Combined Customer Engagement Sequences release notes for upgrades from Xanadu to Yokohama

  • Release version: Yokohama
  • Updated July 20, 2026
  • 2 minutes to read
  • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Combined Customer Engagement Sequences Release Notes for Upgrades from Xanadu to Yokohama

    This consolidated release notes page provides a comprehensive reference for ServiceNow customers upgrading Customer Engagement Sequences from the Xanadu release family to the Yokohama release family. It summarizes new features, changes, removals, deprecations, and other important upgrade considerations across these releases to help you prepare effectively.

    Show full answer Show less

    Upgrade Preparation and Important Information

    Before upgrading to Yokohama, customers should review and complete any necessary pre- and post-upgrade tasks highlighted in the notes. This ensures a smooth transition without disruption to your Customer Engagement Sequences functionality.

    Feature Updates and Changes

    • New Features: There are no new features introduced between Xanadu and Yokohama for Customer Engagement Sequences.
    • Changes to Existing Features: No changes were made to existing Customer Engagement Sequences features in this upgrade path.
    • Removed Features: No features or functionalities were removed during this upgrade.
    • Deprecations: No features or functionalities were deprecated between Xanadu and Yokohama.

    Additional Considerations

    • Activation: There are no updates or changes regarding activation procedures for Customer Engagement Sequences.
    • Additional Requirements: No new or changed requirements have been introduced.
    • Browser Requirements: No changes to browser support or requirements.
    • Accessibility: No updates on accessibility considerations.
    • Localization: No new localization considerations noted.
    • Highlights: No special highlight information for this upgrade.

    What This Means for You

    Upgrading Customer Engagement Sequences from Xanadu to Yokohama does not introduce any changes, new features, removals, or deprecations. This means you can expect continuity of your current Customer Engagement Sequences functionality without additional configuration or adaptation. It simplifies upgrade planning and reduces risk associated with functional changes.

    Consolidated page of all release notes for Customer Engagement Sequences from Xanadu to Yokohama.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Customer Engagement Sequences release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Customer Engagement Sequences to Yokohama

    Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Xanadu

    No updates for this release.

    Yokohama

    No updates for this release.

    New features

    Between your current release family and Yokohama, new features were introduced for Customer Engagement Sequences.

    Release Release notes

    Xanadu

    No updates for this release.

    Yokohama

    No updates for this release.

    Changes

    Between your current release family and Yokohama, some changes were made to existing Customer Engagement Sequences features.

    Release Release notes

    Xanadu

    No updates for this release.

    Yokohama

    No updates for this release.

    Removed

    Between your current release family and Yokohama, some Customer Engagement Sequences features or functionality were removed.

    Release Release notes

    Xanadu

    No updates for this release.

    Yokohama

    No updates for this release.

    Deprecations

    Between your current release family and Yokohama, some Customer Engagement Sequences features or functionality were deprecated.

    Release Release notes

    Xanadu

    No updates for this release.

    Yokohama

    No updates for this release.

    Activation information

    Review information on how to activate Customer Engagement Sequences.

    Release Release notes

    Xanadu

    No updates for this release.

    Yokohama

    No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for Customer Engagement Sequences we have noted them here.

    Release Release notes

    Xanadu

    No updates for this release.

    Yokohama

    No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Customer Engagement Sequences we have noted them here.

    Release Release notes

    Xanadu

    No updates for this release.

    Yokohama

    No updates for this release.

    Accessibility information

    Review details on accessibility information for Customer Engagement Sequences, such as specific requirements or compliance levels.

    Release Release notes

    Xanadu

    No updates for this release.

    Yokohama

    No updates for this release.

    Localization information

    If there are specific localization considerations for Customer Engagement Sequences we have noted them here.

    Release Release notes

    Xanadu

    No updates for this release.

    Yokohama

    No updates for this release.

    Highlight information

    If there are specific highlight considerations for Customer Engagement Sequences we have noted them here.

    Release Release notes

    Xanadu

    No updates for this release.

    Yokohama

    No updates for this release.