Combined Customer Contracts and Entitlements release notes for upgrades from Xanadu to Yokohama

  • Release version: Yokohama
  • Updated July 20, 2026
  • 5 minutes to read
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    Summary of Combined Customer Contracts and Entitlements Release Notes for Upgrades from Xanadu to Yokohama

    This consolidated release notes document provides ServiceNow customers with a comprehensive summary of enhancements, changes, and activation details for Customer Contracts and Entitlements when upgrading from the Xanadu to the Yokohama release. It helps customers prepare for the upgrade by outlining new features, key improvements, and necessary pre- and post-upgrade tasks.

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    New Features

    • Xanadu Enhancements:
      • Track covered products directly within contract records, improving visibility and management of service contract coverage.
      • Create single contracts from orders containing multiple contract offerings.
      • Add multiple contract offerings from an order to existing contracts.
      • Create quotes or orders during contract renewal or modification processes.
    • Yokohama Enhancements:
      • Create and manage contracts directly from product inventory records.
      • New default workspace view called Service Contract Workspace within the Customer Service Management workspace for streamlined management of service contracts and entitlements.
      • View location and subscription pricing details on contract lines and entitlements.
      • Automatic contract renewal configuration, allowing setup of renewal dates and pricing when creating initial contracts.
      • Enable creation of sales opportunities and quotes during contract and contract line renewals.
      • Co-terminating contract lines, allowing multiple quote lines to share the same start and end dates.
      • End-of-life check alerts when contract end dates exceed product offering end dates, enabling alignment of contract and product timelines.
      • Renewal Uplift feature to adjust future renewal pricing by applying markups, markdowns, or market price at renewal.

    Changes, Removals, and Deprecations

    No updates, removals, or deprecations were recorded for Customer Contracts and Entitlements in either the Xanadu or Yokohama releases.

    Activation and Installation

    Customer Contracts and Entitlements must be installed via the ServiceNow Store and require activation of the Customer Contracts and Entitlements (com.snpsscore) plugin, which needs a separate subscription.

    With activation, new contracts and entitlements use the updated data model exclusively. The new entitlement verification APIs and workflows rely on this model. Existing contracts and entitlements from previous versions remain viewable but cannot be modified.

    Additional Considerations

    • No changes in browser requirements, localization, accessibility, or additional requirements were introduced between Xanadu and Yokohama.
    • Pre- and post-upgrade tasks should be reviewed and completed as necessary to ensure a smooth transition.

    Practical Benefits for ServiceNow Customers

    • Improved contract visibility and management through product tracking and a dedicated workspace.
    • Streamlined contract creation and renewal processes with automation and enhanced quoting capabilities.
    • Better alignment of contract timelines with product lifecycle via end-of-life alerts.
    • Flexible pricing adjustments on renewals to maintain competitive and accurate contract values.
    • Seamless upgrade path with clear activation and data model transition guidance.

    Consolidated page of all release notes for Customer Contracts and Entitlements from Xanadu to Yokohama.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Customer Contracts and Entitlements release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Customer Contracts and Entitlements to Yokohama

    Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    New features

    Between your current release family and Yokohama, new features were introduced for Customer Contracts and Entitlements.

    Release Release notes

    Xanadu
    Enhancements in service contracts and entitlements workflow
    Track covered products directly through the contract records, facilitating changes and visibility of what is covered​. Covered products refer to specific products or order line items included in a service contract. These items are linked to the contract to define what is covered for service or maintenance. Agents in Order Management can select the products to be covered by a contract when the order is captured for the contract offering.
    Create single contracts

    Create a single contract from a single order with multiple contract offerings. Add multiple contract offerings from an order to an existing contract.

    Create quotes for contract renewal or modification
    Create a quote or an order while renewing or modifying a service contract, service contract line, or an entitlement.

    Yokohama
    Create contracts from product inventory
    Enables customer to create and manage contracts for product inventory records.
    New workspace view for service contracts and entitlements
    A new workspace view named Service Contract Workspace has been added for customers on service contracts and entitlements in the Customer Service Management workspace. This view is set as the default view and can be changed by an administrator.
    Enhancement on contract lines and entitlements
    View location and subscription pricing information on contract lines and entitlements.
    Automatic renewal of contracts
    Enables customers to configure the date and pricing details of contract renewal while creating initial contracts.
    Enable renewal opportunity creation
    Create an opportunity or an opportunity and quote when you renew service contracts and service contract lines.
    Co-terminating of Contract lines
    Enables customers to assign same start and end date to multiple quote lines.
    End-of-life check​
    Alert customers when the contract end date is exceeding the product offering end date during quote processing. Customers can then match the contract and product offering end date if required.
    Renewal Uplift feature
    Enables customers to set the pricing parameters of future renewals of contracts. You can select the markup or mark down percentage of the current contract price or you can apply the market price of the contract at the time of renewal.

    Changes

    Between your current release family and Yokohama, some changes were made to existing Customer Contracts and Entitlements features.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Removed

    Between your current release family and Yokohama, some Customer Contracts and Entitlements features or functionality were removed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Deprecations

    Between your current release family and Yokohama, some Customer Contracts and Entitlements features or functionality were deprecated.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Activation information

    Review information on how to activate Customer Contracts and Entitlements.

    Release Release notes

    Xanadu

    Install Customer Contracts and Entitlements by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Customer Contracts and Entitlements is available with activation of the Customer Contracts and Entitlements (com.sn_pss_core) plugin, which requires a separate subscription. For details, see Configure Post-Sales Support.

    Note:
    With the activation of Customer Contracts and Entitlements, new contracts and entitlements are created using the new data model only. The new entitlement verification APIs and change workflows are based on the new data model. Older contracts and entitlements remain available for viewing.

    Yokohama

    Install Customer Contracts and Entitlements by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Customer Contracts and Entitlements is available with activation of the Customer Contracts and Entitlements (com.sn_pss_core) plugin, which requires a separate subscription. For details, see Configure Post-Sales Support.

    Note:
    With the activation of Customer Contracts and Entitlements, new contracts and entitlements are created using the new data model only. The new entitlement verification APIs and change workflows are based on the new data model. Older contracts and entitlements can still be viewed but not modified.

    Additional requirements

    If any additional requirements were introduced or changed for Customer Contracts and Entitlements we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Customer Contracts and Entitlements we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Customer Contracts and Entitlements, such as specific requirements or compliance levels.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Customer Contracts and Entitlements we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Customer Contracts and Entitlements we have noted them here.

    Release Release notes

    Xanadu
    • Track covered products through the contract records, enabling easier modifications and clearer insight into coverage specifics.
    • Create a single contract from an order with multiple contract offerings.
    • Create quotes for contract renewal or modification.

    See Post-Sales Support for more information.

    Yokohama
    • Enable customers to create contracts from product inventory.
    • Added a new workspace view for service contracts and entitlements in Customer Service Management workspace for efficiently managing service contracts and entitlements.
    • Enable initiation of contract renewal automatically based on the configured date and pricing details.
    • Calculate the price of future renewals of contracts with a markup or mark down percentage of the current contract price.
    • Validate the contract end date to the product offering end date.

    See Post-Sales Support for more information.