Combined Core ServiceNow AI Platform release notes for upgrades from Xanadu to Yokohama

  • Release version: Yokohama
  • Updated July 20, 2026
  • 7 minutes to read
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    Summary of Combined Core ServiceNow AI Platform Release Notes for Upgrades from Xanadu to Yokohama

    This consolidated release notes document provides ServiceNow customers with a comprehensive view of the Core ServiceNow AI Platform updates from the Xanadu release through to the Yokohama release. It highlights new features, important changes, deprecations, and accessibility improvements to help you prepare for and manage your upgrade effectively. Notably, the Yokohama release contains no new updates or changes, focusing the enhancements primarily in the Xanadu release.

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    New Features Introduced in Xanadu

    • Dynamic Schema for Attributes: Enables creation and storage of structured groups of attributes and their values in a dynamic attribute store field, simplifying data management.
    • ECMAScript 2021 (ES12) Support: Use the latest JavaScript features in server-side scripts by enabling ES12 mode on individual script records, even within applications using older standards.
    • Automated Job Scheduling and Manual Scaling: Offers automated scheduling of jobs via queue registration and allows admins to manually scale the number of jobs running per queue, enhancing control over job processing.
    • Migration to Message Processing Framework: Facilitates migrating sys event queues to the new framework with rollback capabilities for safer transitions.
    • Geo Point Functions: Convert longitude and latitude columns to geo point fields and vice versa, improving geographic data handling.
    • System Events and Scheduled Jobs Enhancements: Introduction of Active Jobs, Stuck Jobs, and Permanent Error Jobs tiles in dashboards for improved monitoring and management of job queues.

    Key Changes in Xanadu

    • TinyMCE Editor Upgrade: The HTML editor was upgraded from TinyMCE v4 to v6.8.2, providing enhanced formatting, better table functions, support for custom styles, and improved accessibility. Configuration options for plugins and toolbar are available via system properties.
    • Business Calendar Enhancements: New capabilities include creating business calendar spans, adding a Calendar type field, and better differentiation between similar calendar names.
    • REST and SOAP API Analytics Migration: Dashboards moved to the Platform Analytics experience for improved usability while retaining access to legacy Core UI dashboards.
    • Security and Access Controls: Added support for mutual authentication in REST inbound test steps, ACL application to specific GraphQL API paths, and enhanced control over CORS request headers and rule activation.
    • JavaScript Engine Update: The Rhino engine was updated to improve JavaScript engine performance on the platform.
    • Integration User Login Tracking: Web requests from integration users now update the Last login and Last login time fields by default, with system properties available to disable this if desired.

    Deprecations

    • System Performance Dashboard: Deprecated starting in Xanadu. Customers are encouraged to use the Impact Instance Observer solution for enhanced system performance insights.
    • Application Insights: Preparing for future deprecation; it will be hidden from the ServiceNow Store but remain supported. Impact Instance Observer is recommended as an alternative.

    Accessibility Improvements

    • The TinyMCE upgrade includes significant accessibility enhancements such as keyboard navigation improvements, better screen reader support, and dark theme compatibility for low vision users.
    • Admin Center and Adoption Blueprints have addressed accessibility issues for a range of personas, including those with low vision, no vision, color blindness, auditory, speech, cognitive, and physical disabilities.

    Activation and Requirements

    • The Core ServiceNow AI Platform is activated by default and requires no additional activation steps.
    • No new browser or localization requirements were introduced between Xanadu and Yokohama releases.

    Practical Application for ServiceNow Customers

    By upgrading from Xanadu to Yokohama, customers gain advanced scripting capabilities, improved job scheduling and monitoring, enhanced data management with dynamic schemas and geo point functions, and better UI experiences through editor upgrades and accessibility enhancements. The deprecation notices guide customers to transition towards more modern performance monitoring tools. The absence of updates in Yokohama means customers can focus on stabilizing and leveraging Xanadu improvements during their upgrade process.

    Consolidated page of all release notes for Core ServiceNow AI Platform from Xanadu to Yokohama.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Core ServiceNow AI Platform release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Core ServiceNow AI Platform to Yokohama

    Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Xanadu

    No updates for this release.

    Yokohama

    No updates for this release.

    New features

    Between your current release family and Yokohama, new features were introduced for Core ServiceNow AI Platform.

    Release Release notes

    Xanadu

    Dynamic schema for storing attributes
    Create and store structured groups of attributes and their values in a dynamic attribute store field.
    Use ECMAScript 2021 (ES12) features in any server-side script
    Use the latest JavaScript features supported with ECMAScript 2021 (ES12) mode in individual scripts in applications that use ES5 Standards mode or Compatibility mode. From a script’s record, select Turn on ECMAScript 2021 (ES12) mode.
    Automated jobs scheduling and manual scaling of jobs
    Starting with the Xanadu release, you can opt for automated job scheduling using queue registration. Select a queue in the new event form. As an admin, you can also manually define the number of jobs running at a queue level by scaling it either up or down as required in the Queue Details form.
    Migrate existing sys event applications to Message Processing Framework
    Migrate your existing sys event queues to Message Processing Framework. You can also roll back a queue back to its previous configurations.
    Geo point functions
    Convert longitude and latitude columns to a geo point field. Convert a geo point field or any valid numeric values or columns into longitude and latitude columns or values.
    System Events and Scheduled Jobs enhancements
    Try the new Active Jobs tile in the System Events dashboard that states the number of jobs associated for a queue in processing framework. You can also review the details of the completed jobs by using the new Stuck Jobs and Permanent Error Jobs tiles on the Scheduled Jobs dashboard.

    Yokohama

    No updates for this release.

    Changes

    Between your current release family and Yokohama, some changes were made to existing Core ServiceNow AI Platform features.

