Combined Dispute Rules Content Pack for Mastercard release notes for upgrades from Xanadu to Yokohama

  • Release version: Yokohama
  • Updated July 20, 2026
  • 3 minutes to read
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    Summary of Combined Dispute Rules Content Pack for Mastercard release notes for upgrades from Xanadu to Yokohama

    This consolidated release notes page provides ServiceNow customers with a comprehensive summary of updates, features, and changes for the Dispute Rules Content Pack for Mastercard when upgrading from the Xanadu to Yokohama releases. It helps customers prepare for the upgrade by outlining pre- and post-upgrade tasks, new features, changes, removals, deprecations, activation instructions, and other relevant information.

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    Key Features

    • Xanadu Release: Introduced decision tables that streamline dispute processing by validating Mastercard transaction details and questionnaire answers against eligibility rules, enhancing chargeback eligibility determination.
    • Upgrade Enhancements: Updated references from questionnaire tables to intake tables within the Card Operations module to align with current data structures.
    • Activation: The content pack can be installed via a request from the ServiceNow Store. Customers should consult the ServiceNow Store for app availability and cumulative release note information.
    • Dependencies: The content pack requires the Financial Services Card Operations application (snbomcreditcard) to function properly.

    Key Outcomes

    • Customers upgrading to Yokohama will maintain existing functionality with no new updates or removals introduced in this release.
    • Chargeback eligibility processing based on Mastercard rules continues to be supported through decision tables that evaluate reason codes, intake responses, and transaction data.
    • Clear guidance is provided to ensure smooth installation, activation, and compliance with prerequisites.
    • No changes were made regarding browser requirements, localization, accessibility, or additional requirements in Yokohama.

    Consolidated page of all release notes for Dispute Rules Content Pack for Mastercard from Xanadu to Yokohama.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Dispute Rules Content Pack for Mastercard release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Dispute Rules Content Pack for Mastercard to Yokohama

    Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    New features

    Between your current release family and Yokohama, new features were introduced for Dispute Rules Content Pack for Mastercard.

    Release Release notes

    Xanadu
    Decision tables
    Streamline dispute processing by validating Mastercard transaction details and questionnaire answers against the eligibility rules in the decision tables that are included in this application.

    Yokohama

    		 No updates for this release.

    Changes

    Between your current release family and Yokohama, some changes were made to existing Dispute Rules Content Pack for Mastercard features.

    Release Release notes

    Xanadu
    Updated references from questionnaire tables to intake tables in Card Operations
    Updated references from the old questionnaire tables to the new intake tables in Card Operations.

    Yokohama

    		 No updates for this release.

    Removed

    Between your current release family and Yokohama, some Dispute Rules Content Pack for Mastercard features or functionality were removed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Deprecations

    Between your current release family and Yokohama, some Dispute Rules Content Pack for Mastercard features or functionality were deprecated.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Activation information

    Review information on how to activate Dispute Rules Content Pack for Mastercard.

    Release Release notes

    Xanadu

    Install Dispute Rules Content Pack for Mastercard by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Yokohama

    		 No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for Dispute Rules Content Pack for Mastercard we have noted them here.

    Release Release notes

    Xanadu

    This application requires Financial Services Card Operations (sn_bom_credit_card).

    Yokohama

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Dispute Rules Content Pack for Mastercard we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Dispute Rules Content Pack for Mastercard, such as specific requirements or compliance levels.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Dispute Rules Content Pack for Mastercard we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Dispute Rules Content Pack for Mastercard we have noted them here.

    Release Release notes

    Xanadu
    • Run chargeback eligibility rules based on Mastercard rules.
    • Determine the chargeback eligibility for Mastercard transactions by using the provided decision tables. The eligibility is based on the reason code, intake responses, and transaction data from the dispute.

    See Dispute Rules Content Pack for Mastercard for more information.

    Yokohama

    		 No updates for this release.