Combined Customer Success Management release notes for upgrades from Xanadu to Yokohama

  • Release version: Yokohama
  • Updated July 20, 2026
  • 2 minutes to read
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    Summary of Combined Customer Success Management release notes for upgrades from Xanadu to Yokohama

    This consolidated release notes page provides a comprehensive summary of Customer Success Management updates from the Xanadu release family through to the Yokohama release family. It is designed to assist ServiceNow customers in preparing and executing their upgrade to Yokohama by consolidating all relevant information about new features, changes, removals, deprecations, and other important considerations.

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    Upgrade Preparation and Important Information

    Before upgrading to Yokohama, customers should review the pre- and post-upgrade tasks outlined in the release notes to ensure a smooth transition. This includes checking activation instructions, additional or changed requirements, browser compatibility, accessibility, localization, and highlight information related to Customer Success Management.

    Key Details Across Releases

    • New Features: No new features were introduced for Customer Success Management between the Xanadu and Yokohama releases.
    • Changes: No changes were made to existing Customer Success Management features in these releases.
    • Removed Features: No features or functionality were removed.
    • Deprecations: No features or functionality were deprecated.
    • Activation Information: No updates were made regarding activation procedures.
    • Additional Requirements, Browser Requirements, Accessibility, Localization, and Highlight Information: No updates or new considerations were introduced.

    What Customers Can Expect

    Since there were no updates to Customer Success Management from Xanadu to Yokohama, customers upgrading within this range can anticipate no functional changes or new features impacting their current usage. This ensures continuity of service and simplifies upgrade planning.

    Consolidated page of all release notes for Customer Success Management from Xanadu to Yokohama.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Customer Success Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Customer Success Management to Yokohama

    Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    New features

    Between your current release family and Yokohama, new features were introduced for Customer Success Management.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Changes

    Between your current release family and Yokohama, some changes were made to existing Customer Success Management features.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Removed

    Between your current release family and Yokohama, some Customer Success Management features or functionality were removed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Deprecations

    Between your current release family and Yokohama, some Customer Success Management features or functionality were deprecated.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Activation information

    Review information on how to activate Customer Success Management.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for Customer Success Management we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Customer Success Management we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Customer Success Management, such as specific requirements or compliance levels.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Customer Success Management we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Customer Success Management we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.