--- sourceDocument: yokohama Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/delta-xanadu-yokohama Release : - yokohama ft:locale : - en-US ft:publication_title : - yokohama Combined Product Files ft:clusterId : - delta3yx bundleId : - delta3yx --- # Combined Dispute Rules Content Pack for Mastercard release notes for upgrades from Xanadu to Yokohama # Combined Dispute Rules Content Pack for Mastercard release notes for upgrades from Xanadu to Yokohama {#ariaid-title1} Release version: Yokohama Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Dispute Rules Content Pack for Mastercard Release Notes for Upgrades from Xanadu to Yokohama This consolidated release notes document provides ServiceNow customers with a comprehensive view of updates, new features, changes, and important upgrade information related to the Dispute Rules Content Pack for Mastercard, covering upgrades from the Xanadu release family to Yokohama. Show full answer Show less The document helps you prepare for your upgrade by summarizing relevant content pack enhancements and any necessary pre- and post-upgrade tasks, ensuring a smooth transition between these versions. ## Key Features * **Xanadu Release:** Introduced decision tables to streamline dispute processing. These tables validate Mastercard transaction details and questionnaire answers against eligibility rules, improving dispute resolution efficiency. * **Yokohama Release:** No new features or updates were added to the Dispute Rules Content Pack for Mastercard. ## Changes and Updates * **Xanadu Release:** Updated references within Card Operations from legacy questionnaire tables to new intake tables for improved data handling and process accuracy. * **Yokohama Release:** No changes or updates were made. ## Activation and Requirements * The Dispute Rules Content Pack for Mastercard can be installed by requesting it through the ServiceNow Store. * This content pack requires the Financial Services Card Operations application (snbomcreditcard) to function properly. ## Other Considerations * No features or functionalities were removed or deprecated between Xanadu and Yokohama. * There are no new browser requirements, accessibility updates, or localization changes for this content pack in these releases. * The chargeback eligibility rules based on Mastercard standards remain consistent, using decision tables that consider reason codes, intake responses, and transaction data. ## Practical Impact for ServiceNow Customers When upgrading from Xanadu to Yokohama, customers can expect stable functionality with no new updates or removals affecting the Dispute Rules Content Pack for Mastercard. The key enhancements from Xanadu, such as decision tables and updated intake table references, remain effective and facilitate accurate dispute processing. Customers should ensure they have the Financial Services Card Operations application installed and request the content pack via the ServiceNow Store for activation. This preparation will help maintain seamless dispute management aligned with Mastercard's eligibility rules. Consolidated page of all release notes for Dispute Rules Content Pack for Mastercard from Xanadu to Yokohama. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Dispute Rules Content Pack for Mastercard release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Dispute Rules Content Pack for Mastercard to Yokohama Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-disputerulescontentpackformastercard-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## New features Between your current release family and Yokohama, new features were introduced for Dispute Rules Content Pack for Mastercard. {#dfrn3-disputerulescontentpackformastercard-summary__entry__8} | Release | Release notes | |-|-| | Xanadu | [Decision tables](https://www.servicenow.com/docs/access?context=decision-designer-overview&family=xanadu&ft:locale=en-US) : Streamline dispute processing by validating Mastercard transaction details and questionnaire answers against the eligibility rules in the decision tables that are included in this application. | | Yokohama | No updates for this release. | [ ] ## Changes Between your current release family and Yokohama, some changes were made to existing Dispute Rules Content Pack for Mastercard features. {#dfrn3-disputerulescontentpackformastercard-summary__entry__14} | Release | Release notes | |-|-| | Xanadu | [Updated references from questionnaire tables to intake tables in Card Operations](https://www.servicenow.com/docs/access?context=components-installed-with-dispute-rules-content-pack-for-mastercard&family=xanadu&ft:locale=en-US) : Updated references from the old questionnaire tables to the new intake tables in Card Operations. | | Yokohama | No updates for this release. | [ ] ## Removed Between your current release family and Yokohama, some Dispute Rules Content Pack for Mastercard features or functionality were removed. {#dfrn3-disputerulescontentpackformastercard-summary__entry__20} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Deprecations Between your current release family and Yokohama, some Dispute Rules Content Pack for Mastercard features or functionality were deprecated. {#dfrn3-disputerulescontentpackformastercard-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Activation information Review information on how to activate Dispute Rules Content Pack for Mastercard. {#dfrn3-disputerulescontentpackformastercard-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | Install Dispute Rules Content Pack for Mastercard by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Dispute Rules Content Pack for Mastercard we have noted them here. {#dfrn3-disputerulescontentpackformastercard-summary__entry__38} | Release | Release notes | |-|-| | Xanadu | This application requires Financial Services Card Operations (sn_bom_credit_card). | | Yokohama | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Dispute Rules Content Pack for Mastercard we have noted them here. {#dfrn3-disputerulescontentpackformastercard-summary__entry__44} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Dispute Rules Content Pack for Mastercard, such as specific requirements or compliance levels. {#dfrn3-disputerulescontentpackformastercard-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Dispute Rules Content Pack for Mastercard we have noted them here. {#dfrn3-disputerulescontentpackformastercard-summary__entry__56} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Dispute Rules Content Pack for Mastercard we have noted them here. {#dfrn3-disputerulescontentpackformastercard-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | * Run chargeback eligibility rules based on Mastercard rules. * Determine the chargeback eligibility for Mastercard transactions by using the provided decision tables. The eligibility is based on the reason code, intake responses, and transaction data from the dispute. See [Dispute Rules Content Pack for Mastercard](https://www.servicenow.com/docs/access?context=dispute-rules-content-pack-for-mastercard-landing-page&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | No updates for this release. | [ ]