--- sourceDocument: yokohama Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/delta-xanadu-yokohama Release : - yokohama ft:locale : - en-US ft:publication_title : - yokohama Combined Product Files ft:clusterId : - delta3yx bundleId : - delta3yx --- # Combined Dispute Rules Content Pack for Visa release notes for upgrades from Xanadu to Yokohama # Combined Dispute Rules Content Pack for Visa release notes for upgrades from Xanadu to Yokohama {#ariaid-title1} Release version: Yokohama Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Dispute Rules Content Pack for Visa release notes for upgrades from Xanadu to Yokohama This document consolidates all release notes for the Dispute Rules Content Pack for Visa, covering upgrades from the Xanadu release family to Yokohama. It provides ServiceNow customers with a comprehensive view of new features, changes, removals, deprecations, and activation instructions to facilitate smooth upgrades and ensure alignment with Visa dispute requirements. Show full answer Show less ## Key Changes and Enhancements * **Chargeback Eligibility and Questionnaire Updates (Xanadu):** Added new chargeback eligibility rules reflecting the latest Visa dispute conditions. The dispute questionnaire now supports reason codes 10.3 (Other fraud---card-present environment), 13.1 (Merchandise/services not received), and 13.5 (Misrepresentation). * **Visa Resolve Online (VROL) Alignment:** Updated chargeback reason codes and dispute questionnaires to align with VROL release revisions 24.2 and 25.2, including modification of chargeback rules and removal of certain validation rules. * **Data Model Enhancements:** Moved key dispute intake tables to the generic Financial Services Card Operations application for new customers, enabling broader and standardized dispute data handling. Existing customers retain access within the Dispute Rules Content Pack. * **Yokohama Release:** Applied VROL 25.2 revision changes to the dispute questionnaire to maintain compliance with Visa's latest dispute protocols. ## Activation and Upgrade Guidance * Dispute Rules Content Pack for Visa must be installed by requesting it from the ServiceNow Store. This applies to both Xanadu and Yokohama releases. * Pre- and post-upgrade tasks should be reviewed and completed as necessary to ensure a successful upgrade to Yokohama. ## Additional Information * No updates, removals, or deprecations were noted for either release beyond the changes described above. * No new browser, accessibility, localization, or additional requirements were introduced with these releases. ## Why This Matters For ServiceNow customers managing Visa-related chargebacks, these updates help optimize the dispute process by: * Ensuring immediate identification of chargeback eligibility based on current Visa rules before dispute submission. * Reducing penalties by detecting ineligible transactions through up-to-date reason codes and transaction validations. * Keeping dispute questionnaires synchronized with Visa's latest Resolve Online revisions for accurate and compliant dispute handling. ## What to Expect After upgrading to the Yokohama release and applying these changes, customers will benefit from enhanced dispute validation accuracy, streamlined dispute intake through standardized tables, and compliance with the latest Visa dispute requirements. Activation through the ServiceNow Store remains the standard method to deploy these capabilities. Consolidated page of all release notes for Dispute Rules Content Pack for Visa from Xanadu to Yokohama. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Dispute Rules Content Pack for Visa release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Dispute Rules Content Pack for Visa to Yokohama Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-disputerulescontentpackforvisa-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## New features Between your current release family and Yokohama, new features were introduced for Dispute Rules Content Pack for Visa. {#dfrn3-disputerulescontentpackforvisa-summary__entry__8} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Changes Between your current release family and Yokohama, some changes were made to existing Dispute Rules Content Pack for Visa features. {#dfrn3-disputerulescontentpackforvisa-summary__entry__14} | Release | Release notes | |-|-| | Xanadu | [Questionnaire and chargeback eligibility ruless](https://www.servicenow.com/docs/access?context=reason-codes-supported-in-dispute-rules-content-pack-for-visa&family=xanadu&ft:locale=en-US) : * Added new chargeback eligibility rules to reflect the latest dispute conditions from Visa. * Updated the dispute questionnaire to support the following reason codes: * 10.3 (Other fraud---card-present environment) * 