Combined Document Intelligence release notes for upgrades from Xanadu to Yokohama

yokohama Combined Product Files

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yokohama

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en-US

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yokohama Combined Product Files

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delta3yx

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delta3yx

Combined Document Intelligence release notes for upgrades from Xanadu to Yokohama

Release version: Yokohama

Updated July 20, 2026

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Summary of Combined Document Intelligence release notes for upgrades from Xanadu to Yokohama

This consolidated release notes document covers the updates, new features, changes, and important upgrade information for ServiceNow Document Intelligence from the Xanadu release through to the Yokohama release. It is designed to help ServiceNow customers prepare for their upgrade by providing a comprehensive view of what has changed and what to expect.

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Key Features

AI Agent Enhancements: Starting from Xanadu Patch 9, Document Intelligence introduced AI agents that autonomously analyze and extract data from documents and images, improving automation and accuracy. By Yokohama Patch 6, these agents can also generate summaries of document and image attachments.
Now Assist Integration: Now Assist in Document Intelligence enables generative AI to extract information from documents and answer predefined questions, available from Xanadu Patch 3 with further enhancements through Yokohama releases.
Security Improvements: Xanadu Patch 10 added support for Access Control Lists (ACLs) to secure AI agents and workflows by enabling differentiated privileges between human and AI users.
Data Extraction and Normalization: Features such as the Draw tool allow precise data extraction from selected document areas, while data normalization standardizes ambiguous date and number fields and maps extracted data to reference tables.
Third-Party AI Model Support: Yokohama Patch 6 introduced additional AI model providers for Now Assist applications, including Google Gemini and AWS Claude, alongside existing providers like Now LLM Service and Azure OpenAI.
Language Support: Xanadu release added processing capabilities for Simplified Chinese and Japanese documents.
Monitoring and Dashboards: Document Intelligence performance can be tracked via enhanced dashboards available in the Admin experience, replacing the deprecated Platform Document Intelligence Usage dashboard.
Accessibility: Updates in Xanadu improved accessibility by supporting content reflow up to 400% zoom without loss of functionality, aiding users with low vision.

Upgrade and Activation Information

To install or upgrade Document Intelligence, customers must request the application from the ServiceNow Store. The application relies on several plugins including Document Intelligence plugin, Predictive Intelligence plugin, and Document Intelligence UIB component. Customers are encouraged to review pre- and post-upgrade tasks provided to ensure smooth upgrades to the Yokohama release.

Changes and Removals

The Platform Document Intelligence Usage dashboard was removed starting in the Xanadu release; customers should use the Document Intelligence Admin monitoring dashboard instead.
Yokohama releases have not removed or deprecated any additional features beyond those noted.

Practical Impact for ServiceNow Customers

Upgrading to Yokohama enhances your Document Intelligence capabilities by providing advanced AI models, improved automation in document data extraction, expanded language support, and stronger security controls via ACLs. The introduction of new AI providers offers more flexibility and choice for AI-powered workflows. Enhanced dashboards improve monitoring and management of Document Intelligence performance. Accessibility improvements ensure broader usability. Customers should plan upgrades carefully, leveraging the consolidated release notes to understand new capabilities and adjust their implementations accordingly.

Consolidated page of all release notes for Document Intelligence from Xanadu to Yokohama.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Document Intelligence release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Document Intelligence to Yokohama

Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.

New features

Between your current release family and Yokohama, new features were introduced for Document Intelligence.


