--- sourceDocument: yokohama Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/delta-xanadu-yokohama Release : - yokohama ft:locale : - en-US ft:publication_title : - yokohama Combined Product Files ft:clusterId : - delta3yx bundleId : - delta3yx --- # Combined Digital End-User Experience release notes for upgrades from Xanadu to Yokohama # Combined Digital End-User Experience release notes for upgrades from Xanadu to Yokohama {#ariaid-title1} Release version: Yokohama Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 8 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Digital End-User Experience Release Notes for Upgrades from Xanadu to Yokohama This consolidated release notes document provides ServiceNow customers with a comprehensive guide for upgrading the Digital End-User Experience (DEX) product from the Xanadu release to the Yokohama release. It summarizes new features, important upgrade tasks, changes, activation steps, and other essential information to ensure a smooth transition. Show full answer Show less The Yokohama release introduces significant enhancements in device health monitoring, system compliance reporting, performance analytics, and user engagement capabilities, helping organizations proactively manage and improve end-user digital experiences. ## Important Upgrade and Activation Information * **Upgrade Tasks:** Before upgrading to Yokohama, ensure you install the latest Desktop Assistant version in your ServiceNow instance and reinstall it locally with admin rights, even if already up to date. * **Activation:** DEX must be installed by requesting it from the ServiceNow Store. The Digital Experience Score feature is newly supported from Yokohama onward; if visible in Xanadu, it should be disabled. * **Browser Requirements:** Enable the DEX browser extension to monitor web/SaaS applications and collect operational and performance metrics. * **Localization and Accessibility:** Localization supports all languages available on the ServiceNow AI Platform; no new accessibility changes were introduced. ## New Features in Yokohama * **Device Health Checks:** DEX Self-service allows users to perform on-demand device health checks, view recommended resolutions, and trigger remedial or maintenance actions to maintain device and application performance. * **System Compliance Reporting:** Comprehensive compliance reports help identify vulnerabilities and ensure end-user devices meet organizational security policies and regulatory standards. * **System Performance Monitoring:** Track critical device metrics such as CPU usage, memory, disk activity, and IO speeds to understand the impact on overall system health. * **Advanced Network Monitoring:** Visualize network metrics including jitter, latency, packet loss, and network hops to quickly detect bottlenecks and optimize performance. * **Expanded Device Metrics:** Access new device-level and application metrics covering memory usage, system time, energy consumption, and more to deepen insights into device health. * **Digital Experience Score Dashboard:** Consolidates quantitative and qualitative data---health metrics, user sentiment, and service experience---to provide an overall digital employee experience score, helping identify devices and applications needing attention. * **Proactive Engagement Integration:** Enhances user notification capabilities via Desktop Assistant, email, and Virtual Agent. It supports new use cases such as Wi-Fi issues, device or app crashes, and integrates user criteria for targeted engagement and remediation. ## Changes and Enhancements * **UI Improvements:** The Yokohama release introduces several user interface enhancements to improve usability and navigation within the DEX platform. * **Metric Collection Management:** Administrators can now configure which DEX metrics are collected, disable metrics, or adjust collection frequency through agent policies. * **File and Registry Management:** New capabilities allow tracking and management of executable files and Windows registry keys across organizational devices. * **Microsoft Configuration Manager Integration:** View client health metrics within the MCM application for enhanced device management. * **Impact and Location Tracking:** Track impacted devices and users from the Service Operations Workspace and determine device location using custom logic. ## What You Can Expect Upgrading to Yokohama equips your organization with robust tools to proactively monitor and manage end-user devices, applications, and network health. The enhanced visibility into compliance, performance, and digital experience metrics empowers IT teams to detect and resolve issues before they affect users. Self-service capabilities enable end users to troubleshoot independently, while integration with Proactive Engagement facilitates timely communication and remediation. Overall, these improvements help maintain optimal digital employee experiences and bolster organizational security and efficiency. Consolidated page of all release notes for Digital End-User Experience from Xanadu to Yokohama. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Digital End-User Experience release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Digital End-User Experience to Yokohama Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-digitalenduserexperience-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Upgrade information : To upgrade your DEX Desktop Assistant, do the following: 1. Install the latest version of the Desktop Assistant in your instance. 