--- sourceDocument: yokohama Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/delta-xanadu-yokohama Release : - yokohama ft:locale : - en-US ft:publication_title : - yokohama Combined Product Files ft:clusterId : - delta3yx bundleId : - delta3yx --- # Combined Customer Contracts and Entitlements release notes for upgrades from Xanadu to Yokohama # Combined Customer Contracts and Entitlements release notes for upgrades from Xanadu to Yokohama {#ariaid-title1} Release version: Yokohama Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Customer Contracts and Entitlements release notes for upgrades from Xanadu to Yokohama This consolidated release notes document outlines the key updates, new features, and activation details for ServiceNow's Customer Contracts and Entitlements as part of the upgrade from the Xanadu to the Yokohama release. It serves as a comprehensive guide for customers preparing to upgrade, summarizing enhancements across both release families. The notes also clarify that no features were removed, deprecated, or changed in these specific releases, ensuring stability alongside new capabilities. Show full answer Show less ## New Features Between Xanadu and Yokohama, several important new features were introduced to improve contract and entitlement management: * **From Xanadu:** * Track covered products directly within contract records for clear visibility and easier modifications. * Create a single contract from an order containing multiple contract offerings, or add multiple offerings to existing contracts. * Generate quotes or orders during renewal or modification of service contracts, contract lines, or entitlements. * **From Yokohama:** * Create and manage contracts directly from product inventory records. * New *Service Contract Workspace* view in Customer Service Management workspace for streamlined management of service contracts and entitlements, configurable by administrators. * View location and subscription pricing details on contract lines and entitlements for enhanced transparency. * Automatic contract renewal configuration, enabling setup of renewal dates and pricing during initial contract creation. * Ability to create opportunities and quotes automatically when renewing service contracts or contract lines. * Co-terminating contract lines feature to assign uniform start and end dates across multiple quote lines. * End-of-life check alerts when contract end dates exceed product offering end dates, allowing alignment of contract and product lifecycle. * Renewal uplift capability to adjust future contract renewal pricing based on markup, markdown, or current market price. ## Activation and Upgrade Considerations Customer Contracts and Entitlements must be installed and activated via the ServiceNow Store by requesting the `com.snpsscore` plugin, which requires a separate subscription. After activation: * All new contracts and entitlements use the new data model, including entitlement verification APIs and workflows. * Existing contracts and entitlements from prior releases remain viewable but cannot be modified under the new model. * Customers should review and complete any pre- and post-upgrade tasks to ensure a smooth transition. ## Additional Information No changes were noted concerning browser requirements, localization, accessibility, or other additional prerequisites for this upgrade cycle. Customers can expect consistent support and compliance levels as before. ## Practical Takeaways for ServiceNow Customers * **Enhanced contract management:** Track covered products easily and create contracts flexibly from orders or inventory. * **Improved renewal processes:** Automate renewals with configurable pricing and timeline controls, plus uplift options to reflect market changes. * **Better user experience:** Utilize the new Service Contract Workspace for efficient contract and entitlement handling within the Customer Service Management environment. * **Seamless upgrade path:** Activate the new plugin to leverage updated data models and workflows while retaining access to legacy data. Consolidated page of all release notes for Customer Contracts and Entitlements from Xanadu to Yokohama. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Customer Contracts and Entitlements release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Customer Contracts and Entitlements to Yokohama Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-customercontractsandentitlements-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## New features Between your current release family and Yokohama, new features were introduced for Customer Contracts and Entitlements. {#dfrn3-customercontractsandentitlements-summary__entry__8} | Release | Release notes | |-|-| | Xanadu | [Enhancements in service contracts and entitlements workflow](https://www.servicenow.com/docs/access?context=cont-ent-workflows-csm&family=xanadu&ft:locale=en-US) : Track covered products directly through the contract records, facilitating changes and visibility of what is covered​. Covered products refer to specific products or order line items included in a service contract. These items are linked to the contract to define what is covered for service or maintenance. Agents in Order Management can select the products to be covered by a contract when the order is captured for the contract offering. [Create single contracts](https://www.servicenow.com/docs/access?context=create-cont-ent-workflows-csm&family=xanadu&ft:locale=en-US) : Create a single contract from a single order with multiple contract offerings. Add multiple contract offerings from an order to an existing contract. [Create quotes for contract renewal or modification](https://www.servicenow.com/docs/access?context=create-cont-ent-workflows-csm&family=xanadu&ft:locale=en-US) : Create a quote or an order while renewing or modifying a service contract, service contract line, or an entitlement. | | Yokohama | [Create contracts from product inventory](https://www.servicenow.com/docs/access?context=create-cont-ent-workflows-csm&family=yokohama&ft:locale=en-US) : Enables customer to create and manage contracts for product inventory records. [New workspace view for service contracts and entitlements](https://www.servicenow.com/docs/access?context=components-installed-pss&family=yokohama&ft:locale=en-US) : A new workspace view named Service