Combined Dispute Rules Content Pack for Visa release notes for upgrades from Xanadu to Yokohama

yokohama Combined Product Files

Release

yokohama

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en-US

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yokohama Combined Product Files

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delta3yx

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delta3yx

Combined Dispute Rules Content Pack for Visa release notes for upgrades from Xanadu to Yokohama

Release version: Yokohama

Updated July 20, 2026

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Summary of Combined Dispute Rules Content Pack for Visa release notes for upgrades from Xanadu to Yokohama

This consolidated release notes guide assists ServiceNow customers in preparing for upgrades of the Dispute Rules Content Pack for Visa from the Xanadu to the Yokohama release family. It summarizes key updates, changes, and alignment with Visa’s dispute resolution standards, ensuring customers can manage dispute eligibility and processing efficiently.

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Key Changes

Xanadu Updates: Introduced new chargeback eligibility rules reflecting the latest Visa dispute conditions and expanded the dispute questionnaire to support additional reason codes including 10.3 (Other fraud—card-present environment), 13.1 (Merchandise/services not received), and 13.5 (Misrepresentation).
Visa Resolve Online (VROL) Alignment: Updated chargeback reason codes and questionnaires to align with VROL revisions 24.2 and 25.2, including removal of a chargeback eligibility validation under reason code 12.6.
Data Model Enhancements: Migrated key intake tables from the Dispute Rules Content Pack for Visa to the Financial Services Card Operations application for new customers, improving data management and validation processes.
Yokohama Updates: Incorporated VROL release 25.2 revision changes into the dispute questionnaire to keep dispute handling current with Visa standards.

Activation and Upgrade Guidance

ServiceNow customers should request installation of the Dispute Rules Content Pack for Visa via the ServiceNow Store for both Xanadu and Yokohama releases. Pre- and post-upgrade tasks should be reviewed and completed to ensure a smooth transition. Existing customers retain access to tables moved to Card Operations, while new customers benefit from the updated data structure.

Additional Information

No updates, deprecations, or removals were noted specifically for the Yokohama release outside of the VROL alignment.
There were no new browser, localization, or accessibility requirements introduced between Xanadu and Yokohama.
Key benefits include optimizing the chargeback process by promptly identifying transaction eligibility based on reason codes and transaction data to avoid penalties.

Consolidated page of all release notes for Dispute Rules Content Pack for Visa from Xanadu to Yokohama.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Dispute Rules Content Pack for Visa release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Dispute Rules Content Pack for Visa to Yokohama

Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.

New features

Between your current release family and Yokohama, new features were introduced for Dispute Rules Content Pack for Visa.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Changes

Between your current release family and Yokohama, some changes were made to existing Dispute Rules Content Pack for Visa features.


Release	Release notes
Xanadu	Questionnaire and chargeback eligibility ruless Added new chargeback eligibility rules to reflect the latest dispute conditions from Visa. Updated the dispute questionnaire to support the following reason codes: 10.3 (Other fraud—card-present environment) 13.1 (Merchandise/services not received) 13.5 (Misrepresentation) Visa Resolve Online (VROL) 24.2 revision Alignment Updated chargeback reason codes and dispute questionnaire with VROL's latest release revision 24.2. Updated 12.1 chargeback rules to 11.3. Visa Resolve Online (VROL) 25.2 revision Alignment The chargeback eligibility rule under the 12.6 reason code that validates Is the other transaction paid by other means? == N has been removed, Updated references in Card Operations tables Updated references from the old questionnaire tables to the new intake tables in Card Operations. Updated data model Enhanced Dispute Rules Content Pack for Visa to support the updated chargeback eligibility conditions and the fields used for validating disputed transactions. Moved the following tables as generic intake tables, from Dispute Rules Content Pack for Visa [sn_bom_visa_cp] to Financial Services Card Operations [sn_bom_credit_card]: Visa Dispute Intake [sn_bom_visa_cp_visa_dispute_questionnaire] → Dispute Intake [sn_bom_credit_card_dispute_intake] Visa Dispute Cardholder Intake [sn_bom_visa_cp_visa_dispute_cardholder_intake] → Cardholder Dispute Intake [sn_bom_credit_card_cardholder_dispute_intake] Note: These tables have been moved only for new customers, but they are still available in the Dispute Rules Content Pack for Visa for existing customers.
Yokohama	Visa Resolve Online (VROL) version 25.2 updates Updated the dispute questionnaire provided through Dispute Rules Content Pack for Visa to align with Visa Resolve Online (VROL) release 25.2 revision changes.

Removed

Between your current release family and Yokohama, some Dispute Rules Content Pack for Visa features or functionality were removed.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Deprecations

Between your current release family and Yokohama, some Dispute Rules Content Pack for Visa features or functionality were deprecated.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Activation information

Review information on how to activate Dispute Rules Content Pack for Visa.


Release	Release notes
Xanadu	Install Dispute Rules Content Pack for Visa by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Yokohama	Install Dispute Rules Content Pack for Visa by requesting it from ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Additional requirements

If any additional requirements were introduced or changed for Dispute Rules Content Pack for Visa we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Dispute Rules Content Pack for Visa we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Accessibility information

Review details on accessibility information for Dispute Rules Content Pack for Visa, such as specific requirements or compliance levels.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Localization information

If there are specific localization considerations for Dispute Rules Content Pack for Visa we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Highlight information

If there are specific highlight considerations for Dispute Rules Content Pack for Visa we have noted them here.


Release	Release notes
Xanadu	Optimize the chargeback process by identifying eligibility immediately, prior to submitting the dispute to the card payment network. Avoid penalties by identifying ineligible transactions that are based on the reason code and transaction data. See Dispute Rules Content Pack for Visa for more information.
Yokohama	Apply Visa Resolve Online (VROL) release 25.2 revision changes to Dispute Rules Content Pack for Visa questionnaire. See Dispute Rules Content Pack for Visa for more information.