Release	Release notes
Xanadu	Xanadu Patch 10 Improved security for the document and visual insights AI agent Enable access control lists (ACLs) to improve the security for the document and visual insights AI agent. ACLs provide you with the capability to run AI agents and agentic workflow executions either as a dynamic user or an AI user. The document and visual insights AI agent and its skills are classified as a worker or helper agent. A worker can act as an AI user with different privileges than the human user. A helper only has the privileges of a human user. Xanadu Patch 9 Document and visual insights AI agent Use an AI agent to help process tasks that analyze and extract data from documents and images. Full automation for document data extraction Automatically extract document data and process the document task without agent review. Document chat in Virtual Agent Integrate Now Assist for Virtual Agent with Now Assist in Document Intelligence to enable chat responses based on document content. Attachment summarization in ITSM View the summaries of attachments with the record summary in ITSM. Xanadu Patch 3 Now Assist in Document Intelligence Use Now Assist in Document Intelligence to extract information from contract documents with generative AI. Early availability Draw tool enhancements Extract the data from single fields by using the draw tool to select a document area and extract the information. Data normalization Standardize the data extracted from documents with the following improvements: Determine a default interpretation of the ambiguous values for the date and number fields. Create a Reference field type to match the extracted field values with the fields in a referenced table record. Dashboards in the Admin experience Monitor the overall performance of Document Intelligence in the Document Intelligence monitoring dashboard. You can monitor the performance at the use case level in the use case performance dashboard. Document classification integration workflow Integrate document classification use cases with a custom application or workflow.
Yokohama	Yokohama Patch 6 New third-party AI model provider options available for all Now Assist applications Google Gemini and AWS Claude are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. Yokohama Patch 3 Document and visual insights AI agent Use an AI agent to help process tasks that analyze and extract data from documents and images. Early Availability Now Assist in Document Intelligence Use Now Assist in Document Intelligence to extract information from documents and provide answers to defined questions using generative AI.

Changes

Between your current release family and Yokohama, some changes were made to existing Document Intelligence features.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	Yokohama Patch 6 Document and visual insights AI agent enhancements Generate a summary of document and image attachments with the document and visual insights AI agent.

Removed

Between your current release family and Yokohama, some Document Intelligence features or functionality were removed.


Release	Release notes
Xanadu	Starting in the Xanadu release, the Platform Document Intelligence Usage dashboard is no longer supported or available through the Document Intelligence application. Performance metrics are available in the Document Intelligence Admin experience. For more information, see Document Intelligence monitoring dashboard.
Yokohama	No updates for this release.

Deprecations

Between your current release family and Yokohama, some Document Intelligence features or functionality were deprecated.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Activation information

Review information on how to activate Document Intelligence.


Release	Release notes
Xanadu	Install Document Intelligence by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. The Document Intelligence application (sn_docintel) depends on the Document Intelligence plugin (com.glide.platform_ml_di), the Predictive Intelligence plugin (com.glide.platform_ml), and the Document Intelligence UIB component (com.sn_docintel_iframe). For more details, see Install Document Intelligence.
Yokohama	Install Document Intelligence by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. The Document Intelligence application (sn_docintel) depends on the Document Intelligence plugin (com.glide.platform_ml_di), the Predictive Intelligence plugin (com.glide.platform_ml), and the Document Intelligence UIB component (com.sn_docintel_iframe). For more details, see Install Document Intelligence.

Additional requirements

If any additional requirements were introduced or changed for Document Intelligence we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Document Intelligence we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Accessibility information

Review details on accessibility information for Document Intelligence, such as specific requirements or compliance levels.


Release	Release notes
Xanadu	Support for reflow The sn-docintel-iframe component was updated to support reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages. See Reflow for Configurable Workspace for details.
Yokohama	No updates for this release.

Localization information

If there are specific localization considerations for Document Intelligence we have noted them here.


Release	Release notes
Xanadu	Chinese and Japanese language support Process documents in additional languages with added support for Simplified Chinese and Japanese.
Yokohama	No updates for this release.

Highlight information

If there are specific highlight considerations for Document Intelligence we have noted them here.


Release	Release notes
Xanadu	Xanadu Patch 9 Boost productivity by using the document and visual insights AI agent in Now Assist to autonomously analyze and extract data from documents and images. Streamline document data extraction by automating document tasks. Use Virtual Agent to ask questions about the document content. Xanadu Patch 3 Extract information from contract documents by using Now Assist in Document Intelligence. Early Availability Extract the data from single fields by using the Draw tool to select a document area and extract the information. Standardize the extracted data by determining how to interpret ambiguous field values and by matching extracted values with data in a referenced table. Process documents that are written in Simplified Chinese or Japanese. Monitor your Document Intelligence implementation with improved dashboard charts. See Document Intelligence for more information.
Yokohama	Yokohama Patch 6 Summarize content in document and image attachments with the document and visual insights AI agent. Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. Yokohama Patch 3 Boost productivity by using the document and visual insights AI agent in Now Assist to autonomously analyze and extract data from documents and images. Early Availability Speed up your document processing workflows and quickly extract the text and tables from your documents by using Now Assist. Save time looking for the information that you need in a document and quickly find the answers to predefined questions by using Now Assist. See Document Intelligence for more information.