--- sourceDocument: yokohama Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/delta-xanadu-yokohama Release : - yokohama ft:locale : - en-US ft:publication_title : - yokohama Combined Product Files ft:clusterId : - delta3yx bundleId : - delta3yx --- # Combined Compliance Case Management release notes for upgrades from Xanadu to Yokohama # Combined Compliance Case Management release notes for upgrades from Xanadu to Yokohama {#ariaid-title1} Release version: Yokohama Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Compliance Case Management Release Notes for Upgrades from Xanadu to Yokohama This consolidated release notes document provides ServiceNow customers with key information on upgrading Compliance Case Management from the Xanadu release family to the Yokohama release family. It highlights new features, important changes, activation guidance, and accessibility improvements introduced between these versions to help ensure a smooth upgrade experience and optimized usage of the product. Show full answer Show less ## New Features * **From Xanadu:** Introduction of the Regulatory Agency Library for centralized management of regulatory authorities and communications, including notification rules for data privacy or security breaches. Added capabilities to auto-calculate future dates to track compliance cases and requests. * **From Yokohama:** Deployment of the Smart Assessment Engine allowing compliance case administrators to configure questionnaires that automatically trigger assessments when tasks change state. This enables compliance managers to identify non-compliance issues and implement remediation efficiently. A new property `enablesmartassessments` (default true) controls this feature. * **Unified Task-driven UI:** Introduction of a consolidated Tasks page in the Employee Center, providing business users a streamlined view and management of all their compliance-related tasks and assessments in one place. ## Key Changes * **Xanadu:** Added graphical charts for compliance case managers to monitor cases by subtype classification, improving visibility and case management. * **Yokohama:** Updated roles related to smart assessments to align with new functionalities (including compliance case admin, analyst, business user, and manager roles). Enhanced the Compliance Management configurable workspace with reflow support, allowing zoom up to 400% without loss of content or functionality, improving usability on various devices. ## Accessibility Improvements The Yokohama release enhances accessibility by ensuring the configurable workspace conforms to WCAG 2.1 Level AA standards. Key improvements include: * Support for reflow to enable zooming up to 400% without loss of content or functionality. * Automatic layout transformation to vertical stacked views at high zoom levels to assist users with low vision. * Options to disable reflow via system properties if needed. ## Activation and Installation Compliance Case Management and the Regulatory Agency Library are available via the ServiceNow Store. Customers must request installation through the Store to activate the applications. Release notes recommend reviewing the ServiceNow Store version history for cumulative update details. ## Other Considerations * No features or functionality were removed or deprecated in these releases. * There are no additional browser or localization requirements introduced in this upgrade. * Pre- and post-upgrade tasks should be reviewed and completed to ensure successful migration to Yokohama. ## What Customers Can Expect Upgrading to Yokohama enables compliance professionals to leverage smarter, automated assessments and a unified task management UI, improving efficiency and oversight. Accessibility enhancements ensure a more inclusive user experience across devices and assistive technologies. The centralized regulatory library and graphical monitoring tools improve case tracking and regulatory communications. Overall, these improvements support better compliance risk management and operational productivity. Consolidated page of all release notes for Compliance Case Management from Xanadu to Yokohama. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Compliance Case Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Compliance Case Management to Yokohama Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-compliancecasemanagement-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## New features Between your current release family and Yokohama, new features were introduced for Compliance Case Management. {#dfrn3-compliancecasemanagement-summary__entry__8} | Release | Release notes | |-|-| | Xanadu | [Regulatory Agency Library](https://www.servicenow.com/docs/access?context=regulatory-agency-library-rcm&family=xanadu&ft:locale=en-US) : Establish a centralized library of agencies for identifying the relevant regulatory authorities that are responsible for overseeing particular industries or sectors within each jurisdiction. The centralized library consolidates all the regulatory communications via emails and implements the notification rules for the data privacy or security breaches for the reported compliance cases. [Auto-calculate future dates](https://www.servicenow.com/docs/access?context=auto-calculate-future-dates&family=xanadu&ft:locale=en-US) : Set up future auto-calculations to track your compliance cases or requests. | | Yokohama | [Smart assessments in Compliance Case Management](https://www.servicenow.com/docs/access?context=smart-assessment-in-ccm&family=yokohama&ft:locale=en-US) : Utilize the Smart Assessment Engine to assess if your employees are compliant with the necessary regulations. The compliance case administrator