--- sourceDocument: yokohama Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/delta-xanadu-yokohama Release : - yokohama ft:locale : - en-US ft:publication_title : - yokohama Combined Product Files ft:clusterId : - delta3yx bundleId : - delta3yx --- # Combined Dispute Content Pack for US Regulations release notes for upgrades from Xanadu to Yokohama # Combined Dispute Content Pack for US Regulations release notes for upgrades from Xanadu to Yokohama {#ariaid-title1} Release version: Yokohama Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Dispute Content Pack for US Regulations release notes for upgrades from Xanadu to Yokohama This consolidated update provides ServiceNow customers with a comprehensive view of the changes, new features, and important information related to the Dispute Content Pack for US Regulations as they upgrade from the Xanadu to the Yokohama release family. The content pack supports compliance with US financial regulations such as Regulation E (Reg E) and Regulation Z (Reg Z), enabling efficient dispute case management and monitoring. Show full answer Show less ## New Features * **Configurable SLA Definitions (Xanadu release):** Allows configuration of Service Level Agreements for Reg E and Reg Z disputes, empowering dispute agents to manage cases more effectively and enabling managers to oversee progress and intervene promptly. * **Enhanced Landing Pages (Xanadu release):** Improvements to dispute manager and dispute agent landing pages include updated tabs for debit and credit card dispute cases, highlighting SLA status such as breached or at risk to improve case tracking and prioritization. * **No new features introduced in Yokohama release.** ## Changes, Removals, and Deprecations There were no changes, removals, or deprecations to the Dispute Content Pack features between the Xanadu and Yokohama releases. ## Activation and Additional Information * **Activation:** To activate the Dispute Content Pack for US Regulations, customers must request installation via the ServiceNow Store. The Store provides access to all available apps and version history. * **Additional Requirements and Browser Compatibility:** No new additional requirements or browser-specific conditions were introduced between these releases. * **Accessibility and Localization:** No updates affecting accessibility or localization were made in these releases. ## Key Benefits * Streamlines tracking and management of dispute cases in compliance with US regulations. * Supports regulatory compliance with Reg E and Reg Z through configurable SLAs. * Enhances dispute case visibility and management efficiency via improved landing pages. * Ensures smooth upgrade process with clear activation steps and no disruptions from removals or deprecations. Consolidated page of all release notes for Dispute Content Pack for US Regulations from Xanadu to Yokohama. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Dispute Content Pack for US Regulations release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Dispute Content Pack for US Regulations to Yokohama Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-disputecontentpackforusregulations-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## New features Between your current release family and Yokohama, new features were introduced for Dispute Content Pack for US Regulations. {#dfrn3-disputecontentpackforusregulations-summary__entry__8} | Release | Release notes | |-|-| | Xanadu | [Configurable SLA Definitions for Reg E and Reg Z](https://www.servicenow.com/docs/access?context=using-the-dispute-content-pack-for-us-regulation&family=xanadu&ft:locale=en-US) : Configure SLA definitions for Reg E and Reg Z to enable dispute agents to manage cases efficiently and enable managers to monitor progress and take timely actions. [Enhancements to dispute manager and dispute agent landing pages](https://www.servicenow.com/docs/access?context=exploring-dispute-content-pack-for-us-regulation&family=xanadu&ft:locale=en-US) : Modified the existing tabs Debit card disputes cases and Credit card cases under incorrect billing with SLA breached and SLA at risk on both the disputes manager and dispute agent landing pages. | | Yokohama | No updates for this release. | [ ] ## Changes Between your current release family and Yokohama, some changes were made to existing Dispute Content Pack for US Regulations features. {#dfrn3-disputecontentpackforusregulations-summary__entry__14} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Removed Between your current release family and Yokohama, some Dispute Content Pack for US Regulations features or functionality were removed. {#dfrn3-disputecontentpackforusregulations-summary__entry__20} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Deprecations Between your current release family and Yokohama, some Dispute Content Pack for US Regulations features or functionality were deprecated. {#dfrn3-disputecontentpackforusregulations-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Activation information Review information on how to activate Dispute Content Pack for US Regulations. {#dfrn3-disputecontentpackforusregulations-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | Install Dispute Content Pack for US Regulations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Dispute Content Pack for US Regulations we have noted them here. {#dfrn3-disputecontentpackforusregulations-summary__entry__38} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Dispute Content Pack for US Regulations we have noted them here. {#dfrn3-disputecontentpackforusregulations-summary__entry__44} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Dispute Content Pack for US Regulations, such as specific requirements or compliance levels. {#dfrn3-disputecontentpackforusregulations-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Dispute Content Pack for US Regulations we have noted them here. {#dfrn3-disputecontentpackforusregulations-summary__entry__56} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Dispute Content Pack for US Regulations we have noted them here. {#dfrn3-disputecontentpackforusregulations-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | * Streamlines the tracking and management of dispute cases. * Complies with US Regulations such as Regulation E (Reg E) and Regulation Z (Reg Z). * Incorporate Service Level Agreement (SLA) definitions to help issuers monitor deadlines and take actions. See [Dispute Content Pack for US Regulations](https://www.servicenow.com/docs/access?context=dispute-content-pack-for-us-regulation-landing-page&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | No updates for this release. | [ ]