    Release Release notes

    Xanadu

    TinyMCE upgrade
    The HTML editor field now uses upgraded version of TinyMCE. TinyMCE has been upgraded from v4 to v6.8.2. This upgrade provides enhanced table functions as well as enhanced formatting and editing features like accordion, addition of custom styles through dictionary attributes, enable/disable text menubar, enhanced power paste. These enhancements enable users to format content to better suit their needs. Add the supported plugins to the system property glide.ui.html.editor.enabled_plugins​ and add the supported toolbar options to the system property glide.ui.html.editor.toolbar to configure the editor according to your needs. The upgrade includes changes in plugin names, toolbar names and new system properties to support configurations for the new version.
    Business calendar enhancements
    Business calendar enhancements include the ability to create business calendar spans and their names (accessible across both global and scoped applications), add a new calendar field called Calendar type, and differentiate more easily between similar calendar names.
    Send REST Request - Inbound test step supports mutual authentication
    Use mutual authentication with the Send REST Request - Inbound test step by selecting an X.509 certificate.
    Apply ACLs to GraphQL API paths
    Specify which level of a GraphQL API to apply ACLs to with the Path ACL Depth field.
    REST and SOAP API analytics dashboards migrated to Platform Analytics experience
    The REST and SOAP API analytics dashboards have been migrated from Core UI to the Platform Analytics experience. Access the dashboards from All > System Web Services > Analytics Usage Overview. After upgrading, the Core UI dashboards are still available from All > System Web Services.
    Control access for HTTP headers in CORS requests
    Configure whether to allow credentials in requests with the Access-Control-Allow-Credentials field and which HTTP headers to allow in requests with the Access-Control-Allow-Headers field.
    Deactivate CORS rules
    Turn a CORS rule [sys_cors_rule] on or off with the Active field.
    Rhino update for the JavaScript engine on the platform
    Rhino was updated to improve the performance of the JavaScript engine on the platform.
    Web requests from integration users update the Last login and Last login time fields on user records
    By default, the Last login and Last login time fields in a user record [sys_user] are updated when an integration user sends a web request to an instance. To turn off this functionality, set both the glide.basicauth.update_last_login_time and the glide.oauth.update_last_login_time system properties to false.

    Yokohama

    No updates for this release.

    Removed

    Between your current release family and Yokohama, some Core ServiceNow AI Platform features or functionality were removed.

    Release Release notes

    Xanadu

    No updates for this release.

    Yokohama

    No updates for this release.

    Deprecations

    Between your current release family and Yokohama, some Core ServiceNow AI Platform features or functionality were deprecated.

    Release Release notes

    Xanadu

    • The System Performance Dashboard is deprecated as of the Xanadu release. Impact Instance Observer offers a powerful solution for enhancing system performance. Contact your account manager to discover more.
    • Starting with the Xanadu release, Application Insights is being prepared for future deprecation. It will be hidden and no longer available in the ServiceNow Store but will continue to be supported. Instead, Impact Instance Observer offers a powerful solution for enhancing system performance. Contact your account manager to discover more. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

    Yokohama

    No updates for this release.

    Activation information

    Review information on how to activate Core ServiceNow AI Platform.

    Release Release notes

    Xanadu

    ServiceNow AI Platform is a ServiceNow AI Platform feature that is active by default.

    Yokohama

    No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for Core ServiceNow AI Platform we have noted them here.

    Release Release notes

    Xanadu

    No updates for this release.

    Yokohama

    No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Core ServiceNow AI Platform we have noted them here.

    Release Release notes

    Xanadu

    No updates for this release.

    Yokohama

    No updates for this release.

    Accessibility information

    Review details on accessibility information for Core ServiceNow AI Platform, such as specific requirements or compliance levels.

    Release Release notes

    Xanadu

    TinyMCE Upgrade

    Tiny MCE is an open-source rich text editor used in the HTML editor field. The upgrade of TinyMCE from v.4 to v.6.8.2 provides the following accessibility improvements:

    • Keyboard:
      • The color picker slider is now accessible using both keyboards and screen readers.
      • There is also now a check mark to indicate the color selected by the user.
      • The close dialog buttons in the modal dialogs are now accessible.
      • The keyboard focus indicator is now clearly visible in the font color selection menu items.
    • Screen reader:
      • The selected value of drop-down menus like Font and Font-size is now announced by the screen reader.
    • Low vision:
      • The script editor and the HTML editor tool bar is now dark theme compatible.
    Admin Center and Adoption Blueprints accessibility enhancements
    Accessibility issues have been fixed for the following personas as part of Xanadu in Admin Center and Adoption Blueprints:
    • persona_low_vision
    • persona_no_vision
    • persona_color
    • persona_auditory
    • persona_speech
    • persona_cognitive
    • persona_physical

    Yokohama

    No updates for this release.

    Localization information

    If there are specific localization considerations for Core ServiceNow AI Platform we have noted them here.

    Release Release notes

    Xanadu

    No updates for this release.

    Yokohama

    No updates for this release.

    Highlight information

    If there are specific highlight considerations for Core ServiceNow AI Platform we have noted them here.

    Release Release notes

    Xanadu

    • Use ECMAScript 2021 (ES12) features in any server-side script.
    • The TinyMCE upgrade from V4 to V6.8.2 includes enhanced formatting options and editing, as well as extended functions to enable users to format their content to better suit their needs.
    • Capture multiple attributes and their values in a single column instead of adding new columns to a table.
    • Experience the new Automatic Jobs Scheduling feature with rollback and configuration retrieval abilities for events processing.

    See Administer the ServiceNow AI Platform for more information.

    Yokohama

    No updates for this release.