for data privacy or security breaches for the reported compliance cases.
    • Auto-calculate the notification dates for the reported compliance cases.
    • Monitor and access your compliance cases by the subtype classification through a new graphical chart.
    • Enable your compliance analysts to access a homepage so that your compliance analysts can manage reported compliance cases or requests.

    See Compliance Case Management for more information.

    Yokohama
    • Empower compliance professionals to perform assessments on compliance cases using the Smart Assessment Engine.
    • Utilize the unified Tasks page on Employee Center to complete your assessments.
    • Benefit from accessibility improvements to create a configurable workspace that supports Web Content Accessibility Guidelines (WCAG) 2.1 Level AA conformance.

    See Compliance Case Management for more information.