--- sourceDocument: yokohama Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/delta-xanadu-yokohama Release : - yokohama ft:locale : - en-US ft:publication_title : - yokohama Combined Product Files ft:clusterId : - delta3yx bundleId : - delta3yx --- # Combined Document Intelligence release notes for upgrades from Xanadu to Yokohama # Combined Document Intelligence release notes for upgrades from Xanadu to Yokohama {#ariaid-title1} Release version: Yokohama Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Document Intelligence release notes for upgrades from Xanadu to Yokohama This consolidated release note page guides ServiceNow customers through the key updates, new features, changes, and important information for upgrading Document Intelligence from the Xanadu release family to Yokohama. It centralizes all relevant information to prepare you for the upgrade process, including activation details, accessibility, localization, and browser requirements. Show full answer Show less ## New Features * **AI Agent Enhancements:** Starting with Xanadu Patch 9, Document Intelligence includes a document and visual insights AI agent that automates data extraction and analysis from documents and images, improving operational efficiency. In Yokohama, this agent can also generate summaries of document and image attachments. * **Access Control Lists (ACLs):** Introduced in Xanadu Patch 10 for improved security, ACLs enable running AI agents and workflows as dynamic users or AI users with tailored privileges, enhancing governance over AI operations. * **Now Assist Integration:** Available from Xanadu Patch 3 and enhanced in Yokohama, Now Assist leverages generative AI to extract information from contract documents, answer predefined questions, and accelerate document processing workflows including text and table extraction. * **Third-party AI Model Providers:** Yokohama introduces Google Gemini and AWS Claude as additional AI model options for Now Assist skills and AI agents, expanding your choices beyond Now LLM Service and Azure OpenAI. * **Data Normalization and Draw Tool Enhancements:** From Xanadu, features include standardizing ambiguous date and number fields, matching extracted data to reference tables, and using a draw tool to select specific document areas for targeted data extraction. * **Monitoring Dashboards:** Document Intelligence monitoring dashboards enable tracking performance at both overall and use case levels, available since Xanadu releases. * **Localization Support:** Xanadu added support for Simplified Chinese and Japanese document processing, broadening language capabilities. ## Changes and Removals * **Dashboard Deprecation:** Beginning with Xanadu, the Platform Document Intelligence Usage dashboard was removed from the Document Intelligence application; performance metrics are now accessible via the Admin experience dashboards. * **Enhancements:** Yokohama further improves the document and visual insights AI agent by enabling automatic summarization of attachments. ## Activation and Installation Document Intelligence must be installed by requesting it from the ServiceNow Store. The application depends on the Document Intelligence plugin, the Predictive Intelligence plugin, and the Document Intelligence UIB component. This remains consistent from Xanadu through Yokohama releases. ## Accessibility and Browser Requirements Xanadu introduced support for content reflow in the Document Intelligence iframe component, allowing users to zoom up to 400% without loss of content or functionality, which aids users with low vision. No further updates were made in Yokohama. Browser requirements remain unchanged. ## Practical Impact for ServiceNow Customers * Upgrade preparation is streamlined by reviewing all relevant changes and new features in one place. * Security is enhanced through ACLs for AI agent operations, ensuring compliance and control. * Expanded AI capabilities and model options enable more flexible and efficient document processing workflows. * Improved monitoring dashboards empower administrators to oversee Document Intelligence performance effectively. * Localization and accessibility improvements support a broader user base and compliance requirements. Consolidated page of all release notes for Document Intelligence from Xanadu to Yokohama. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Document Intelligence release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Document Intelligence to Yokohama Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-documentintelligence-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## New features Between your current release family and Yokohama, new features were introduced for Document Intelligence. {#dfrn3-documentintelligence-summary__entry__8} | Release | Release notes | |-|-| | Xanadu | **[Xanadu Patch 10](https://www.servicenow.com/docs/access?context=xanadu-patch-10&family=xanadu&ft:locale=en-US)** [Improved security for the document and visual insights AI agent](https://www.servicenow.com/docs/access?context=aia-security-implementation&family=xanadu&ft:locale=en-US) : Enable access control lists (ACLs) to improve the security for the document and visual insights AI agent. ACLs provide you