Combined Customer Service Problem Management release notes for upgrades from Xanadu to Yokohama

  • Release version: Yokohama
  • Updated July 20, 2026
  • 2 minutes to read
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    Summary of Combined Customer Service Problem Management release notes for upgrades from Xanadu to Yokohama

    This consolidated release notes page provides an overview of updates for Customer Service Problem Management upgrades from the Xanadu release family to the Yokohama release family. It is designed to help ServiceNow customers prepare for their upgrade by summarizing all relevant changes, new features, removals, deprecations, activation instructions, and other considerations across these releases.

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    Upgrade Guidance

    Before upgrading to Yokohama, customers should review and complete any necessary pre- and post-upgrade tasks as outlined. This ensures a smooth transition without disruption to Customer Service Problem Management functionality.

    Feature Updates and Changes

    • New Features: No new features were introduced for Customer Service Problem Management between Xanadu and Yokohama.
    • Changes to Existing Features: No changes were made to existing Customer Service Problem Management features in this upgrade path.
    • Removed Features: No features or functionality were removed between Xanadu and Yokohama.
    • Deprecated Features: No features or functionality were deprecated during these releases.

    Activation and Additional Information

    • Activation Instructions: There are no updates to activation procedures for Customer Service Problem Management.
    • Additional Requirements: No new or changed requirements were introduced.
    • Browser Requirements: There are no updates to supported browsers.
    • Accessibility: No new accessibility considerations or compliance updates were noted.
    • Localization: No localization updates were introduced.
    • Highlight Information: No specific highlights or considerations were added.

    Key Outcomes

    ServiceNow customers upgrading Customer Service Problem Management from Xanadu to Yokohama can expect no changes in features, functionality, or requirements. This means that the upgrade process will not impact existing capabilities or introduce new configuration tasks related to Customer Service Problem Management. Customers can focus on completing standard upgrade preparations without concern for modifications in this product area.

    Consolidated page of all release notes for Customer Service Problem Management from Xanadu to Yokohama.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Customer Service Problem Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Customer Service Problem Management to Yokohama

    Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Xanadu

    No updates for this release.

    Yokohama

    No updates for this release.

    New features

    Between your current release family and Yokohama, new features were introduced for Customer Service Problem Management.

    Release Release notes

    Xanadu

    No updates for this release.

    Yokohama

    No updates for this release.

    Changes

    Between your current release family and Yokohama, some changes were made to existing Customer Service Problem Management features.

    Release Release notes

    Xanadu

    No updates for this release.

    Yokohama

    No updates for this release.

    Removed

    Between your current release family and Yokohama, some Customer Service Problem Management features or functionality were removed.

    Release Release notes

    Xanadu

    No updates for this release.

    Yokohama

    No updates for this release.

    Deprecations

    Between your current release family and Yokohama, some Customer Service Problem Management features or functionality were deprecated.

    Release Release notes

    Xanadu

    No updates for this release.

    Yokohama

    No updates for this release.

    Activation information

    Review information on how to activate Customer Service Problem Management.

    Release Release notes

    Xanadu

    No updates for this release.

    Yokohama

    No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for Customer Service Problem Management we have noted them here.

    Release Release notes

    Xanadu

    No updates for this release.

    Yokohama

    No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Customer Service Problem Management we have noted them here.

    Release Release notes

    Xanadu

    No updates for this release.

    Yokohama

    No updates for this release.

    Accessibility information

    Review details on accessibility information for Customer Service Problem Management, such as specific requirements or compliance levels.

    Release Release notes

    Xanadu

    No updates for this release.

    Yokohama

    No updates for this release.

    Localization information

    If there are specific localization considerations for Customer Service Problem Management we have noted them here.

    Release Release notes

    Xanadu

    No updates for this release.

    Yokohama

    No updates for this release.

    Highlight information

    If there are specific highlight considerations for Customer Service Problem Management we have noted them here.

    Release Release notes

    Xanadu

    No updates for this release.

    Yokohama

    No updates for this release.