2. With admin rights, reinstall the Desktop Assistant on your local machine even if you have the latest version. | [ ] ## New features Between your current release family and Yokohama, new features were introduced for Digital End-User Experience. {#dfrn3-digitalenduserexperience-summary__entry__8} | Release | Release notes | |-|-| | Xanadu | [DEX Insights](https://www.servicenow.com/docs/access?context=dex-workspace-insights-tab&family=xanadu&ft:locale=en-US) : See a complete picture of your device performance, user interactions, and network health with DEX data. DEX Insights provide a simplified view with clear insights so you can identify issues and remedies before they slow you down. [Integration with ServiceNow Proactive Engagement](https://www.servicenow.com/docs/access?context=add-alert-action&family=xanadu&ft:locale=en-US) : Keep things running smoothly and avoid interruptions. DEX integration with ServiceNow Proactive Engagement helps make managing your digital experience smoother. It monitors your devices and apps, sends you alerts about potential problems, and guides you through fixing them. [Desktop Assistant with Now Assist](https://www.servicenow.com/docs/access?context=chat-using-now-assist&family=xanadu&ft:locale=en-US) : Troubleshoot and solve problems independently with Desktop Assistant, which gives you direct access to generative AI on a user-friendly interface. [Actions and Actions Library](https://www.servicenow.com/docs/access?context=view-actions-in-actions-library&family=xanadu&ft:locale=en-US) : Automate and streamline issue resolution within digital experience environments using the Actions and Actions Library in DEX. You can use prebuilt solutions and set up automated actions to resolve issues on your own efficiently. | | Yokohama | [Check your device's health](https://www.servicenow.com/docs/access?context=exploring-dex-self-service&family=yokohama&ft:locale=en-US) : Digital End-user Experience Self-service (DEX Self-service) enables you to check the performance of your device using a Device health check. You can check the device health on demand and resolve the issues detected by DEX by leveraging the recommended resolutions for the issues. The resolutions can either be remedial actions (that you can trigger via a button), self-help instructions, or URL. You can also use Device actions which can be triggered even when no issues are detected on the device.  These actions enable you to maintain good performance of the devices and applications [Manage your system compliance report](https://www.servicenow.com/docs/access?context=manage-compliance-report&family=yokohama&ft:locale=en-US) : Identify vulnerabilities and keep end-user devices secure and efficient by confirming that they meet security policies and regulatory standards. The Compliance report provides a comprehensive view of how well the end-user devices are adhering to the security measures of your organization. [Monitor system performance](https://www.servicenow.com/docs/access?context=monitor-system-performance&family=yokohama&ft:locale=en-US) : Identify high-performance devices by monitoring critical metrics, such as CPU usage, memory consumption, disk activity, and input/output (IO) reading and writing speeds. Monitoring system performance provides information about how device performance impacts overall system health. [Monitor apps network](https://www.servicenow.com/docs/access?context=monitor-user-apps-network&family=yokohama&ft:locale=en-US) : Monitor the advanced metrics like jitter, latency, and packet loss with a visual representation of network hops. These metrics provide real-time insights into network performance, helping to identify bottlenecks and areas for optimization quickly. [Additional device metrics](https://www.servicenow.com/docs/access?context=user-device-details-pages&family=yokohama&ft:locale=en-US) : Get insights into device health and performance using the newly added device-level and application metrics. These metrics include memory usage, system time, energy consumption, and page file size. They're available in the following pages under Device health or Advanced app metrics: * Operating system * System compliance metrics * Windows power plan * File management * Windows registry * Microsoft Configuration Manager (MCM) application * Application freeze [Digital Experience Score​](https://www.servicenow.com/docs/access?context=dexscr-digital-experience-score&family=yokohama&ft:locale=en-US) : Measure and consolidate both quantitative and qualitative data to gain a holistic view of the digital employee experience. The Digital Experience Score dashboard (DEX Score) provides data-driven insights to improve your employees' digital experience. DEX Score compiles health metrics scores, user sentiment scores, and service experience scores for applications and devices to calculate the overall digital experience score. Access device lists based on individual device or application health metric scores. Review the list to identify devices with scores below the average for each metric. [Proactive Engagement](https://www.servicenow.com/docs/access?context=proactive-engagement-landing-page&family=yokohama&ft:locale=en-US) : Inform employees by providing any self-help instructions or notifications by Desktop Assistant and email as the two new notification channels along with the existing Virtual Agent option. Explore what Proactive Engagement has to offer with new use cases as part of the base system. The new use cases include poor Wi-Fi connectivity, device crash, app crash, app freeze, Jamf execution, and disconnected Zscaler. User criteria help in grouping the users based on certain conditions. You can set the user criteria settings through Proactive Engagement. Depending on the remedial action chosen from the list while creating a new metric rule, specific input parameters can be configured with advanced settings that will fetch a static input. | [ ] ## Changes Between your current release family and Yokohama, some changes were made to existing Digital End-User Experience features. {#dfrn3-digitalenduserexperience-summary__entry__14} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [DEX