with the capability to run AI agents and agentic workflow executions either as a dynamic user or an AI user.The document and visual insights AI agent and its skills are classified as a worker or helper agent. A worker can act as an AI user with different privileges than the human user. A helper only has the privileges of a human user. **[Xanadu Patch 9](https://www.servicenow.com/docs/access?context=xanadu-patch-9&family=xanadu&ft:locale=en-US)** [Document and visual insights AI agent](https://www.servicenow.com/docs/access?context=document-and-visual-insights-ai-agent&family=xanadu&ft:locale=en-US) : Use an AI agent to help process tasks that analyze and extract data from documents and images. [Full automation for document data extraction](https://www.servicenow.com/docs/access?context=data-extraction-modes-now-assist-document-intelligence&family=xanadu&ft:locale=en-US) : Automatically extract document data and process the document task without agent review. [Document chat in Virtual Agent](https://www.servicenow.com/docs/access?context=upload-documents-na-va&family=xanadu&ft:locale=en-US) : Integrate Now Assist for Virtual Agent with Now Assist in Document Intelligence to enable chat responses based on document content. [Attachment summarization in ITSM](https://www.servicenow.com/docs/access?context=cust-now-assist-itsm-skill&family=xanadu&ft:locale=en-US) : View the summaries of attachments with the record summary in ITSM. **[Xanadu Patch 3](https://www.servicenow.com/docs/access?context=xanadu-patch-3&family=xanadu&ft:locale=en-US)** [Now Assist in Document Intelligence](https://www.servicenow.com/docs/access?context=docintel-nowassist-landing&family=xanadu&ft:locale=en-US) : Use Now Assist in Document Intelligence to extract information from contract documents with generative AI. **Early availability** [Draw tool enhancements](https://www.servicenow.com/docs/access?context=use-draw-mode-to-extract-fields&family=xanadu&ft:locale=en-US) : Extract the data from single fields by using the draw tool to select a document area and extract the information. [Data normalization](https://www.servicenow.com/docs/access?context=data-normalization&family=xanadu&ft:locale=en-US) : Standardize the data extracted from documents with the following improvements: * Determine a default interpretation of the ambiguous values for the date and number fields. * Create a Reference field type to match the extracted field values with the fields in a referenced table record. [Dashboards in the Admin experience](https://www.servicenow.com/docs/access?context=monitoring-document-intelligence-performance&family=xanadu&ft:locale=en-US) : Monitor the overall performance of Document Intelligence in the Document Intelligence monitoring dashboard. You can monitor the performance at the use case level in the use case performance dashboard. [Document classification integration workflow](https://www.servicenow.com/docs/access?context=configure-integration-setup&family=xanadu&ft:locale=en-US) : Integrate document classification use cases with a custom application or workflow. | | Yokohama | [New third-party AI model provider options available for all Now Assist applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=yokohama&ft:locale=en-US) : Google Gemini and AWS Claude are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. [Document and visual insights AI agent](https://www.servicenow.com/docs/access?context=document-and-visual-insights-ai-agent&family=yokohama&ft:locale=en-US) : Use an AI agent to help process tasks that analyze and extract data from documents and images. [Now Assist in Document Intelligence](https://www.servicenow.com/docs/access?context=docintel-nowassist-landing&family=yokohama&ft:locale=en-US) : Use Now Assist in Document Intelligence to extract information from documents and provide answers to defined questions using generative AI. | [ ] ## Changes Between your current release family and Yokohama, some changes were made to existing Document Intelligence features. {#dfrn3-documentintelligence-summary__entry__14} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Document and visual insights AI agent enhancements](https://www.servicenow.com/docs/access?context=document-and-visual-insights-ai-agent&family=yokohama&ft:locale=en-US) : Generate a summary of document and image attachments with the document and visual insights AI agent. | [ ] ## Removed Between your current release family and Yokohama, some Document Intelligence features or functionality were removed. {#dfrn3-documentintelligence-summary__entry__20} | Release | Release notes | |-|-| | Xanadu | Starting in the Xanadu release, the Platform Document Intelligence Usage dashboard is no longer supported or available through the Document Intelligence application. Performance metrics are available in the Document Intelligence Admin experience. For more information, see [Document Intelligence monitoring dashboard](https://www.servicenow.com/docs/access?context=document-intelligence-monitoring-dashboard&family=xanadu&ft:locale=en-US). | | Yokohama | No updates for this release. | [ ] ## Deprecations Between your current release family and Yokohama, some Document Intelligence features or functionality were