configures the questionnaire, and when an action task moves from the Draft to the Assigned state, the assessment is sent. After the assessment, the compliance case manager examines the nature of the non-compliance and its impact on the organization. Based on the findings, appropriate remediation measures are identified and implemented to resolution. To use the smart assessment, a new property called enable_smart_assessments (sn_grc_case_mgmt.enable_smart_assessments) is introduced with the default value as true. [Unified Task-driven UI experience](https://www.servicenow.com/docs/access?context=perform-smart-assessment-on-action-task&family=yokohama&ft:locale=en-US) : As a business user, use the Tasks page on the Employee Center for a consolidated view of all your tasks, enabling you to access and complete them efficiently. This page provides an easy way to manage all your assessments in one place, enabling you to view and perform tasks seamlessly. | [ ] ## Changes Between your current release family and Yokohama, some changes were made to existing Compliance Case Management features. {#dfrn3-compliancecasemanagement-summary__entry__14} | Release | Release notes | |-|-| | Xanadu | A new graphical chart enables your compliance case managers to monitor and access their compliance cases by the subtype classification. | | Yokohama | [Roles updated for smart assessment](https://www.servicenow.com/docs/access?context=roles-compliance-case-management&family=yokohama&ft:locale=en-US) : The following roles in Compliance Case Management have been updated with respect to smart assessments. * sn_comp_case.compliance_case_admin * sn_comp_case.compliance_case_analyst * sn_comp_case.compliance_case_business_user * sn_comp_case.compliance_case_manager [Reflow for Configurable Workspace](https://www.servicenow.com/docs/access?context=auto-reflow&family=yokohama&ft:locale=en-US) : The Compliance Management configurable workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. | [ ] ## Removed Between your current release family and Yokohama, some Compliance Case Management features or functionality were removed. {#dfrn3-compliancecasemanagement-summary__entry__20} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Deprecations Between your current release family and Yokohama, some Compliance Case Management features or functionality were deprecated. {#dfrn3-compliancecasemanagement-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Activation information Review information on how to activate Compliance Case Management. {#dfrn3-compliancecasemanagement-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | Install the Regulatory Agency Library by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | Activation information : Install Compliance Case Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Compliance Case Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Compliance Case Management we have noted them here. {#dfrn3-compliancecasemanagement-summary__entry__38} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Compliance Case Management we have noted them here. {#dfrn3-compliancecasemanagement-summary__entry__44} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Compliance Case Management, such as specific requirements or compliance levels. {#dfrn3-compliancecasemanagement-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Accessibility information : Accessibility improvements : Accessibility improvements were completed to create a configurable workspace that supports WCAG 2.1 Level AA conformance. Reflow : The Configurable Workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. Page layouts are transformed into a vertical, stacked view automatically when users increase browser zoom to 400%. This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages. See [Reflow for Configurable Workspace](https://www.servicenow.com/docs/access?context=auto-reflow&family=yokohama&ft:locale=en-US) for details. | [ ] ## Localization information If there are specific localization considerations for Compliance Case Management we have noted them here. {#dfrn3-compliancecasemanagement-summary__entry__56} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Compliance Case Management we have noted them here. {#dfrn3-compliancecasemanagement-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | * Establish a centralized library of agencies for identifying the relevant regulatory authorities that are responsible for overseeing particular industries or sectors within each jurisdiction. The centralized library consolidates all regulatory communications via emails and implements the notification rules for data privacy or security breaches for the reported compliance cases. * Auto-calculate the notification dates for the reported compliance cases. * Monitor and access your compliance cases by the subtype classification through a new graphical chart. * Enable your compliance analysts to access a homepage so that your compliance analysts can manage reported compliance cases or requests. See [Compliance Case Management](https://www.servicenow.com/docs/access?context=compliance-case-management&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | * Empower compliance professionals to perform assessments on compliance cases using the Smart Assessment Engine. * Utilize the unified Tasks page on Employee Center to complete your assessments. * Benefit from accessibility improvements to create a configurable workspace that supports Web Content Accessibility Guidelines (WCAG) 2.1 Level AA conformance. See [Compliance Case Management](https://www.servicenow.com/docs/access?context=compliance-case-management&family=yokohama&ft:locale=en-US) for more information. | [ ]