UI enhancements](https://www.servicenow.com/docs/access?context=dex-landing&family=yokohama&ft:locale=en-US) : Several user interface improvements have been made to help enhance usability and make navigation more intuitive, leading to a better overall user experience. | [ ] ## Removed Between your current release family and Yokohama, some Digital End-User Experience features or functionality were removed. {#dfrn3-digitalenduserexperience-summary__entry__20} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Deprecations Between your current release family and Yokohama, some Digital End-User Experience features or functionality were deprecated. {#dfrn3-digitalenduserexperience-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Activation information Review information on how to activate Digital End-User Experience. {#dfrn3-digitalenduserexperience-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | Install DEX by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | Activation information : Install Digital End-User Experience by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: * Digital Experience Score is supported from the Yokohama release onward. If you see the Digital Experience Score dashboard in Xanadu, you must disable the DEX Score feature. For more information, see the [Disable DEX Score Feature in Xanadu](https://support.servicenow.com/kb?sys_kb_id=5165617f970aaa90f03d739c1253af67&id=kb_article_view) article \[KB2224330\] in the Now Support Knowledge Base. * Digital End-User Experience is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Digital End-User Experience we have noted them here. {#dfrn3-digitalenduserexperience-summary__entry__38} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Digital End-User Experience we have noted them here. {#dfrn3-digitalenduserexperience-summary__entry__44} | Release | Release notes | |-|-| | Xanadu | For the web/SaaS application, enable the DEX browser extension for monitoring web/SaaS applications to collect various operational or performance-based metrics on your system. For more information, see [Enable browser extension](https://www.servicenow.com/docs/access?context=enable-dex-browser-extension&family=xanadu&ft:locale=en-US). | | Yokohama | Browser requirements : Enable the DEX browser extension for monitoring Web applications to collect various operational or performance-based metrics on your system. For more information, see [Enable DEX browser extension for monitoring web/SaaS applications](https://www.servicenow.com/docs/access?context=enable-dex-browser-extension&family=yokohama&ft:locale=en-US). | [ ] ## Accessibility information Review details on accessibility information for Digital End-User Experience, such as specific requirements or compliance levels. {#dfrn3-digitalenduserexperience-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Digital End-User Experience we have noted them here. {#dfrn3-digitalenduserexperience-summary__entry__56} | Release | Release notes | |-|-| | Xanadu | Localization is applicable to DEX in all languages supported by the ServiceNow AI Platform. | | Yokohama | Localization information : Localization is applicable to DEX in all languages supported by the ServiceNow AI Platform. | [ ] ## Highlight information If there are specific highlight considerations for Digital End-User Experience we have noted them here. {#dfrn3-digitalenduserexperience-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | * Monitor and analyze performance metrics seamlessly through comprehensive visibility of applications, networks, and end-user devices. * Detect and resolve potential problems before they affect end users through DEX alerts and insights. * Proactively engage your users and resolve issues they might face. * Resolve the issues that your users face with actions available in list of predefined issue resolutions called Action library. See [Digital End-User Experience](https://www.servicenow.com/docs/access?context=dex-landing&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | * Monitor whether the devices across your organization are adhering to the established application and policy metric compliance rules using the System compliance report. * Identify high-performance devices and learn the correlation between your device performance and overall system health by monitoring critical metrics, such as CPU usage, in the System performance report. * Monitor the multiple facets of the end-user network performance, including connection details, connection stability and path metrics, and application network hops. * Manage what DEX metrics are collected for a DEX agent policy, turn off collection of a metric, or change the frequency for a metric collection. * Set up file management to track and manage executable files on your organization devices. * Track and manage the Windows registry keys configured for monitoring on your organization devices. * View client health metrics with the Microsoft Configuration Manager (MCM) application. * Track the impacted device details from the Service Operations Workspace landing page. You can also track the details of all the impacted users and impacted devices from the active alerts. * Determine the device location based on the pre-defined custom logic. * Diagnose and resolve device issues using the Device health check capability provided by Digital End-user Experience Self-service. * Track the digital experience scores of the applications and devices that your employees use with the Digital Experience Score dashboard. * The Proactive Engagement application is integrated as part of the DEX suite of applications and is installed along with DEX. See [Digital End-User Experience](https://www.servicenow.com/docs/access?context=dex-landing&family=yokohama&ft:locale=en-US) for more information. | [ ]