deprecated. {#dfrn3-documentintelligence-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Activation information Review information on how to activate Document Intelligence. {#dfrn3-documentintelligence-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | Install Document Intelligence by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). The Document Intelligence application (sn_docintel) depends on the Document Intelligence plugin (com.glide.platform_ml_di), the Predictive Intelligence plugin (com.glide.platform_ml), and the Document Intelligence UIB component (com.sn_docintel_iframe). For more details, see [Install Document Intelligence](https://www.servicenow.com/docs/access?context=install-document-intelligence&family=xanadu&ft:locale=en-US). | | Yokohama | Activation information : Install Document Intelligence by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). The Document Intelligence application (sn_docintel) depends on the Document Intelligence plugin (com.glide.platform_ml_di), the Predictive Intelligence plugin (com.glide.platform_ml), and the Document Intelligence UIB component (com.sn_docintel_iframe). For more details, see [Install Document Intelligence](https://www.servicenow.com/docs/access?context=install-document-intelligence&family=yokohama&ft:locale=en-US). Important: Document Intelligence is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Document Intelligence we have noted them here. {#dfrn3-documentintelligence-summary__entry__38} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Document Intelligence we have noted them here. {#dfrn3-documentintelligence-summary__entry__44} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Document Intelligence, such as specific requirements or compliance levels. {#dfrn3-documentintelligence-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | Support for reflow : The sn-docintel-iframe component was updated to support reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. : This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages. See [Reflow for Configurable Workspace](https://www.servicenow.com/docs/access?context=auto-reflow&family=xanadu&ft:locale=en-US) for details. | | Yokohama | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Document Intelligence we have noted them here. {#dfrn3-documentintelligence-summary__entry__56} | Release | Release notes | |-|-| | Xanadu | [Chinese and Japanese language support](https://www.servicenow.com/docs/access?context=languages-supported-by-document-intelligence&family=xanadu&ft:locale=en-US) : Process documents in additional languages with added support for Simplified Chinese and Japanese. | | Yokohama | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Document Intelligence we have noted them here. {#dfrn3-documentintelligence-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | [Xanadu Patch 9](https://www.servicenow.com/docs/access?context=xanadu-patch-9&family=xanadu&ft:locale=en-US) * Boost productivity by using the document and visual insights AI agent in Now Assist to autonomously analyze and extract data from documents and images. * Streamline document data extraction by automating document tasks. * Use Virtual Agent to ask questions about the document content. [Xanadu Patch 3](https://www.servicenow.com/docs/access?context=xanadu-patch-3&family=xanadu&ft:locale=en-US) * Extract information from contract documents by using Now Assist in Document Intelligence. [Early Availability](https://www.servicenow.com/docs/access?context=xanadu-all-other-fixes&family=xanadu&ft:locale=en-US) * Extract the data from single fields by using the Draw tool to select a document area and extract the information. * Standardize the extracted data by determining how to interpret ambiguous field values and by matching extracted values with data in a referenced table. * Process documents that are written in Simplified Chinese or Japanese. * Monitor your Document Intelligence implementation with improved dashboard charts. See [Document Intelligence](https://www.servicenow.com/docs/access?context=document-intelligence-landing&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | [Yokohama Patch 6](https://www.servicenow.com/docs/access?context=yokohama-patch-6&family=yokohama&ft:locale=en-US) * Summarize content in document and image attachments with the document and visual insights AI agent. * Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. [Yokohama Patch 3](https://www.servicenow.com/docs/access?context=yokohama-patch-3&family=yokohama&ft:locale=en-US) * Boost productivity by using the document and visual insights AI agent in Now Assist to autonomously analyze and extract data from documents and images. [Early Availability](https://www.servicenow.com/docs/access?context=yokohama-all-other-fixes&family=yokohama&ft:locale=en-US) * Speed up your document processing workflows and quickly extract the text and tables from your documents by using Now Assist. * Save time looking for the information that you need in a document and quickly find the answers to predefined questions by using Now Assist. See [Document Intelligence](https://www.servicenow.com/docs/access?context=document-intelligence-landing&family=yokohama&ft:locale=en-US) for more information. | [ ]