Contract Workspace has been added for customers on service contracts and entitlements in the Customer Service Management workspace. This view is set as the default view and can be changed by an administrator. [Enhancement on contract lines and entitlements](https://www.servicenow.com/docs/access?context=using-post-sales-support&family=yokohama&ft:locale=en-US) : View location and subscription pricing information on contract lines and entitlements. [Automatic renewal of contracts](https://www.servicenow.com/docs/access?context=using-customer-cnt-ent-wf&family=yokohama&ft:locale=en-US) : Enables customers to configure the date and pricing details of contract renewal while creating initial contracts. [Enable renewal opportunity creation](https://www.servicenow.com/docs/access?context=using-customer-cnt-ent-wf&family=yokohama&ft:locale=en-US) : Create an opportunity or an opportunity and quote when you renew service contracts and service contract lines. [Co-terminating of Contract lines](https://www.servicenow.com/docs/access?context=using-customer-cnt-ent-wf&family=yokohama&ft:locale=en-US) : Enables customers to assign same start and end date to multiple quote lines. [End-of-life check​](https://www.servicenow.com/docs/access?context=cce-renew-service-contract&family=yokohama&ft:locale=en-US) : Alert customers when the contract end date is exceeding the product offering end date during quote processing. Customers can then match the contract and product offering end date if required. [Renewal Uplift feature](https://www.servicenow.com/docs/access?context=cce-renew-service-contract&family=yokohama&ft:locale=en-US) : Enables customers to set the pricing parameters of future renewals of contracts. You can select the markup or mark down percentage of the current contract price or you can apply the market price of the contract at the time of renewal. | [ ] ## Changes Between your current release family and Yokohama, some changes were made to existing Customer Contracts and Entitlements features. {#dfrn3-customercontractsandentitlements-summary__entry__14} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Removed Between your current release family and Yokohama, some Customer Contracts and Entitlements features or functionality were removed. {#dfrn3-customercontractsandentitlements-summary__entry__20} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Deprecations Between your current release family and Yokohama, some Customer Contracts and Entitlements features or functionality were deprecated. {#dfrn3-customercontractsandentitlements-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Activation information Review information on how to activate Customer Contracts and Entitlements. {#dfrn3-customercontractsandentitlements-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | Install Customer Contracts and Entitlements by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). Customer Contracts and Entitlements is available with activation of the Customer Contracts and Entitlements (com.sn_pss_core) plugin, which requires a separate subscription. For details, see [Configure Post-Sales Support](https://www.servicenow.com/docs/access?context=configuring-post-sales-support&family=xanadu&ft:locale=en-US). Note: With the activation of Customer Contracts and Entitlements, new contracts and entitlements are created using the new data model only. The new entitlement verification APIs and change workflows are based on the new data model. Older contracts and entitlements remain available for viewing. | | Yokohama | Activation information : Install Customer Contracts and Entitlements by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Customer Contracts and Entitlements is available with activation of the Customer Contracts and Entitlements (com.sn_pss_core) plugin, which requires a separate subscription. For details, see [Configure Post-Sales Support](https://www.servicenow.com/docs/access?context=configuring-post-sales-support&family=yokohama&ft:locale=en-US). Note: With the activation of Customer Contracts and Entitlements, new contracts and entitlements are created using the new data model only. The new entitlement verification APIs and change workflows are based on the new data model. Older contracts and entitlements can still be viewed but not modified. Important: Customer Contracts and Entitlements is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Customer Contracts and Entitlements we have noted them here. {#dfrn3-customercontractsandentitlements-summary__entry__38} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Customer Contracts and Entitlements we have noted them here. {#dfrn3-customercontractsandentitlements-summary__entry__44} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Customer Contracts and Entitlements, such as specific requirements or compliance levels. {#dfrn3-customercontractsandentitlements-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Customer Contracts and Entitlements we have noted them here. {#dfrn3-customercontractsandentitlements-summary__entry__56} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Customer Contracts and Entitlements we have noted them here. {#dfrn3-customercontractsandentitlements-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | * Track covered products through the contract records, enabling easier modifications and clearer insight into coverage specifics. * Create a single contract from an order with multiple contract offerings. * Create quotes for contract renewal or modification. See [Post-Sales Support](https://www.servicenow.com/docs/access?context=exploring-post-sales-support&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | * Enable customers to create contracts from product inventory. * Added a new workspace view for service contracts and entitlements in Customer Service Management workspace for efficiently managing service contracts and entitlements. * Enable initiation of contract renewal automatically based on the configured date and pricing details. * Calculate the price of future renewals of contracts with a markup or mark down percentage of the current contract price. * Validate the contract end date to the product offering end date. See [Post-Sales Support](https://www.servicenow.com/docs/access?context=exploring-post-sales-support&family=yokohama&ft:locale=en-US) for more information. | [ ]