Combined Dispute Content Pack for US Regulations release notes for upgrades from Xanadu to Yokohama

  • Release version: Yokohama
  • Updated July 20, 2026
  • 3 minutes to read
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    Summary of Combined Dispute Content Pack for US Regulations Release Notes for Upgrades from Xanadu to Yokohama

    This consolidated release notes document assists ServiceNow customers in preparing for upgrades of the Dispute Content Pack for US Regulations from the Xanadu release family to the Yokohama release family. It summarizes new features, changes, removals, deprecations, and other relevant upgrade considerations across these releases.

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    Key Features Introduced

    • Configurable SLA Definitions for Reg E and Reg Z (Xanadu): Enables dispute agents to efficiently manage cases by defining specific Service Level Agreements (SLAs) for Regulation E and Regulation Z disputes. This also allows managers to monitor progress and intervene promptly to meet regulatory deadlines.
    • Enhancements to Dispute Manager and Agent Landing Pages (Xanadu): Improved tabs for Debit card disputes and Credit card cases under incorrect billing now include SLA breach and SLA at risk indicators, enhancing visibility and management on both dispute manager and agent interfaces.

    Upgrade Considerations

    • Pre- and Post-Upgrade Tasks: Customers should review and complete any specified tasks before and after upgrading to Yokohama, although no new tasks or changes were noted between Xanadu and Yokohama.
    • Activation: The Dispute Content Pack for US Regulations must be requested and installed via the ServiceNow Store. The Yokohama release did not introduce changes to activation procedures.

    Changes, Removals, and Deprecations

    There were no changes, removals, or deprecations of features or functionality between the Xanadu and Yokohama releases, ensuring continuity for customers during upgrade.

    Additional Information

    • Browser Requirements, Accessibility, Localization: No updates or new requirements were introduced in these areas for the Dispute Content Pack between Xanadu and Yokohama.
    • Highlights: The Dispute Content Pack streamlines dispute case tracking and management while ensuring compliance with US regulations such as Reg E and Reg Z through integrated SLA definitions.

    What Customers Can Expect

    Upgrading from Xanadu to Yokohama maintains existing functionality with no disruptions or feature removals. Customers benefit from previously introduced SLA configurability and enhanced dispute management views. The upgrade process is straightforward, with no additional browser, localization, or accessibility modifications required.

    Consolidated page of all release notes for Dispute Content Pack for US Regulations from Xanadu to Yokohama.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Dispute Content Pack for US Regulations release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Dispute Content Pack for US Regulations to Yokohama

    Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    New features

    Between your current release family and Yokohama, new features were introduced for Dispute Content Pack for US Regulations.

    Release Release notes

    Xanadu
    Configurable SLA Definitions for Reg E and Reg Z
    Configure SLA definitions for Reg E and Reg Z to enable dispute agents to manage cases efficiently and enable managers to monitor progress and take timely actions.
    Enhancements to dispute manager and dispute agent landing pages
    Modified the existing tabs Debit card disputes cases and Credit card cases under incorrect billing with SLA breached and SLA at risk on both the disputes manager and dispute agent landing pages.

    Yokohama

    		 No updates for this release.

    Changes

    Between your current release family and Yokohama, some changes were made to existing Dispute Content Pack for US Regulations features.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Removed

    Between your current release family and Yokohama, some Dispute Content Pack for US Regulations features or functionality were removed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Deprecations

    Between your current release family and Yokohama, some Dispute Content Pack for US Regulations features or functionality were deprecated.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Activation information

    Review information on how to activate Dispute Content Pack for US Regulations.

    Release Release notes

    Xanadu

    Install Dispute Content Pack for US Regulations by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Yokohama

    		 No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for Dispute Content Pack for US Regulations we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Dispute Content Pack for US Regulations we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Dispute Content Pack for US Regulations, such as specific requirements or compliance levels.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Dispute Content Pack for US Regulations we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Dispute Content Pack for US Regulations we have noted them here.

    Release Release notes

    Xanadu
    • Streamlines the tracking and management of dispute cases.
    • Complies with US Regulations such as Regulation E (Reg E) and Regulation Z (Reg Z).
    • Incorporate Service Level Agreement (SLA) definitions to help issuers monitor deadlines and take actions.

    See Dispute Content Pack for US Regulations for more information.

    Yokohama

    		 No updates for this release.