13.1 (Merchandise/services not received) * 13.5 (Misrepresentation) [Visa Resolve Online (VROL) 24.2 revision Alignment](https://www.servicenow.com/docs/access?context=reason-codes-supported-in-dispute-rules-content-pack-for-visa&family=xanadu&ft:locale=en-US) : * Updated chargeback reason codes and dispute questionnaire with VROL's latest release revision 24.2. * Updated 12.1 chargeback rules to 11.3. [Visa Resolve Online (VROL) 25.2 revision Alignment](https://www.servicenow.com/docs/access?context=reason-codes-supported-in-dispute-rules-content-pack-for-visa&family=xanadu&ft:locale=en-US) : The chargeback eligibility rule under the 12.6 reason code that validates Is the other transaction paid by other means? == N has been removed, [Updated references in Card Operations tables](https://www.servicenow.com/docs/access?context=components-installed-with-dispute-rules-content-pack-for-visa&family=xanadu&ft:locale=en-US) : Updated references from the old questionnaire tables to the new intake tables in Card Operations. [Updated data model](https://www.servicenow.com/docs/access?context=dispute-data-model&family=xanadu&ft:locale=en-US) : * Enhanced Dispute Rules Content Pack for Visa to support the updated chargeback eligibility conditions and the fields used for validating disputed transactions. * Moved the following tables as generic intake tables, from Dispute Rules Content Pack for Visa \[sn_bom_visa_cp\] to Financial Services Card Operations \[sn_bom_credit_card\]: * Visa Dispute Intake \[sn_bom_visa_cp_visa_dispute_questionnaire\] → Dispute Intake \[sn_bom_credit_card_dispute_intake\] * Visa Dispute Cardholder Intake \[sn_bom_visa_cp_visa_dispute_cardholder_intake\] → Cardholder Dispute Intake \[sn_bom_credit_card_cardholder_dispute_intake\] Note: These tables have been moved only for new customers, but they are still available in the Dispute Rules Content Pack for Visa for existing customers. | | Yokohama | [Visa Resolve Online (VROL) version 25.2 updates](https://www.servicenow.com/docs/access?context=visa-spoke&family=yokohama&ft:locale=en-US) : Updated the dispute questionnaire provided through Dispute Rules Content Pack for Visa to align with Visa Resolve Online (VROL) release 25.2 revision changes. | [ ] ## Removed Between your current release family and Yokohama, some Dispute Rules Content Pack for Visa features or functionality were removed. {#dfrn3-disputerulescontentpackforvisa-summary__entry__20} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Deprecations Between your current release family and Yokohama, some Dispute Rules Content Pack for Visa features or functionality were deprecated. {#dfrn3-disputerulescontentpackforvisa-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Activation information Review information on how to activate Dispute Rules Content Pack for Visa. {#dfrn3-disputerulescontentpackforvisa-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | Install Dispute Rules Content Pack for Visa by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | Activation information : Install Dispute Rules Content Pack for Visa by requesting it from ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Dispute Rules Content Pack for Visa we have noted them here. {#dfrn3-disputerulescontentpackforvisa-summary__entry__38} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Dispute Rules Content Pack for Visa we have noted them here. {#dfrn3-disputerulescontentpackforvisa-summary__entry__44} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Dispute Rules Content Pack for Visa, such as specific requirements or compliance levels. {#dfrn3-disputerulescontentpackforvisa-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Dispute Rules Content Pack for Visa we have noted them here. {#dfrn3-disputerulescontentpackforvisa-summary__entry__56} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Dispute Rules Content Pack for Visa we have noted them here. {#dfrn3-disputerulescontentpackforvisa-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | * Optimize the chargeback process by identifying eligibility immediately, prior to submitting the dispute to the card payment network. * Avoid penalties by identifying ineligible transactions that are based on the reason code and transaction data. See [Dispute Rules Content Pack for Visa](https://www.servicenow.com/docs/access?context=dispute-rules-content-pack-for-visa-landing-page-1&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | Apply Visa Resolve Online (VROL) release 25.2 revision changes to Dispute Rules Content Pack for Visa questionnaire. See [Dispute Rules Content Pack for Visa](https://www.servicenow.com/docs/access?context=dispute-rules-content-pack-for-visa-landing-page-1&family=yokohama&ft:locale=en-US) for more information. | [ ]